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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,369 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,369 reviews

September 29, 2023

Service advisor did not follow through on the things he said he would do. I'll call you tomorrow -> nope I'll call you at 9am -> nope I'll expedite the parts order -> Nope Did he call after we talked More

by james.shumaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
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Oct 02, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

James, very sorry that Kevin did not follow through. This is the most important part of the job and yet where too often we see folks fall short. In the event you need an additional contact other than Manager and Director, I can be reached directly at 614-880-2824 or justin@caldwellchrysler.com. Thank you for bringing it to our attention and sorry for the hassle. We appreciate your business! -Justin Harmon (General Manager)

September 28, 2023

Very, nice, smart, hard working, and friendly, today was my first time and and so happy. Great job More

by Oladunnipoju
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy
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Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very kind of you. We are also fond of Wendy and love to hear the feedback. Thank you for the opportunity to earn your business and hope that opportunity is available for the next automotive need. Have a great weekend! -Justin Harmon (General Manager)

September 28, 2023

One of the easiest car buys! Dino made the whole thing easy and seemless. Thank you! More

by chadallengill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's great Chad. Dino is quite the car selling machine. Sales person of the month 11 out of the last 12 months he is driven and certainly does not lack on the customer service side. Thanks Chad for the opportunity and endorsing Dino's effort! -Justin Harmon (General Manager)

September 27, 2023

The dealership itself wasn’t bad. The service was okay. Not the best , but not the worst More

by Cargar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

OK, well we have some work to do. Thank you for the business and appreciate the feedback. -Justin Harmon (General Manager)

September 27, 2023

I really enjoyed the hospitality that they provided as well as the selection of vehicles, I found the exact car I was looking for! More

by Matthew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Love to hear when a deal works out. People, product, and price....typically the reason why most dealers average 30% sales to showroom visits. Sounds like all 3 P's came together. Thank you Matthew for the opportunity to earn your business and taking the time to provide feedback. -Justin Harmon (General Manager)

September 27, 2023

We come here for all of our service needs. The staff is always friendly and we never have a problem. More

by cgraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Curtis
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Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you. Hard to train friendliness but thrilled to hear the smiles were out and about. Appreciate the business and the review check in! -Justin Harmon (General Manager)

September 26, 2023

Wendy was very professional and helpful. I was happy to hear that the issue was due to a recall so no out of pocket costs to me. More

by MissP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kali Hutchinson
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Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ha, yes we are happy for you too. Makes life easier for everybody when their vehicle has some type of coverage. Average service visits are now over $400 per and service agreements on new vehicles are still $2000-$2500. Only makes sense. Thank you MissP for your business and taking the time to commend Wendy's efforts! -Justin Harmon (General Manager)

September 26, 2023

Quoted time was off which made me late for work. Way overcharged for an air filter. 70 dollars is ridiculous. More

by toby.norman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t work with sales people. Even your survey sucks.
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Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Toby, I apologize for the lack of timeliness and not respecting your schedule. I will make sure we review with service management and make this a focus. Each quarter we price shop so next month we will make sure we are inline with flat rate and menu items. Thank you for the feedback. Appreciate your business and sorry the latest visit was not our best work. -Justin Harmon (General Manager)

September 25, 2023

I always base my experience off customer service. With that mentioned I had a great experience. Lisvet printed a coupon to assist me with lowering the cost. It would be nice to receive a free gift More

by les123dowdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisvet
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Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the visit went well with Lisvet. Appreciate the idea of a gift to customers and something we will consider moving forward. Thank you for the business and feedback. -Justin Harmon (General Manager)

September 24, 2023

Jordan was awesome! Everyone was very friendly and helpful. Best experience buying a car yet. More

by rymccleery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Gillete
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Sep 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to see Jordan receive his 1st 5 star review. Thank you for supporting Jordan's efforts and giving Bob Caldwell an opportunity to earn your business! -Justin Harmon (General Manager)

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