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Bishop Maserati Alfa Romeo
Hurst, TX
1,273 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,273 reviews
November 15, 2019
Service matters most Once the sale is done how the dealer treats you is telling,..Essence Alpha has just been exceptional! always going above and beyond, and when needed t Once the sale is done how the dealer treats you is telling,..Essence Alpha has just been exceptional! always going above and beyond, and when needed taking care of things w/o the “your out of warranty” run around. More
by Gillbw
Verified CustomerEmployees Worked With
John Boshra
Helpful November 14, 2019
Service Great job diagnosing my problem and getting it fixed in a timely manner. Professional service. Greg Main was superior and attentive. . Would highly r Great job diagnosing my problem and getting it fixed in a timely manner. Professional service. Greg Main was superior and attentive. . Would highly recommend service in this shop More
by tooosase
Employees Worked With
Greg Main
November 14, 2019
Captive I made an appointment for my Stelvio to have its first service on a day when I was sure to be able to get a loaner. Upon arrival I was greeted, and i I made an appointment for my Stelvio to have its first service on a day when I was sure to be able to get a loaner. Upon arrival I was greeted, and immediately asked if I would like to wait since the service could be completed in an hour and a half. I said, "sure" as I live 50 minutes away. 40 minutes go by and my car has not moved from where I parked it in the service drive. So, I went in to talk to Jeff. He said there was an issue, and that the service was not showing as approved to be completed free (we bought the car there, and the first service was to be paid for by Alfa). I asked him if I could have the loaner to leave while this gets worked out. He then asked if I would approve the service to be completed out of pocket if he could not get the approval. I told him I would not approve that. At that point he would not give me the loaner, and I would have to wait. At this point it has been over an hour and a half, and he was waiting to hear back from Alfa. This is my third car purchased from this dealership, and two of which were Maserati Gran Turismos. One would think better service would be forthcoming based on the dollars spent. To be denied a simple loaner car while things were taken care of was incredibly frustrating, and a poor decision by an otherwise great dealership. More
by ERIK.SILBERBAUER
Employees Worked With
Jeff
November 13, 2019
Overall I feel that the dealership is a very organized operation. I received very good service during the sales proces including the closing. I felt that the delivery was longer than expected, and the f operation. I received very good service during the sales proces including the closing. I felt that the delivery was longer than expected, and the final detailing was not completed. Must plan for a return visit. More
by Alfa-Driver
Employees Worked With
Ash Osman, Paul Adkins
November 11, 2019
10K Service Essence did a great job of keeping me up to date on my service and the estimated time was accurate. Keep up the great service! Essence did a great job of keeping me up to date on my service and the estimated time was accurate. Keep up the great service! More
by justin.arden
Employees Worked With
Greg Main
November 11, 2019
Great car buying experience From the moment I walked into the dealership I was impressed with the no pressure sales approach. Everyone I dealt with was incredibly professional a From the moment I walked into the dealership I was impressed with the no pressure sales approach. Everyone I dealt with was incredibly professional and responsive! In particular, I appreciated Paul and Ala (who I primarily dealt with). I tend to hold on to my cars for 10 plus years so when I go to buy I typically ask A LOT of questions and I like to test drive as many different vehicles as I can to narrow my selection. Through the whole experience Paul and Ala were patient and professional despite the fact I came back 3 different times and moved my deposit/hold from one vehicle to another, etc. In short, I'd definitely buy from this dealership again. More
by Mike
Employees Worked With
Ala Hamad, Paul Adkins
November 11, 2019
Great service and nice staff My car's issue was taken care of within a few hours itself since I was in a rush. Service was great and the people are friendly and helpful. Would rec My car's issue was taken care of within a few hours itself since I was in a rush. Service was great and the people are friendly and helpful. Would recommend. More
by Milind
Employees Worked With
Greg Main, Nikko C.
November 09, 2019
Great experience Team Member, Al, treated us like royalty. He efficiently took care of getting the vehicle ready for us. He got the paperwork done thoroughly and minim Team Member, Al, treated us like royalty. He efficiently took care of getting the vehicle ready for us. He got the paperwork done thoroughly and minimized the time we spent at the dealership.We were greeted by almost everyone who passed. Great team. Great deal. More
by Danny
Employees Worked With
Adam A., Ala Hamad
November 08, 2019
Check engine light I love the fact that every time I take my vehicle in for service they provide us with a loaner call. I have been given twice now a brand new Stelvio t I love the fact that every time I take my vehicle in for service they provide us with a loaner call. I have been given twice now a brand new Stelvio to drive until work has been completed. More
by lyndalee0025
Employees Worked With
Jeff and Greg
November 08, 2019
Found my Alfa Romeo Giulia QV I was looking for a specific model year Quafrifoglio with specific options. Found it on the internet which led me to the Essence Auto Group website. I was looking for a specific model year Quafrifoglio with specific options. Found it on the internet which led me to the Essence Auto Group website. Worked details with Paul Adkins Director of Alfa Romeo Sales via email and then phone. Flew to Dallas, Essence picked me up at the airport, and the car was what I was looking for. I then drove it home to Alabama. Pleasant no drama dealer experience, nice drive home. Realized when I got home, I didn't have the manuals so Paul mailed them to me. Kudos to Paul and Essence! I hope my local Alfa dealer is as easy to work with when I need local service. More
by Old Alfista
Employees Worked With
Paul Adkins
