Bluebonnet Chrysler Dodge
New Braunfels, TX
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Requested on-line for Internet price on a Ram 2500 diesel and got a prompt call/email follow-up from Bryan. Met w/ him on the following day and ended up purchasing the truck. Bryan was a pleasure to deal w and got a prompt call/email follow-up from Bryan. Met w/ him on the following day and ended up purchasing the truck. Bryan was a pleasure to deal with - no pressure, professional demeanor and gave me a very fair deal. He let it be known to contact him for any questions or issues. Steve in finance was swamped that Saturday but did his job w/ a friendly attitude and got the lowest interest rate loan available. I usually enjoy going to the car dealers about as much as I do going to the dentist, but these folks made my truck purchase a pleasable experience. More
We were very pleased with the manner in which Rodney Taylor answered our questions; first on the phone and then when we met at the dealership. He took time to show us some options and also drive two ve Taylor answered our questions; first on the phone and then when we met at the dealership. He took time to show us some options and also drive two vehicles with us to help us decide on a vehicle. We were impressed with the friendly, no-frills atmosphere at the dealership. Liked the country feeling. This is the third dealership we visited in the area and BlueBonnet had the color and interior of van we wanted. Ken Klossel did listen to our concerns, answered our questions and gave us what we wanted in the Finance Department. Rodney Taylor had the van ready for us to take home that same day - and he also took time to show us the features before we drove home. We returned the next day with our down payment to close the deal - very happy customers! Mark and Roselyn Kempf More
Drew Cameron was a wonderful to work with. His sales manager was very helpful. The only issue I had/have is with the Finance Director, Steve Konecko, nice guy, did his job to the max, however, when he manager was very helpful. The only issue I had/have is with the Finance Director, Steve Konecko, nice guy, did his job to the max, however, when he was explaining what we "GOT", it is my opinion, he lead us to belive the life insurance, and one part of the warranty packages were included because we were financing the vehicle through a company that gave us an additional rebate. In fact I thought how strange there was no charge. Have no issue with both coverages, in fact very happy with them gald we have them. However, I think a better disclosure noting the cost of these options and we the choice to not take them or not, or pay cash for them instead of financing them for 72 months. The cost of life insurance,($315.76),extended warranty, ($1340.00). If I misunderstood then I offer my apolgy, however, I don't think that was the case. Over all I rate Blue Bonnet Dodge as very,very good and I have already recommended Drew Cameron to someone. Thank you for the chance to post this. More
Robert Mendez is the hardest working sales rep I have ever made an automotive purchase from. I first bought a 2011 Ram truck and then he worked tirelessly for three weeks to find the exact 2011 Dodge Cha ever made an automotive purchase from. I first bought a 2011 Ram truck and then he worked tirelessly for three weeks to find the exact 2011 Dodge Charger that I wanted. The deal from Bluebonnet Dodge Direct was worth making the purchase of my new vehicles from this Texas Dealership. Both vehicles were delivered in Shreveport, Louisiana which is the halfway point between my home and the dealerships location. I will make another vehicle purchase from this dealership as long as Robert Mendez is employed there. They also have a great delivery person named George who carefully delivered both my new vehicles to Shreveport. Bluebonnet Dodge Direct is the most hassle free dealership I have ever worked with and I thank them. More
having had a bad experience at a dealership in san antonio, we are from new brunfels we came back home decided to go by blubonnet dodge just to look around. we were approached by rodney taylor salsema antonio, we are from new brunfels we came back home decided to go by blubonnet dodge just to look around. we were approached by rodney taylor salseman, and he rite away made us feel rite at home. he made us feel like family not just customers, then we were treated as good by finance steve fekkos, we were treated so well that we purchased a brand new car that same day those guys are excelleant at what they do i whould recommend buying a car there to anyone, thanks for people like them we were totally satisfied. thank you Mr.&mrs.Armadno martinez. More
I was recently in a car accident which has been the worst experience. I needed a new vehicle so I was sent here by a co worker; I could not have been more impressed with the service. They had so many vehicle experience. I needed a new vehicle so I was sent here by a co worker; I could not have been more impressed with the service. They had so many vehicle in great shape; it did not take long to find one I liked. They worked with me with my insurance check and got a deal done quick; I am very very pleased with the deal and how laid back the staff is at Blue Bonnet Dodge in New Braunfels. I will never go anywhere else to buy another vehicle; I will travel the 45mins just to get my truck serviced just because I know I can trust them. More
It's an 80 plus mile round trip to have my Nitro serviced but it's worth the drive. We've known Harrisons family for many years and wouldn't do business anywhere else. We also recommend them to all our frie but it's worth the drive. We've known Harrisons family for many years and wouldn't do business anywhere else. We also recommend them to all our friends and acquaintances. It's particularily pleasing to know that the dealership understand how to treat customers and have a home-town atmosphere that is comforting and supportive to our needs. We feel like family when coming to your dealership. More
Excellant customer service from the time we entered the door. Everyone we came across offered to help us. Brent new exactly who we were the minute we asked to talk to Lisa. I had spoken to Lisa Friday morn door. Everyone we came across offered to help us. Brent new exactly who we were the minute we asked to talk to Lisa. I had spoken to Lisa Friday morning and told her exactly what I was looking for. They did not have the color I wanted but had one in a different color that I could test drive and if I liked it they would arrange to have the Challenger in the color I wanted brought in from another dealer. When I got there I found out that Lisa and Brent had already made the deal with the other dealership in case I wanted to buy that day. Robert took us on the test drive and knew all the features of the Challenger in detail which was very helpful. After the test drive we worked the numbers and got the price for the chanllenger we wanted as well as the trade in value for my car. Lisa had the car at Bluebonnet the next day by 3:00pm. When we picked it up she had the car cleaned and polished. As a matter of fact anytime she left a mark or print on the car she would immediately wipe it off. Lisa also walked us through the features of the nav, radio, dvd, and u-connect. She was very knowledgeable of all the systems. What impressed me the most about Lisa is that she listened to me. I told her that if I were to buy this car, I wanted it no later than Saturday and that I did not want to wait until Monday at all. She made all this happen. She did everything she said she would do and never made any excuses why she couldn't. This was by far the absolute best car buying experience I have ever had and I will defintely recommend Bluebonnet to anyone else. More
Robert was very helpful during the entire process. We enjoyed working with him. We will recomend him to our friends and family. He on time and went an extra mile to help up. He was not pushy and answered enjoyed working with him. We will recomend him to our friends and family. He on time and went an extra mile to help up. He was not pushy and answered every question we had. We need to let Robert how great he was. Thanks. Jon Rhodes More
5 Star Dealer??? By far the worst service I have ever received. I purchased a 2010 Challenger that didn’t have a Navigation system install. We negotiated a price to have an upgraded radio with Navigati received. I purchased a 2010 Challenger that didn’t have a Navigation system install. We negotiated a price to have an upgraded radio with Navigation system installed the next week. Got the car home and noticed the window etching and undercoating we paid for wasn’t completed. I called to schedule both jobs the following week. Brought the car in the next week for the install and the system was installed with all portions completed according to the service department. Later in the week my wife noticed the remote IPOD arm rest feature no longer worked. Called, discussed with service and agreed for an appointment the next week to fix. Dropped the car off on a Wednesday night and didn’t get it until the next week with absolutely no changes made to the radio configuration. Throughout the week there were numerous stories about faulty components and parts shipping delays. NONE of the managers could offer any kind of solutions or compensations for the week without the car or repeat trips to try and find a fault that wasn’t fixable. No rental was offered or decisions made to facilitate the process. The most disturbing thing about the whole experience was the lack of customer service from the managers. I understand not all service problems can be solved or foreseen, however the Blue Bonnet managers did nothing to help the situation. The attitude was sorry we are troubleshooting and there is nothing else we can do. Nothing was changed after two trips to the dealer, multiple stories of faulty equipment, and more than a week without a brand new car. BOTTOM LINE: IF CUSTOMER SERVICE IS AN IMPORTANT PART OR YOUR CAR BUYING EXPERIENCE, DON’T GO TO THIS DEALER…. More

