Billy Wood Honda

Rude on the phone, hung up on me, not forthcoming with information despite multiple requests. Put the faulty component back in and I had to replace the part I initially brought my vehicle in for myself. information despite multiple requests. Put the faulty component back in and I had to replace the part I initially brought my vehicle in for myself. Cagey about providing a copy of the work performed which I've never seen with any other place I've taken my car, did not provide me with a copy of the multipoint inspection. They have a policy where they will not give you a loaner unless you bought your vehicle from them. Save your money and go somewhere else. More

Had a very bad experience at the dealership. .For all your Honda needs please please please find another alternative! They are just not a fair place to shop or get car service! Trust me when i sa .For all your Honda needs please please please find another alternative! They are just not a fair place to shop or get car service! Trust me when i say just go out of town or find a completely different option! Ruined my Honda experience and will never purchase another Honda product all because of this Billy Wood Honda dealership! Thank you but no thanks ever again!! More

They were very nice and helpful. Transparent about prices for maintenance. Worked quickly and was out of service area pretty quickly. Transparent about prices for maintenance. Worked quickly and was out of service area pretty quickly. More

I just left the dealership. I was told that I needed a repair on some ball joints that would cost $522, and I have only had that car for 5 weeks. That is not fair. I realize tha I was told that I needed a repair on some ball joints that would cost $522, and I have only had that car for 5 weeks. That is not fair. I realize that the car is not new and yes cars do break down. This is not fair!!!! More

Excellent Service people. Had a little difficulty make and appointment on line , but finally got it worked out. Had a little difficulty make and appointment on line , but finally got it worked out. More

We had great service and the staff was very helpful! Our questions were answered and our battery was checked and replaced with a new one in a timely manner. Our questions were answered and our battery was checked and replaced with a new one in a timely manner. More

Staff was extremely nice and polite. Very respectful people and overall amazing experience. Thank you Very respectful people and overall amazing experience. Thank you More

Absolutely by far the most frustrating experience I have ever had buying a vehicle!!! COMPLETE waste of time. We supposedly had everything worked out and approved then the salesman comes back the next day w ever had buying a vehicle!!! COMPLETE waste of time. We supposedly had everything worked out and approved then the salesman comes back the next day with absurd conditions!! Thankfully it didn’t work out because we got what we wanted thanks to trotter Nissan in el dorado! 2025 with 8 miles on it. No money down sales tax paid!!! Merry Christmas More

Took my car in about 7 moths ago for drive train replacement and they were excellent. Everyone was super helpful and nice. Brought it home and after approximately a week or so noticed oil on my driv replacement and they were excellent. Everyone was super helpful and nice. Brought it home and after approximately a week or so noticed oil on my driveway. It had never leaked before. They looked at it and said there was something settling, so tightened that and to keep an eye on it and bring it back in if I noticed anything, it started leaking again and worse than before. The oil light would come on and off. Took it back to thie dealership, along with receipt. The original service manager wasn’t there and the one that took his place barely looked at the receipt and told me, before I could explain my problem, “Mr. Billy Wood said they did not work on cars 10 years or older.” I was floored! Needless to say they have gotten the last penny from me. I had never heard of such. Great way to sell cars though! More

Don't ever buy a car from these guys! The general manager does unsavory and unethical things to other people. His behavior is a good indication of how you would be treated if you buy a The general manager does unsavory and unethical things to other people. His behavior is a good indication of how you would be treated if you buy a car from them. More