Bob Bell Hyundai

Stop! ✋ Don’t take your car to get it fixed. My husband had a problem with his Dash cluster and it didn’t want to pass inspection so he ask his friend that ✋ Don’t take your car to get it fixed. My husband had a problem with his Dash cluster and it didn’t want to pass inspection so he ask his friend that is a mechanic to check it out for him and he open the dash board showed my husband what was the problem and suggested for him to take it either to dealer or a place where you send it and they fix it for you and you put it back your self . My husband went to the Bob ford in Glen Burnie was told he needs to get a diagnostic for 270.00 so he did the appointment on August 23,2025. since he had to work I took it on that appt date I was told they will call me in 2-4 days it was 6 days no one called us I had to send my son to go see what’s taking so long costumer service lady told my son they haven’t done anything yet and she will call me that day to let me know.I didn’t get a phone call at all. I let pass a day then went in on November 6 2025 and she had a piece of paper next to her then told me she was sorry she hadn’t call me and that to get the piece fix they will charge 1,942.10 I called my husband and he told me take the car back and He will just take off the piece and send it to get fix, when I took it home my husband haven’t had gotten a chance to get it out due to long work hours when he finally had off that was Veterans Day he decided to take off the piece and they had glue the clips up and glue was everywhere he couldn’t take it out . So I told him let’s go back to ford bell they weren’t supposed to had touch it or put glue in it me thinking they were going to accept the responsibility. we went and spoke with them and they denied any wrong doing and that it wasn’t done by them. I told them to call the person that worked on the car and told him to tell the truth and with a smile and laugh he denied it and took he’s word for our More

First time Hyundai owner and brought my 2023 car in for the first oil change. BIG MISTAKE! I’d had this appointment for weeks and I came in 30m early, pulled into the Hyundai service bay and walked in to the first oil change. BIG MISTAKE! I’d had this appointment for weeks and I came in 30m early, pulled into the Hyundai service bay and walked in to be told that they had me scheduled for the Ford Express Lane, so get back in the car to look for the Express Lane. Dropped the car off and was told that they rotate the tires, fix the one tire that was leaking and change the oil and filter. Three hours later I get a call saying they didn’t have time to fix the tire. I checkout and walk to the car to find grease prints on the door handle and drivers seat. I turn on the car and immediately see a change oil needed message and the low tire warning was still the right rear. So even though they listed tire rotation on then invoice they didn’t rotate them! They never put the sticker on the window and could even fill the tire with air!!!! Car came back dirty and I need cleaner to get the seat clean again. NEVER NEVER NEVER GO HERE!!! More

In for an oil change only, but having just hit 100k miles they did inform me of several suggested maintenance items (expected, that's fine.) They also said they had a pair of recalls to address - one of whic they did inform me of several suggested maintenance items (expected, that's fine.) They also said they had a pair of recalls to address - one of which would require a follow-up appointment and several hours of time. I couldn't do this same day. I tried to take the car in to a different, more local dealer for service and Bob Bell had claimed the recall - so the other dealer would not touch the recall since Bob Bell had accepted payment for it, even though they hadn't done anything. Now I am forced to go back there or else not get it done. Pretty bullsh*t system. More

These people can't even get a simple oil change right. They did not properly replace the plug and my car left me strandef 3 hours away from home. I drove the brand new car almost 1000 miles after the oi They did not properly replace the plug and my car left me strandef 3 hours away from home. I drove the brand new car almost 1000 miles after the oil change and no one knows how much damage these mistake has caused to my engine. All they can say is that the engine didn't lock up. Now they are taking the rental car that was initially issued and leaving me high and dry because I want a guarantee that my engine life has not been compromised. STAY AWAY!!!! More

Don't let these clowns work on your car! 8 am appointment for a door handle replacement. Called at 1245 pm stating that they can replace it tomorrow! Wonderful customer service for a door handle replacement. Called at 1245 pm stating that they can replace it tomorrow! Wonderful customer service More

3 separate labor rates in less than an hour? I bought my car from here....so I usually get the oil changed here as well. On this particular time for my regular oil & filter changed...I was recom I bought my car from here....so I usually get the oil changed here as well. On this particular time for my regular oil & filter changed...I was recommended getting the engine air filter and cabin filter replaced. I said to myself: "Hmmm. it's probably time to....OK let's do this". Now I figured that there was an additional cost for the filters.....but what PIST ME OFF was the 3 separate LABOR RATES that came with it!! The tech already has my hood up; and it doesn't take but a few extra moments to change the filters.....BUT AT $18.24 an hour for 1 filter and $ 19,95 for the other......and you were already under the hood for $24 an hour for the OIL CHANGE? !!! That's why there are "Jiffy Lube & other places".... xxxx... they also wash your windows and vacuum your interior; top off your fluids!! Some of the newer spots do even MORE without charging more! More

Miscommunication/True low quality salesman I promise you that you will waste your time and/or MONEY doing any business with Bob Bell. I went to get my car serviced and it they did not follow th I promise you that you will waste your time and/or MONEY doing any business with Bob Bell. I went to get my car serviced and it they did not follow their word. They said that they were going to put me in a rental and BOB BELL Hyundai will pay for it. However, after 3 months later I got hit with a 2K payment from enterprise car rental. All because unorganized, unprofessional, VERY FORGETFUL EMPLOYEES at BOB BELL Hyundai decided not to do there job. More

Best Service Experiences I would really like to thank Bob Bell Hyundai's service department. I've owned two Hyundai Accents. Every time I go in for an oil change, it's a wonde I would really like to thank Bob Bell Hyundai's service department. I've owned two Hyundai Accents. Every time I go in for an oil change, it's a wonderful experience. They are professional and very efficient. I was quoted a 1 hour wait time, and they were done in under an hour. I recently had an issue with my car and they got to it first thing in the morning. Everyone was very helpful in answering my questions. I also appreciate their shuttle service if you live within miles. Their service department and their sales department are excellent. I was never fond of going to a dealership for basic maintenance but it is totally worth it! Sincerely, Amanda More

LEFT ME OUT TO DRY!!! VERY DISTRAUGHT ABOUT MY EXPERIENCE! ACCIDENT HAPPENED IN JANUARY, IT'S APRIL!! I brought in my 2011 Hyundai Sonata to repair an accident and additi VERY DISTRAUGHT ABOUT MY EXPERIENCE! ACCIDENT HAPPENED IN JANUARY, IT'S APRIL!! I brought in my 2011 Hyundai Sonata to repair an accident and additional work (Darren) Car was supposed to go to body shop first for accident repairs but didn't.(body shop was full, not my fault) went to service first and I was up-charged to the tune of 3k without any body work being done at all. I was pissed at the price I was charge and I went to pickup my car and the wrong tires were on them at that? While dealing with that issue I was begged for my body shop work to be done to fix my experience. Upon picking my car up I found out it went to body shop and was broken down before I actually authorized the work.They scrambled to get me in the office to sign because I was there to pickup vehicle and they had already taken it apart! I only agreed after I asked Kelly if I would have to pay nothing more additional and she said nothing additional, this is it!!! When I went back 2 weeks later to get my vehicle I was told I needed to pay an additional $2400.00? I WILL NEVER AGAIN GO TO THEM FOR ANYTHING. They payed for a rental for 2 weeks and cut me off without telling on site rental spot until a week later that they refused to cover any further, even though rental company sends them paperwork DAILY on rental status. I was told I'd be responsible even though the process was done incorrectly . I WAS LEFT OUT TO DRY. LEFT TO PAY 2400.00 when I was told the debacle was all over. I am a mother of 5 single paying mortgage and just trying to survive. this is going to take me under! Like I told Kelly had she told me I needed money to get my car 1 I would have never allowed them to touch my car again.. or 2 I would have been getting that money together but I got blindsided and bamboozled!!NEVER AGAIN. next time I'll go to a small shop not a corporation who doesn't care about the little people. More