From start to finish including test drive, I was done and driving off in 2 hours. They communicate well throughout the process and are extremely efficient! Awesome experience!
"MB of Hagerstown provides superb, fair, & efficient service."
We test drove a couple of Mercedes Benz in the morning, picked the one we wanted, and, after a timely financing and purchase, drove it home in time for lunch. We appreciated the transparent process, and getting the value in a car they sold us below the KBB price. The experience was quite different from other dealers, where we purchased before and did not get home until after dark (wasting so much time haggling to get a fair price).
"Its worth the drive. "
- Andrew M.
This is my second purchase from MB of Hagerstown, its certainly not the closest dealership to me, I live in northern VA but the team and service make it worth the drive. You can expect a very different experience than that of the DC Metro dealers where they focus on volume of sales and want you in and out fast. These guys are customer first and family friendly, they have a kids playroom, attentive staff, and loads of patience. At one point my son who's about 18 months was crying, Tony walked by and started a quick game of peekaboo as a welcome distraction that ended in smiles. Barry was very helpful allowing us to explore several vehicles and waking through the features and tradeoffs of each. With our growing family I had a punch list of needs and with that we were able to land on a vehicle that will be a valued resource for years to come. The negotiation process was friendly and fair and with Austins help the paperwork was a smooth process and didn't suck hours from my day. Overall very happy with the purchase and the service. Will do business here again.