We purchased a new 2018 Ram 5500 cab and chassis from BlueBonnet Dodge about 6 weeks ago and our experience through the whole process was less than enjoyable to say the least.
We were always told they would call us back shortly and days would go by before we heard anything we would end up having to call them to get the status of securing the truck. Then securing the loan the same thing, and then even after we had to keep bugging them to finalize the deal with all the paperwork, then once the paperwork finally arrived of course it wasn't correct and had to be amended.
Finally weeks later the truck was ready for pickup and I flew from Phoenix, AZ to San Antonio, TX to pick up the truck and drive it back. At the last minute Steve changes plans and tells us that he can't meet us to pick up the truck and will hide the keys somewhere for us find them so we can pick the truck up ourselves. He couldn't even take 15-30 mins out of his schedule to meet and greet and shake our hand on the deal and wish us the best with our new truck purchase of $70,000. Though he made his commission off the deal.
When driving the truck back to AZ we realized the back slider glass window had an air leak causes an annoying whistling noise in the cab the whole way home. Then the cruise control decides to stop working and will only work when it wants to, next the rear parking sensor on the passenger side just start alarming for no reason everytime in reverse. Then the 12 volt phone charger in the front of the cab stop working all together, all which are now our problem and require us to take the truck into only a commercial dealership for repairs and told they need the truck for a week to fix everything.
Meanwhile this is a work truck that has to be on the road to make money every month to afford the monthly payment and commercial insurance required.
Lastly the temporary registration tag runs out on Christmas day and we have not received a permanent plate from AZ motor vehicles, so we call local motor vehicle office and were told they never even received any paperwork regarding the vehicle and that we need to contact the dealership.
Today I called Steve to inform him and he tells me that he will call me back in 20 mins, about 2hrs later I call the dealership and was told Krystan was busy and would have to call me back, after insisting on talking to him I was transferred to Krystan and explained the situation and was told the lady that handles titles was out of the office and he would have to get back to me, I said fine but I needed a new temporary plate so I can drive the vehicle, he replied no problem I will email one over to you today, perfect!!!
5pm today we still have not received a temporary plate by email and I received a text message from Steve telling me that they were working on it but still waiting on the title lady which lead me to write this review about my unbelievable experience of the very poor customer service I have received and the far worst of any car dealership experience I have ever had over the last 30 yrs.
Do yourself the favor and save yourself the aggravation and time wasted and find another dealership that will treat you better then BlueBonnet Dodge ever will or knows how.