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Bob Allen Motor Mall
Danville, KY
25 Reviews
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25 Reviews of Bob Allen Motor Mall
January 19, 2021
I had such a great experience with Bob Allen Motor Mall! After Jeep shopping for a year and a half- I got an amazing deal on my brand new 2021 Jeep Wrangler. A special thanks to Austin, Rodney, and Lisa for After Jeep shopping for a year and a half- I got an amazing deal on my brand new 2021 Jeep Wrangler. A special thanks to Austin, Rodney, and Lisa for making this an easy and enjoyable experience. I highly recommend this dealership over any of the ones I have been to in the past! More
by Madison P
Employees Worked With
Austin May, Rodney Compton, Lisa Welsh
Helpful October 17, 2020
We purchased a 2020 Altima and we love it!! Kristin was amazing and tried her best to make sure we were happy with our purchase! Kristin and her team was extremely helpful and very nice! amazing and tried her best to make sure we were happy with our purchase! Kristin and her team was extremely helpful and very nice! More
by Kcampbell
Employees Worked With
Kristin
February 29, 2020
Brett was wonderful to work with on the purchase of our Dodge Ram today. He was very friendly and happy to assist us. Would do business with him again. Dodge Ram today. He was very friendly and happy to assist us. Would do business with him again. More
by MattStone87
Employees Worked With
Brett
September 17, 2019
Happy with the deal. Unhappy with the follow-up On December 21 2017, I traded in my 2015 GMC for a 2018 GMC. The deal and the ease of trade was great. Sadly Alex, my salesman, has since left. In Apr On December 21 2017, I traded in my 2015 GMC for a 2018 GMC. The deal and the ease of trade was great. Sadly Alex, my salesman, has since left. In April of 2019, I received notice from my lease company that taxes for 2018 were due on my 2015 truck. It has been 6 months now and John Welsh and Bob Allen Motor mall have not paid the taxes on the truck that I traded. They were the owners from December 21st 2017, so on January 1 they owed the tax. The lease company paid it and now wants me to pay the money back to them. Multiple emails and phone calls have not resolved the issue. The County Clerks Office in Boyle and Jessamine counties both say there is nothing I can do to fix it. Now I have received a notice demanding payment from the lease company. I am forced into filing against Bob Allen Motor Mall with the BBB and the Attorney General as well as posting my complaint on social media. Bob Allen Motor Mall COULD have easily sent a check in April of 2019 to clear this all up. But they didn't. I guess my 4 new truck purchases weren't enough to warrant them forking out $360.00 that they themselves owed to clear my name from their debt. Obviously, I am now going to have to find a new dealer to purchase trucks from next year. More
by Steven H.
Employees Worked With
Alex Milborne, John Welsh
June 14, 2019
Don't bother. Non-responsive and non-negotiating. Called and talked to "Tony" about a $900 price difference on a 2011 Mazda 3. Waited 24 hours for a call back that never came, then I called back mysel Called and talked to "Tony" about a $900 price difference on a 2011 Mazda 3. Waited 24 hours for a call back that never came, then I called back myself and talked to Tony again. Waste of time as the price was "rock bottom price". Non-responsive and non-negotiating. Don't bother here, take Bob Allen Motor Mall off your map. Good luck where ever else you land! More
by Jon M.
Employees Worked With
Tony
February 14, 2018
They will low ball your trade, and try to overcharge. I contacted the dealership wanting to trade in a vehicle for a truck they had. They offered me $12,500 trade in for a vehicle that KBB.com showed the I contacted the dealership wanting to trade in a vehicle for a truck they had. They offered me $12,500 trade in for a vehicle that KBB.com showed the trade in value at AT LEAST $14,500. They also did not reduce the price of their vehicle from the $2k over KBB value they were asking. I responded to give them a chance to work with me, but they were very short with me and pretty much told me to take it or leave it. I've purchased vehicles from all over the country, and I've seen dealerships like this before. STAY AWAY from them... More
by EdInWV
Employees Worked With
Jim Huntsinger, Jim's Manager (?)
January 19, 2018
Very poor customer service. Look up my review in cars. com. Drove 5 hours. Lied to about vehicle. Salesperson,that was general manager's son, was very unprofessional and unin Look up my review in cars. com. Drove 5 hours. Lied to about vehicle. Salesperson,that was general manager's son, was very unprofessional and uninformed. Sent pictures of wrong vehicle....incorrect year, model, and VIN Had body damage after being told it did not. Had cracked windshield and was told to comment insurance fraud by waiting a few months and turning it in. would not discount the $34,000 vehicle by an additional $200 to help cover the uninformed about damages. More
by wayne held
Employees Worked With
John Welsh, GM- John Welsh JR
November 06, 2017
Fantastic Great sales and service personal. They take exceptional care of your vehicle and of their customers. The purschase experience was the best I have ev Great sales and service personal. They take exceptional care of your vehicle and of their customers. The purschase experience was the best I have ever had. No hassle, no pressure. Very easy process. More
by PJGisler
Employees Worked With
Mike Picece & Mark Johnson
July 23, 2017
GREAT!!!!! Excellent service!! They take such good care of your car!! So so clean with your car . They put plastic on the seats and mats in the floor when they s Excellent service!! They take such good care of your car!! So so clean with your car . They put plastic on the seats and mats in the floor when they service it!! Such nice people work there!! Hurray for BOB ALLEN MOTOR MALL!!!!! More
by wifemother
Employees Worked With
don' remember any names They were all super nice
June 03, 2017
Cadillac Service Department Jeff Horn is an excellent person to work with. Friendly, honest, and fair. We drove from Richmond to get the car serviced and it was worth the trip. Jeff Horn is an excellent person to work with. Friendly, honest, and fair. We drove from Richmond to get the car serviced and it was worth the trip. More
by patrickcjw
Employees Worked With
Jeffrey Horn
