Bob Boast Volkswagen - Service Center

I have always had a great experience at Boast Motors starting with my purchase from Ty and continuing with my service from Mike. The only problem this time was I wanted to talk to someone in Parts and starting with my purchase from Ty and continuing with my service from Mike. The only problem this time was I wanted to talk to someone in Parts and there was no one to talk with. Mike is very friendly, knowledgeable and efficient. I could take my car to Charlotte Honda but I like dealing with Mike at Boast. More

Mike Cherico provided Outstanding service during my visit. In addition to taking care of all the service needs, and campaigns for my CC, he was Friendly, welcoming and courteous. He gave me a time fram visit. In addition to taking care of all the service needs, and campaigns for my CC, he was Friendly, welcoming and courteous. He gave me a time frame, communicated along the way and exceeded my expectations by completing the work sooner than promised. Everything was done perfectly. I have owned vehicles from BMW, Mercedes, Lexus, Toyota, Mazda and have not had a better experience than with your dealership from the Sale through every service visit. You have a great team, keep up the great work! More

This is an awesome dealership. You should be very proud of the staff that you have. From the begining with Jim assisting me with the right car to fit my needs to the excellent care that I received yesterd of the staff that you have. From the begining with Jim assisting me with the right car to fit my needs to the excellent care that I received yesterday. Mike not only had the problem taken care of with the window I was having problems with but went ahead and had the other window done also. More

Always frendly and come away feeling the car has been checked over and is in good shape. Mike in service is always helpful and explains all the activities with my car. He is the main reason I return fo checked over and is in good shape. Mike in service is always helpful and explains all the activities with my car. He is the main reason I return for service. More

Mike does a great job and always has time to answer my questions. His mechanics are friendly and professional. The department always does what it can -working around my crazy schedule to make sure my car questions. His mechanics are friendly and professional. The department always does what it can -working around my crazy schedule to make sure my car gets in when it needs to! Customer Service is alive at Bob Boast VW! More

Car taken without a wait processing was quick and easy informed about the results in the time put forth repairs were completed ahead of schedule and seems to be working properly. Interaction with Mike was informed about the results in the time put forth repairs were completed ahead of schedule and seems to be working properly. Interaction with Mike was friendly and professional. Very satisfied with my experience for repair service. More

very friendly service employee,and fast service.I would highly recommend your dealership,I love this car it drives great.My daugther use to own a VW and thought I should look at them before I decided own w highly recommend your dealership,I love this car it drives great.My daugther use to own a VW and thought I should look at them before I decided own what to buy.Very glad I did love this car. More

Great service and everyone was very friendly, even had my truck washed while I waited, which I didn't expect, so it was a nice surprise. I will be back and will tell friends and family to start getting their truck washed while I waited, which I didn't expect, so it was a nice surprise. I will be back and will tell friends and family to start getting their service done here at your new remodeled facility! Thank you and see you for my next oil change! More

Mike Cherico has been my Service Advisor for over 10 years, and has helped me with 3 different VW's (2002 Jetta, 2003 Bettle Turbo S, and now a new 2012 Passat SE). My primary reason for purchasing our years, and has helped me with 3 different VW's (2002 Jetta, 2003 Bettle Turbo S, and now a new 2012 Passat SE). My primary reason for purchasing our new Passat at Bradenton VW is because of my past experiences with Mr. Cherico. Mike is a consumate professional. He always greets me no matter how busy he may be at the time. He is honest and truthful in the amount of time any repair might take and estimated costs for repairs. In fact, Mike always seeks the best deal or discount on products and services for my VW's. On this occasion, we had to come in to the dealership because our key fob would not remotely unlock the doors. Mike took the key fob and tried to make it work, then concluded (correctly) that it needed to be reprogrammed. He said it would take about 30 minutes. While we were waiting, we asked to see our salesperson, Chris (I don't remember his last name, and I don't even have his business card). Apparently Chris was too busy with a potential customer to even come by to say hello, so we waited in the customer lounge. Mike arrived in 30 minutes with our re-programmed key fob and our just-washed Passat. When he asked if there was anything else we needed, we told him that we had not even received a new-car walk-through of the Passat and didn't know how some of the electronics functioned. Mike took the time to go through the entire new car delivery process with us, going above and beyond what anyone would ever expect a Service Manager to do. If fact, we have had to return to the dealership 4 times now because of missing ietms or broken promises. We still have not received the full tank of gas promised when we initially bought the car (the first thing we had to do was stop for gas on the way home) nor the "Thank you gift" for purchasing a new car from Bradenton VW. We have had to return for the second car key, the Owner's manual, and a revised sales contract. If I had anything to say about it, I believe that Mike Cherico should have received the commission for the sale of our new Passat. He has made sure that he has been with me and my wife every time we have appeared at the dealership and has provided extraordinary service and freindship. Truthfully, if it wasn't for Mike we would have bought our new car elsewhere. Sincerely yours, Mike & Dawn Semones More

Mike was very good at keeping us up to date with the status, and when we needed a ride to a nearby location, he personally drove us. status, and when we needed a ride to a nearby location, he personally drove us. More