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Bluebonnet Chrysler Dodge

New Braunfels, TX

3.0
179 Reviews

547 South Seguin Avenue

New Braunfels, TX

78130

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Showing 179 reviews

July 15, 2011

Robert Mendez was a great salesman enjoyed doing business with him. Buying the car was easy Robert helped even load the car on a trailer i rented thanks. More

by moralem1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mendez, Robert Mendez
July 14, 2011

We bought a 2007 avalanche. when we drove it, it had a wobble at 65 miles per hour. we lived out of town, so they agreed to fix it and bring it to us. they delivered it, and when we drove it, it still ha More

by bracken christian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rodney and Harrison
Jul 15, 2011 -

Bluebonnet Chrysler Dodge responded

Mr. Christian, I am sorry that your experience at our dealership was less than great. I assure you that we did try to fix the problem on your vehicle in a way that was most convenient for you-it is never our intention to upset our customers. I hope that by giving you a full refund for the vehicle, we earned your respect back. I understand and apologize for the inconvenience that we may have caused you and if this problem has for some reason not been completely resolved by now, please let me know and I will help you in any way that I can. Thank you, Ashley Cawthon Bluebonnet Chrysler Dodge

Jul 15, 2011 -

bracken christian responded

Ashley.. Thank you for your response.. unfortunately i wish i could say great things about the dealership that i dealt with as well as the manager Harrison Baughn. The refund for the vehicle was helpful because it was not in working condition.. as far as earning my respect. The refund was what should have been done.. The problem is I was i still had an out of pocket expense to bring the truck back to the dealership. It was a 7 hr drive.. The dealership showed no customer service in resolving the situation. When i returned the truck to the dealership the manager never got up from behind his desk. He pointed to the check upon me letting him know who i was and a gentlemen slid the check across the counter to me. There was no handshake or apology for the inconvenience.. The lazy manager never got up off his lazy butt to address me.. all 3 men in the office just looked at me.. so i looked at my check and asked if there were any questions. they said, No.. so i laid the keys to the truck on the counter and walked out..The customer relations was pathetic.. that 's all i can say.. very sad.

July 12, 2011

The salesperson was very helpful and responded to all questions that I had. The process covered a couple of months while I watched the car online. I would most definately do business with her anytime. More

by mark steinhoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
lenore pitts, Lenore Pitts
July 09, 2011

Rodney Taylor was a great salesman. He let us drive the models we wanted and gave us the time alone to make a decision as to which car fit our needs. He got us the best deal on the Challenger RT model and More

by KRLansford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Taylor, Rodney Taylor
July 05, 2011

I was very hesitant to purchase a vehicle sight unseen, but this turned out to be a great transaction. Everyone at the dealership was very friendly and informative. I had leather added to the Ram and Rob More

by chris_heath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mendez, Robert Mendez
July 05, 2011

I am a repeat customer, the dealership has great people I am a repeat customer, the dealership has great people everyone is friendly and very helpful. I would recommend to my family and friends. Robert More

by IdaT11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert E Mendez, Robert Mendez
July 03, 2011

i have been jerked around by every car dealer in san antonio and went through the usual to good to be true internet car prices until now this was the most enjoyable truck buying experiance ever!!!!! the More

by paul64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
michael resendez, Michael Resendez
June 29, 2011

I called in to Bluebonnet Direct/Dodge off the Ad in San Anotnio Express news for a 2004 Chevrolet Corvette. I am recently divorced and I wanted to spend my husbands money the right way. Robert answered the More

by riplyann88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mendez, Robert Mendez
June 28, 2011

This dealership had a good selection of vehicles to choose from and found us vehicle we were looking for. Rodney Taylor was a great salesperson & very helpful. Would recommend to a friend...Great Deal More

by Ann Elsworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2, Rodney Taylor
June 28, 2011

Freindly, kind, care. No hassel. Very happy with experience. David made the hole experience enjoyable and worth whiled. The Finance manager was also very helpful and freindly. More

by damiller3rd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Fuller, Dave Fuller
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