Bob Bell Chevrolet of Bel Air

I bought my truck used from Bob Bell Bel Air in early January 2012. From about two weeks after purchase, I felt what I thought was a surging in the engine between gears. I returned to the dealer multiple January 2012. From about two weeks after purchase, I felt what I thought was a surging in the engine between gears. I returned to the dealer multiple times only to be told repeatedly that nothing could be found wrong with my truck. So I continue driving it normally, and stop taking it back to the dealer because it is almost an hour from my home. In mid June, I am driving to work and completely lose second gear, it simply went from first to third gear after trying repeatedly to shift into second. I returned to the dealer, and let them know this. Since I have an extended warranty, I had to allow them to completely tear the transmission apart. After this was completed an adjuster from the warranty company had to come out to look at it and determine what parts they would cover. I was told the warranty called for a complete rebuild, the problem being they only cover $2000 per incident. The total bill was estimated to be around $3500. After me being back and forth to the dealer repeatedly early in ownership, Tom phoned GM and spoke on my behalf saying that this problem began occurring under the 30 day warranty that came with the truck when I bought it. He then got GM to cover the remainder of my repair costs. He also got GM to send a brand new transmission instead of rebuilding my current one. I have had an amazing experience, and Tom's commitment to customer service is top notch. Despite being turned away so many times in the beginning, everything was taken care of in the end. I would definitely recommend this service department, and especially talk to Tom, the service manager, he is very willing to work with you and help you in any way he can More

Dave Staigerwald and Courtney Gus and the Finance guy, worked very hard to get me all the deals they could so my monthly payments would be as low as possible worked very hard to get me all the deals they could so my monthly payments would be as low as possible More

Easiest and fastest experience ive ever had buying a car, i was in and out in no time. Car was cleaned and in perfect condition, they even returned my tags to the MVA for me. I couldnt have asked for more. i was in and out in no time. Car was cleaned and in perfect condition, they even returned my tags to the MVA for me. I couldnt have asked for more. More

I purchased the second car I ever bought from them about a year ago and purchased the major guard protection...about three weeks ago my car started driving funny, like not getting enough accelaration and it a year ago and purchased the major guard protection...about three weeks ago my car started driving funny, like not getting enough accelaration and it is shakey when I go up hills. So I took it to Bob bell calling first and told them that I'm experiencing engine troubles and I wanted to drop it off and since I live so far away I needed a rental car (all of which was covered by the major guard protection). The first thing they did was try to tell me that those things weren't covered in the protection plan which I had the paper work in my hand and read it to them verbatime. Then after having my car for three days they told me they couldn't find anything wrong with it and I should keep driving it until the problem gets worse. So no less than a week later I'm driving home on the highway and my car starts to stall and lag going up a hill almost causing an accident and I happen to be seven monthes pregnant so I went home furious and called them back and said the problem is worse and the check engine light is now on. They acted smug and rude. I'm taking the car back for the second time tomorrow to give them a chance to redeem themselves and already had a friend check the code and found out that its a misfire code in the fourth cyclinder as a chef I shouldn't know more about cars then my mechanic. More

Dave went above and beyond in helping us get everything we were looking for in our chevy traverse. I am very pleased with the vehicle and services provided and would highly recommend Bob Bell. Thanks for we were looking for in our chevy traverse. I am very pleased with the vehicle and services provided and would highly recommend Bob Bell. Thanks for all of your help Dave!!! More

Brought my 2000 Blazer in for service and I had a great experience. No hassle of them wanting me to buy more than what I had intended and very reasonable prices. I will continue to use them for all my serv experience. No hassle of them wanting me to buy more than what I had intended and very reasonable prices. I will continue to use them for all my service needs and refer all that I can your way. More

when you go to BoB Bell Chevrolet , you get the warm feeling of that they truely care, I had a problem with my Tahoe and after serverral visits to "other" local dealers he took it upon his self to solve feeling of that they truely care, I had a problem with my Tahoe and after serverral visits to "other" local dealers he took it upon his self to solve my problems, no I will call GM , or I will get back to you, he made a decision and stuck with it.. Thanks to the Bell organization for hiring the right people and "caring" about your customers!! THANKS, tomsta More

Mr. Staigerwald was professional, courteous and a pleasure to deal with. Worked very hard at getting us exactly what we wanted....and we actually got more than expected! Highly recommend salesman! pleasure to deal with. Worked very hard at getting us exactly what we wanted....and we actually got more than expected! Highly recommend salesman! More

My wife and I went to Bob Bell to get more information on the new Chevy Volt. Our salesman was Mr. Cadenhead, who knew essentially every possible aspect of the Volt but also it's competitors. My wife and I w the new Chevy Volt. Our salesman was Mr. Cadenhead, who knew essentially every possible aspect of the Volt but also it's competitors. My wife and I were undecided on whether to buy a Prius or a Volt, but now we know the Chevy better meets our needs, and the price is right. Mr Cadenhead's enthusiasm for the Volt was a very pleasant surprise, as most salesmen I've met have only a passing knowledge of the product they sell and even less for the car business. Kudos to Bob Bell Chevy! Mark F Aberdeen Proving Ground, MD More

Bought a mini van, the website said it came with onstar, get there and it doesn't. Still buy the pile. 2 months later (at 35,000 miles) the transmission dies. get that fixed (thank Heavens for the warren get there and it doesn't. Still buy the pile. 2 months later (at 35,000 miles) the transmission dies. get that fixed (thank Heavens for the warrenty) 1 month later, out of warranty, the ABS modulator fails. $1200!!! did not fix, was not paying that. the mirrors fell out. the dealer refused to fix. they used fine print on the prices on the vehicals (said one price, but in fine print it said with a trade in) Do not trust this dealer. they are quick to just take your money and laugh. the vehicals are junk. More