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Sales Department
1,875 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Mercedes-Benz of Hagerstown's Covid Response
- Home Delivery
- Service Pickup & Delivery
- Virtual Appointments
- Home Test Drives
- Vehicle Sanitization
Top Reviewed Employees
Latest Reviews
June 19, 2021
"Barry London was just fabulous to work with. As a single..."
- mhmullenesqBarry London was just fabulous to work with. As a single woman, I was intimidated to walk into a dealership and engage a car salesman. Barry was honest and straightforward, and immediately put me at ease. This dealership and Barry are outstanding!
Read MoreEmployees Worked With
June 19, 2021
"We only went to look around and ended up driving our new..."
- Quezadafancy_72We only went to look around and ended up driving our new Mercedes home. Rob Edmond was awesome in dealing with us. He answered all our questions and then some. He was everything a good salesman could have been. He was honest with us about the car and what the company offered. No beating around the bush. We appreciate everything Rob did for us. We are so happy with our new (used) Mercedes.
Read MoreEmployees Worked With
June 18, 2021
"Thank you Kyle for the wonderful service and great..."
- renadgibbsThank you Kyle for the wonderful service and great tutorial and, of course, finding this wonderful Auto for me - best customer care and service at Mercedes-Benz Hagerstown, I highly recommend it.
Read MoreEmployees Worked With
Dealership Inventory (48 Vehicles)
Photos & Amenities
- After Hours Drop-Off
- Drive-In Service
- Free WiFi
- Free Coffee
- Free Drinks
- Cable TV
- Children's Play Room
- Customer Lounge Area
- Instant Financing
- Authorized Parts Store
- Pet Friendly
- Shuttle Service
- Television
