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Bishop Maserati Alfa Romeo

Hurst, TX

4.7
1,275 Reviews

555 NE Loop 820

Hurst, TX

76053

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Showing 1,275 reviews

November 17, 2020

Awesome experience all the way around. Beautiful cars, luxury accommodations, and a fantastic sales representative. 10/10 would recommend this dealership for all of your car buying needs! More

by Reid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam A.
November 17, 2020

Ash worked with me on this long distance purchase. Had me picked up at the airport. The car was perfectly prepared and detailed. A test drive and then the paperwork- on the road in my new Alfa in less than a More

by Caddy 3.0 TT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ash O.
November 16, 2020

Great service, only bad part is they returned my car dirty. Other than that great customer service, great communication thru the whole service process and super friendly staff. Two thumbs up for Gregg More

by marconavarro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikko C., Carson Garrison, Greg Main, Kim Tran
November 16, 2020

I had a great experience working with Johnny Tran and the finance department. This was a no pressure, hassle free transaction. keep up the good work. I would recommend your dealership to anyone. More

by guyarkut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Massoud, Johnny T., Mo Ozzie
November 16, 2020

I had a very good experience with my 30000 mile check up. Greg was very helpful and very courteous. The waiting Room was very accommodating for me I was there almost 4 hours. More

by mark@ccmcdermitt.org
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Main
November 15, 2020

Ordered my dream car at Essence & I had excellent service & a smooth purchase. Thank you to everyone there for answering all my questions and helping me out with an out of state sale. We will be shop More

by Ninac1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ash O.
November 14, 2020

My sales person, Johnny Tran, was polite and professional in every contact. His replies to questions were thorough. The dealership offered up-sell items, but was never pushy or rude. A truly enjoyable experi More

by petenmel
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny T.
November 14, 2020

We were referred by some friends and glad they sent us here. Elias was Very professional and a seamless process. We were in and out. Will gladly return. More

by Erich.francis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elias S., Masoud Rahmani
November 12, 2020

Great dude and great experience! Very easy to interact with and made the experience smooth and comfortable. Went above and beyond to get the vehicle I wanted. Recommend for sure. More

by John.flynt
Recommend Dealer
Yes
Employees Worked With
Adam A.
November 12, 2020

The representative didn't inform the pricing and suddenly came up with 875$ just for service. Its horrible and I had the disaster experience ever. More

by Aski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carson Garrison, Kim Tran
Nov 12, 2020 -

Bishop Maserati Alfa Romeo responded

. Good Evening, We appreciate your thoughts and concerns; I would like to add that we refunded you over $300 as you informed me you had been out of work due to COVID-19. This is above and beyond what we normally do. Kim our Service Writer did explain in detail what your vehicle needed; you approved the work to be performed per the recorded conversation. Because you had a service contract that covered $120 and you are out of work, we did the best we could to help. I do apologize it was not in the amount of $500 you wanted. I would also like to point out that on our phone call you gave Kim accolades and said she was fantastic to work with. I understand times are hard and we really did try to accommodate you in your time of need. If you have any questions please feel free to contact me directly at 817-284-6017 or if you would like to come in and further discuss with myself or another manager let us know. Kindest Regards, Carson Garrison Service Director

Nov 15, 2020 -

Aski responded

Hi Carson I called you twice on friday and left voicemessage. Your collegue priston informed you are there in office. What is the point of asking me to call you? I never mentioned about Kim in the previous phone call with you that she is fantastic. You yourself created that one, I am ready to listen the call recording also. Carson, there should be perfect communication to the customers. All the customers believe that if they have service contract the maintenance will be covered. If it is not covered you or your representative should inform the customer that this is not covered and You have to pay the charges. I work very hard to earn money and I cant just pay something because of lack of your representative Miscommunication which you accepted in the phone. What is the point of taking the service contract by paying? I will reach out to Alfa Romeo Global Service regarding the same. Anyways as you ignored my calls, you can ignore this msg too.

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