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Bob-Boyd Auto Family

5.0

3 Lifetime Reviews

2840 North Columbus St, Lancaster, Ohio 43130 Directions
Sales: (800) 750-3673

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3 Reviews of Bob-Boyd Auto Family

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January 19, 2017

"Second to None!"

- Joe S.

The title of my review says everything about the service department at this Ford dealership. I admit I haven't been too happy about the sales department but the service department is SECOND TO NONE. I have been using this service department for approximately twenty years and I have never been disappointed. Every employee with whom I have interacted has been very courteous and respectful of me and my time. This last visit that occured in December of 2016 was no different with Mike contacting me every day letting me know the progress of the repairs. I had to have part of the power steering system replaced and it took a few days for the parts to arrive at the dealership and Mike called me each day to keep me updated. The shipping took place during the Christmas holidays and I can just imagine the number of parcels that were being delivered and I do not blame anyone for this delay. The car runs just fine again as that has always been the case after taking our vehicles to the Bob-Boyd Service Department the past twenty years. Do not hestitate to use this dealership for any of your vehicle needs.

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Recommend Dealer
Yes
Employees Worked With
Mike
February 24, 2016

"New Vehicles Overpriced"

- Disgruntuled

Since Bob-Boyd has a new sales manager, the prices are unreasonable. Check out the Ford reviews and you would be better off traveling to Columbus to buy a Ford. My experience was a $3500 difference on a new Ford and that is ridiculous to have that big of a profit margin for Bob-Boyd at my expense.

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Recommend Dealer
No
Employees Worked With
Barb Whittington
September 29, 2015

" i bought 14 cars they never cut me a break"

- sappy

They think Ricart is bad they need to look in the mirror no favors no breaks and still will not listen to a word they are asked their heads are too big and Ford needs to bring them back down to Earth

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Recommend Dealer
No
Employees Worked With
Steve, Mark and Tom
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