Bob Bell Chevrolet of Bel Air

I purchased a 2020 traverse from Bob Bell Chevrolet in late November of 2023. It only had a little over 36k on it. All was well, until one day I was driving and once at a red light, the auto shut off turn late November of 2023. It only had a little over 36k on it. All was well, until one day I was driving and once at a red light, the auto shut off turned off as it was supposed to do, then out of nowhere the car started back up while my foot was on the brake. I hear a chime and it says to service ESC. Fast forward to today, Feb. 27, 2024. I took my vehicle to Bob bell for service with an 8am appointment. They didn’t get to it until around 2pm to which I was told they would have to keep it overnight because it takes 5-6 hours to diagnose. I get a call today saying, the battery had low voltage and needs to be replaced, to which they charged me a whopping $480.00. They call me back to say my truck is fixed. I get my wife out of bed who’s battling Covid to take me back to pick it up. When I get there, I pay for it, they bring it around to me and when I get in, all of a sudden my check engine light is on. This never happened in the 2 months I’ve Owned the vehicle. I go back inside only for them to diagnose it AGAIN to tell me that it’s now a coolant output issue and they need to keep it again to find out what’s going on. This place is a total waste of time. There’s no reason my check reneging light should be on after a repair and they already diagnosed it and nothing came up but the battery. They have to be selling lemons at this place. The only reason I’m in this vehicle in the first place is because the last vehicle I brought from bob bell (2019) suburban, transmission suddenly went up on it and they tried to get me for 7k to put another one in. I traded it for the traverse and having issues in 2 months of having it. I WILL NOT spend another dime with this company. They’re very nice when they want to make the sale but after the sale, they do nothing to help you out. I would give this place 0 stars if I could. NEVER AGAIN! Beyond pissed right now. They’ll do anything to your vehicle just to get more money out of you. Do yourself a favor and just stay away from this place. You’ve been WARNED!! And yall can keep your auto generated reply! More

I purchased a new Chevrolet Silverado 18 months ago. The buying experience was great and that’s where it ends. For let 25 days I have tried to get a defective windshield replaced. Something has failed i The buying experience was great and that’s where it ends. For let 25 days I have tried to get a defective windshield replaced. Something has failed inside the middle layer of the glass. Took it back to Bob Bell and was told there was something wrong but GM needed to look at it. My truck is less than 2 years old. I was also told not to drive the vehicle as it was unsafe. I was told that they had never seen an issue like this in over 40 years of experience with GM. I was never offered a loaner. I was also advised that Bob Bell would contact the GM rep and have them contact me by Friday of thought week I took the vehicle in. It has been more than three weeks since my visit and no one has contacted me yet. I have called back to the dealership many times, and everyone pushes it off all the GM. I was told to issue a complaint with GM which I did. Again three weeks later and I still haven’t heard a thing from anyone. I have been a GM customer for over 40 years and the Bob Bell customer for over 20 years. This will be my last purchase from both. So much for a 36 month bumper-to-bumper warranty plus extended warranty. They are great until you need them. No one can tell me what the problem is with the windshield only that it’s not covered by my bumper to bumper warranty. The term environmental fallout has been mentioned as a possible cause. If that’s the case, then most of the vehicles in my neighborhood should have the same issue but they don’t. This is Bob Bell and GM’s way of telling me that they don’t really care. Good luck if you choose to buy from either Bob Bell or GM they do not stand behind their product. More

Bought a car last month from them had an issue I wanted them to look at and salesman wanted nothing to do with me and referred me to service. Service told me it would be $170 to look at it. I'll take it so them to look at and salesman wanted nothing to do with me and referred me to service. Service told me it would be $170 to look at it. I'll take it somewhere else before I give them another dime. More

Nice, and friendly, dealer consultants. ...works to correct any problems... follow up and informs customer. ...works to correct any problems... follow up and informs customer. More

This place has dropped the ball again! ! Just don’t waste your time. Check engine lights after repairs again. Third time!! ! Just don’t waste your time. Check engine lights after repairs again. Third time!! More

I would never recommend this establishment to anyone, and I wish there was an option for zero stars. We were having a great day and looking to purchase a car. Travis Rowe stated that he was a manager and aft I wish there was an option for zero stars. We were having a great day and looking to purchase a car. Travis Rowe stated that he was a manager and after having a horrible experience with him, I called back to speak with a “different manager” and was told that he was in fact, NOT a manager. I don’t appreciate being lied to. This place clearly runs on dishonesty and they’re okay with that. I’m not sure what kind of business this place is running But DO NOT purchase a car from here, visit Jones up the street or go anywhere else. After speaking with several people, I’m not the only one who unfortunately feels the same about this place. More