Blake Ford

Drove 73 miles came to a deal after pending repairs call after repair date and was told car was sold received email asking was I still interested spoke another service manager who said they would clarify ne after repair date and was told car was sold received email asking was I still interested spoke another service manager who said they would clarify never called back never given opportunity to leave deposit sounds they just play customers for the highest bidder bad practice be aware of Blake’s More

Everyone was so friendly! We love the car we purchased. Sim was really easy to work with. We love the car we purchased. Sim was really easy to work with. More

Vehicle was taken to service shop for general inspection, we had a few things that needed to be replaced, we got a quote, had everything completed, final bill was more than what we were quoted ‘out the door’ we had a few things that needed to be replaced, we got a quote, had everything completed, final bill was more than what we were quoted ‘out the door’ and when we got our vehicle back out digital display no longer was working and they are not claiming responsibility. As customers for the past two years, we have bought two vehicles from them, we have had many services and repairs done at Blake Ford, there always seems to be ‘something.’ We will be finding a new service and dealership to rely on. More

Very impressed with the staff. Very friendly and made sure that we were satisfied with their service. Very friendly and made sure that we were satisfied with their service. More

I purchased a 2015 Chevrolet Suburban from Blake Ford on 12/28/2022. My Dad and I drove a total of 12 hours to pick up the truck, and 12 hours back to keep from spending $850 for a home delivery. I first co 12/28/2022. My Dad and I drove a total of 12 hours to pick up the truck, and 12 hours back to keep from spending $850 for a home delivery. I first contacted the dealership on 12/14/2022, it took nearly two weeks for my entire buying process to be completed. Several different issues made this whole buying experience unpleasant. What really upset me was the fact there were multiple things wrong with the truck that was not disclosed to me. There is a dent on the rear passenger side, defrost cords broken from the rear windows, the front passenger seat is inoperable, and the front driver headlight was out. I mentioned to the salesman my keyfob was not working right before the test drive, but that was brushed off and ignored. He told me the keyfob was just working, but did nothing to rectify this problem. I asked to speak with the finance manager regarding all the issues that was not disclosed to me before I drove 12 hours to pick up this truck. The finance manager I worked with said that she could knock $100 off my total to fix the issues of the dent on the passenger side, and the broken defrost cords. $100!!! Once my Dad and I got home, I noticed there was no chip in the keyfob, and that is in fact the reason why it was not working. I called the dealership back to let them know this, but I was told there was nothing they could do at this point because I did not mention this when we were there. However, I did mention this to my salesman before we went on the test drive. I took the truck to the dealership here at home, I was charged $344 for a new keyfob, and for the programming of the keyfob. They also did an inspection of the truck and found the front two tires had inner damage and were bald from the truck needing an alignment. I had to replace the rear brake pads and rotors because they were ruined, and pay for an alignment. All of these repairs totaled a little over $1100. I was told there was an inspection done before I went to get the truck, and that there was nothing wrong with the truck outside of the windshield needing replaced. If there was in fact an inspection done, these issues should have at least been disclosed to me so that I could have a better idea of what I was looking at regarding repairs, and to make an informed decision about purchasing the truck or not. Instead I found out all of these things after the fact. When I asked for the price of the vehicle to be adjusted because of the dent, the seat not working, and the defrost cords broken, I was told they could not take anything off the final price of the vehicle for these damages, and that I was being done a favor because another customer was going to purchase the truck at a higher price, but they held it for me because they knew I had been working with someone to purchase it. I did not appreciate this statement whatsoever, this is when the finance manager said she could take off $100. The only reason I bought this vehicle is because overall its a very nice truck, it was at a decent price, and my Dad had driven me 12 hours to help pick it up. If it were not for these three reasons, I would've left it right there with them. At this time, I am currently out of nearly $1500 for repairs that I was unaware of. I still have to get the rear suspensions replaced as well. I would have felt so much better about this purchase if the people I dealt with were transparent about the issues the truck had so that I would know the amount of money I would have to put into fixing it. Instead I was under the impression that there was nothing wrong with the truck. My salesman seemed as if he had not had lots of training before my purchase, and it showed. I had to ask for way too many things that should have been common sense if a person was eager to please their customer, and to close the deal. I am not satisfied at all with my buying experience at this dealership. I have never dealt with this type of unprofessionalism. I have bought several cars in the past, and have been with others that have bought cars, never experienced anything like this before! I am truly relieved the truck did not leave me stranded on the 12 hour drive back home. More

Overall, very pleasant experience. Cheryl was helpful as well as insightful. Very pleasant environment without pressure. Cheryl was helpful as well as insightful. Very pleasant environment without pressure. More

Excellent Service Department Couresty Staff Good Customer Service. Always do a good when they work on my vehicle Service. Always do a good when they work on my vehicle More

Great customer service! I was very pleased with the work and communication that was provided. I was very pleased with the work and communication that was provided. More

The experience was great from start to finish. They were helpful in every way possible They were helpful in every way possible More