Main takeaways: They will sell you a broken vehicle with no remorse. They will rip you off. They’re liars and unprofessional. Blaze Alexander only cares about profit and will take advantage of you. No one should buy from here and they deserve to go out of business. You’re better off buying a truck off craigslist or at an auction, you’ll have better peace of mind.
Story: I bought a used truck here 107k miles so no warranty, but the truck should still have plenty of life in it for my needs. Two weeks later I put $1000 into repairs (transmission lines and a gasket) That’s ok, things happen. The mechanic tells me my oil was low but saw no leaks. A couple of weeks later the oil light comes on. It’s burning a ton of oil internally and needs a new motor asap. $7000. I’ve had this truck for 5 weeks, so I take it back and they say they’ll honor a trade-in.
What a joke. What a scam. They tried to sell me a completely overpriced truck that also very clearly had transmission issues, and told me it was the only choice I had. That salesman, Andrew, yelled at me so loudly on the phone that night that everyone in the room could hear. I talked to the bank, I got another salesman. The manager Luke, is the slimmest, most immoral person I’ve ever tried to do business with. After I wouldn’t take the only truck they would sell me, he started adding 7000 to every truck’s cost and trying to hide it by extending my loan payments. I would think we had an agreement and show up to see an 84-month loan on the paperwork. Basically, he acted like I didn’t just buy the truck from him, and that he had no responsibility in the situation when the damage to the truck was clearly long term and he sold it to me that way. The salesman, Daniel, tries to talk me into these payments even though I reiterated over and over that I couldn’t afford them. I get a new manager, but at this point, I’m done. My loved ones see me sleepless and crying every night and start leaving reviews. If you leave a negative review they won’t work with you. Like I’m a terrorist rather than a customer they screwed over.
I’ve sent in a complaint with Better Business Bureau (35 formal complaints already posted) and I’m interviewing lawyers. Maybe the loss of profit from covid made them act this way, but it’s still not fair to take advantage of people.