I brought my off-brand vehicle into Bob Brown service due to the readily accessibility of their location to my job. I had seen their commercials and they seemed worth a try, plus, as a vet, I knew they were vet friendly-which is nice.
Calling ahead (en route) and scheduling a service appointment (same day) was surprisingly easy (thanks...Mindy?) The vehicle was diagnosed quickly, and I was able to make a future repair appointment for the following week.
Fast forward to yesterday (Friday).
The vehicle was dropped off at the early A.M appointment time for repair; and was told it would only take a few hours. Around 3pm, I began to call the dealership to check on the status of the repair. My service rep Todd was nowhere to be found. This was the case for the multiple calls I made during the afternoon and evening. I never received a call, email, or text back.
6pm closing time came and went, all the while my calls went unanswered. Still not one bit of communication since drop off.
I walked from work, flagged down the last employee of the day whom just happened to be able to get my completed vehicle, took payment, and had me stranded no more.
I was having mixed emotions about the dealership after that experience, after all, I was stranded and pissed.
Joe, a Military Police war veteran and supervisor, made my less-than-stellar experience and turned it into a 5 star event. He stayed almost an hour after close making sure that the last customer of the day was taken care of before the last person left the dealership. This amount of integrity, dedication to duty, selfless service, and basic decent respect he showed said volumes about this dealership. Joe made sure I was comfortable inside from the sweltering heat, and during the entire ordeal, he had nothing less than a sincere smile on his face. On his personal Friday night after close on his way home, he willingly took a pissed off customer and took his personal time to reopen the service center just to get me taken care of.
Due to Joe, I will be happy to return to Bob Brown Chevrolet for my service work. I even receive a better experience than at my actual brand dealership.
The price was extremely reasonable and just so happeened to be better than the competiton.
The quality of work turned out to be great. My vehicle drives like butter and better than before.
Lastly, the showroom and service center looks like it just got converted from a NASA sterile clean room. But that was ok! It was professional and relax.
Would Recommend. Thank you Joe!