I bought my Focus ST elsewhere and was looking for a good service center. Someone recommended the Gillingham Ford location on Brookpark Road. My expectations were admittedly high since I was recommended by a family member of the owner, but my experience was anything but. First the service liasion Luis mislabeled my vehicle as an automatic and then went on to give me documentation about the automatic transmission that Focus' use, and went further on to tell me that the issue I described was common on these transmissions and that Ford was aware. Turns out that this was all wrong. The car still doesn't run right (6 months later) and everytime I call Luis, he just tells me "Ford hasn't come back with anything" and I get the feeling they may never. Don't trust this dealership, their "service" department or the owner, as he and his son told me they would personally manage my issue, only to be pushed aside and left with no options while no one was managing my issue. I bought a brand new vehicle, was told there's nothing they can do and I am left holding the bag. For clarification all four cylinders are mis-firing though not bad enough to signal a CEL event and I've been forced to live with a vehicle that doesn't run right and for which I am paying an arm and a leg.