Blackstone Chevrolet

Thankful that it didn't take a long time to fix my problem thank you problem thank you More

I’ve always received excellent service from this dealership. It doesn’t matter if I’m purchasing a vehicle or taking it in for service. Thanks I appreciate it. dealership. It doesn’t matter if I’m purchasing a vehicle or taking it in for service. Thanks I appreciate it. More

They genuinely worked. On the problem until it was figured it out . It was a problem that didn't always show up so that made it harder to fix but they were willing to liste On the problem until it was figured it out . It was a problem that didn't always show up so that made it harder to fix but they were willing to listen and continue to try and fix it until it was fixed thank you More

Happy with our purchase. Thank you for your help. We appreciate their help with our purchase! Thank you for your help. We appreciate their help with our purchase! More

Blackstone Chevrolet is full of fallse and manipulative advertising. Their sales and finance team thrives on pressure and aggressive techniques to upsale over priced "dealer products". I do not recommend t advertising. Their sales and finance team thrives on pressure and aggressive techniques to upsale over priced "dealer products". I do not recommend this dealership. More

The dealerships was clean and. Everyone was helpful and professional. Excellent job in the service staff was very professional as well. Everyone was helpful and professional. Excellent job in the service staff was very professional as well. More

I can describe if I can talk to someone about the whole situation for the work order situation for the work order More

SERVICE WAS GREAT. AS AN EMPLOYEE I FELT OVERCHAHGED BY RUBEN AS I WAS CHARGED THE POSTED PRICE TO THE PUBLIC FOR A SMOG I COULD GET DOWN THE STREET FOR $15.00 LESS AS AN EMPLOYEE I FELT OVERCHAHGED BY RUBEN AS I WAS CHARGED THE POSTED PRICE TO THE PUBLIC FOR A SMOG I COULD GET DOWN THE STREET FOR $15.00 LESS More

I have taken my vehicle in 8 times for the door locks and it is still not fixed. There is zero thorough review so every time new parts ordered over and over. I have to take it back now for the 9th time next it is still not fixed. There is zero thorough review so every time new parts ordered over and over. I have to take it back now for the 9th time next week. This takes time away from my job, costs money for gas back and forth, loss of a vehicle I’m making payments on. Requires me to leave the doors unlocked because I am disabled and unable to crawl thru the lift gate to unlock the back door to then unlock the front door. I was very clear, every time it rains they stop working, there was water coming thru the drivers door speaker. I was told the remotes were both active, they were not when my husband picked up the car and had to wait again to code them. Then I get asked if I want to spend $500 on some filters, etc. while we wait for parts to come in. Sorry but that is poor service considering my vehicle is already having issues and no one seems to be able to fix the problem. I am a Lead Director at my job and to ask a customer if they want to “pay” for additional services when they have had to bring their vehicle in soon to be 9 times is just mind boggling. I get proactive, however if you have not even fixed the current issue, yet asking a customer to spend more money is beyond me. You also need better training for the individuals who work with your customers. The gentleman I was first dealing with before Luis, I’m sure his name is linked to my service record doesn’t have good people skills. All he did was make excuses that he was out, “he” was following my vehicle which clearly was false since I had to call back myself because the parts were supposedly there but sat for 2 weeks. That is what a backup is for when you are out and he did state to me “I’m just the worker I don’t have control” again poor service and airing business dirty laundry. It’s called accountability which he had none. Luis has done his best to help and I am thank but the lacking overall service experience is not the type of “Brand” I would want my business to have. I honestly will never purchase a vehicle from your location again. I also expect the 9th time I bring it in to be the last. More