My son got his 1st flat tire. I called Biondi & spoke w/Bill, I wanted my son to take responsibility & get it fixed before he had to go to work at 5pm. Bill orders the tire called me when it was in, my son drove to Biondi had the tire put on, balanced & out the door in less than 45 minutes. He said Bill came over and said "Now get to work" First flat tire is always your worst, but my son came home & bragged about how well he was treated. BEST EXPERIENCE EVER!!!! We will never go anywhere else!!!