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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,368 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,368 reviews

July 23, 2022

Very professional, cost effective, do excellent job, honest, they put their customer’s value first More

by Ahmad Oudeh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield, Tucker Detweiler, Abe Buentello
Jul 25, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Ahmed and appreciate you acknowledging the efforts from Dino, Abe, and Tucker throughout your journey. Hope the new vehicle treats you well for many years to come. Cheers! -Justin Harmon (General Manager)

July 22, 2022

Everyone we encountered was super friendly and helpful. Our sales person, Shannon, was the absolute best! When we spoke with her it was like we were speaking to an old friend! She went out of her way to ge More

by carriemac05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Schuyler
Jul 25, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Shannon is a very easy person to get along with. Extremely social and happy to see her transition from BDC to sales where she gets to interact with customers in person. That said, better to hear from you Carrie (as a customer) than from my perspective. It means a lot to the staff and management for customers to take the time to provide feedback. Whether it be good, bad or indifferent, gives us an idea where we need to focus our attention and other areas that are running smooth. Thank you for giving Bob Caldwell Automotive an opportunity to earn your business and taking the time to provide a review. -Justin Harmon (General Manager)

July 18, 2022

My 2021 Jeep Gladiator had a recall regarding a power control module software. The dealership gave me a loaner vehicle while they took care of the recall: The recall was taken care of the same day. The s More

by dino1961
Recommend Dealer
Yes
Employees Worked With
Cody (Service Department$
Jul 20, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the feedback Dino and happy to hear all the pieces fell in place. For other potential customers, we have loaners for anyone that needs a recall completed, needs a warranty repair, or even a service contract repair done. Thank you Dino for applauding Cody's efforts and we appreciate you business. -Justin Harmon (Bob Caldwell Automotive General Manager)

July 16, 2022

Excellent customer service and super friendly. 100 percent honesty and answered all the questions we had. More

by Ian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kali Hutchinson
Jul 20, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Honesty and Integrity is a very important foundation for the organization and those that work here. Even if we asked Kali to be dishonest, she wouldn't. Thank you Ian for the opportunity to earn your business Ian and review! -Justin Harmon (Bob Caldwell Automotive General Manager)

July 15, 2022

The entire sales staff was great; friendly, patient, informative and super fast processing paperwork. Dino is a super sales person, and Id recommend anyone shopping there to ask for him. More

by johnphillips211
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Jul 20, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you John for the solid review and appreciate the kind words regarding Dino's efforts and dealership endorsement. Appreciate your business. -Justin Harmon (Bob Caldwell Automotive General Manager)

July 15, 2022

I always get great service there and friendly. I would highly recommend them to family and fiends. More

by teresasmith392@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Jul 15, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Tereasa from everyone here at Bob Caldwell. Glad to hear Cody was able to make your experience a good one and we will do our best to keep that consistent for future visits. Cheers and have a great weekend. -Justin Harmon (General Manager)

July 12, 2022

Best customer service ever. Very knowledgeable ,and a very pleasant experience. Would recommend any service More

by Alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 15, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Alex. Joe has been a tremendous asset over the years and it's that years of experience that allows Joe to know the answer and how to approach each issue thrown his direction. Appreciate the business and review Alex. -Justin Harmon (General Manager)

July 11, 2022

Zak did a great job. .also other team was very nice and explain everything to me .. I love this place they always do things the right way with no hesitation, never took my More

by Kathygreen73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zak
Jul 15, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's a great review Kathy and we all here at Bob Caldwell Automotive appreciate the loyalty and business you provide. Thank you for the kind words and trust us to get the job done. Have a wonderful weekend! -Justin Harmon (General Manager)

July 08, 2022

It took over 2 and a 1/2 hours half hours to get the express oil change and tire rotation.. I was told there were 2 cars ahead of me when I arrived.. That time was 6:38 PM and I got the car out of the d More

by BernieGretchen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't recall the names
Jul 08, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Deeply apologetic for any mishaps we may have caused. I can not find a Bernie Gretchen nor can I locate the vehicle in question on our camera system but would be happy to investigate and reimburse you for the oil change. I can be reached at 614-880-2824 or jharmon@caldwellautomotive.com. I'm in until 6:30 tonight and 8-3 tomorrow. We do make mistakes but happy to own up to them, use them as a coaching tool, and assist the customer for their troubles. Again sorry for the issues and thank you for the feedback. -Justin Harmon (General Manager @ Bob Caldwell Automotive)

July 08, 2022

Amazing service and staff. The place was spotless, as usual. Thank you for keeping snacks around. More

by Ldrinkard7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lawson, Jessica Gonzalez-Corona, Tucker Detweiler, Patrick Ledenko, Jay Powers, Abe Buentello, Joe Fenstemaker, Jonathan Johnson, Kali Hutchinson, Nevada Easley
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