Bob Bell Chevrolet of Bel Air - Service Center

After buying our new car a few months ago and being very happy dealing with BobBell, we took our vehicle in for its first (covered under the new vehicle agreement) oil change/maintenance visit. Just wanna happy dealing with BobBell, we took our vehicle in for its first (covered under the new vehicle agreement) oil change/maintenance visit. Just wanna let people know that they charge a $10 miscellaneous fee, which doesn’t show up on your invoice. When I asked, the cashier described it as a shop-fee that is charged each time you come in for servicing. Just disappointing in an age when I thought dealers like BobBell were getting rid of hidden fees. More

Very nice and easy to deal with would recommend for people to go there for their service needs people to go there for their service needs More

We made appointments for both of our cars for oil change and tire rotation. We waited for our cars and enjoyed a cup of coffee while we waited. Our cars were serviced in a timely manner. and tire rotation. We waited for our cars and enjoyed a cup of coffee while we waited. Our cars were serviced in a timely manner. More

Very easy service team to work with, delivered as promised. Service manager and service adviser were great to work with. promised. Service manager and service adviser were great to work with. More

Fast service and friendly staff. I will definitely come back for more work. I would recommend Bob bell for there service dept and sales people back for more work. I would recommend Bob bell for there service dept and sales people More

My wife and I are now on our fourth Bob Bell Chevrolet and we are truly pleased with the sales and the service department. We had a minor problem when after a routine service, oil change and tire rotation and we are truly pleased with the sales and the service department. We had a minor problem when after a routine service, oil change and tire rotation an inexperienced mechanic forgot two lug nets and failed to tighten the other three HOWEVER Bob Bell immediately ordered a new rim because the weren't certain that the lugs weren't rounded. They provided me with a rental vehicle on their dime until the new rim arrived and immediately replaced it and issue other accommodations. Bob Bell for a lifetime. More

Me and my wife have bought 4 vehicles from Bob Bell in the past few years . We have. 2014 Cadillac CTS. We have had a recall on this particular vehicle and contacted them with this issue and was informed the past few years . We have. 2014 Cadillac CTS. We have had a recall on this particular vehicle and contacted them with this issue and was informed that it is a recall with the car . So we was told by the service manager that the part had to be ordered. Then they would contact us as soon as it came in to be scheduled to get repaired. This was in October of 2019 . It is now January 24th 2020 . And still no phone calls from anyone in the service department. And our car is due for emissions and it requires this part to pass . So we both have called to service department multiple times a day and asked to speak to the service manager. But we always get the voice mail and to leave a message. So we both have left messages time after time and still no return of a call from anyone in the service department. It’s sad that we can not get this issue resolved. We are loyal customers but can not get the service we need . Sales are great to deal with but the service side is lacking in customer service in a bad way . I guess I will have to contact someone higher up in or to get our vehicle repaired. We should not have to wait months to get this issue resolved. Hopefully the owners read this and get the situation resolved. I will continue calling every day until someone helps us . Chris J. More