Bob Howard Chevrolet

Unethical Service Department Bob Howard Chevrolet service department tried to take advantage of a single female not having any knowledge about a vehicle's engine. I took my car in Bob Howard Chevrolet service department tried to take advantage of a single female not having any knowledge about a vehicle's engine. I took my car in for an oil leak. An hour later they estimated a $3500 repair that included a complete engine front cover reseal (replacing pumps, gaskets, struts, etc.). Not having that money laying around, my gut told me to get a second opinion. I took it to 540 Auto Repair in OKC. After popping the hood, he knew exactly what the problem was saying "this is a common problem with this vehicle". I got my car fixed for less than $200! After contacting Bob Howard regarding the experience I had, they insisted that my car had several leaks and that they shouldn't have all been listed under one repair, but they all needed to be done in order to fix the leak. I've now had my car for 3 days and there hasn't been one drop of oil left in any parking space or in my garage since I've had it back. DO NOT TRUST THIS DEALERSHIP!!! More

Poor Service I sent an e-mail to my service consultant on Wed. Jan 3 for an appointment for Friday, Jan 5 at 8am. I arrived at the dealership on time and was told I sent an e-mail to my service consultant on Wed. Jan 3 for an appointment for Friday, Jan 5 at 8am. I arrived at the dealership on time and was told my consultant was off that day and Curt Wagner would help me. I told him I had an engine oil leak and needed a cost for repairs and left the auto there. By 10:30am, I called Mr. Wagner and was told he had no information yet and would call me. By 2:30pm, I called and got Mr. Wagner voice mail and left a message to call me. By 3:30PM , no call back and I called Mr. Wagner and was told the same. I told him if I had not heard from him I would be in at 5pm to get my auto. I arrived at the dealership and Mr. Wagner did not have an estimate and just got my auto and I left. I have been a customer for Bob Howard for over 20 years and never been treated so rudely in my life. Mr. Wagner has no "customer service" skills at all and does not need to be in that postion. I wasted a whole day for nothing. Mr. Wagner did not offer an apoloygy or a "I'm sorry". Just here is your car and enjoy the rest of your day. I would not recommend Bob Howard to anyone now. My wife and just retired and we need to purchase a new car but it will not be from Bob Howard Dealership. More

Awesome service It’s always nice to greeted with a smile. Every time I visit the service department I get a smile great hospitality and I have fun with the staff. Th It’s always nice to greeted with a smile. Every time I visit the service department I get a smile great hospitality and I have fun with the staff. Thanks so much for all you you do! More

Horrible way to run a business… I wanted to purchase a used truck that they had listed on the internet, and since I live over 3 hours away trying to do as much as I can over the pho I wanted to purchase a used truck that they had listed on the internet, and since I live over 3 hours away trying to do as much as I can over the phone. After 2 days going back and forth with the salesman and his Used car manager they said that the current offer was their best. So I was ready to tell them yes I would take it and head up there to pick the truck up when I got a text from the salesman. He said there was a little problem that while moving the truck on the lot they hit a pole and damaged the rear bumper and sent me a picture. I was like ok, well as long as it didn’t hurt the tailgate it should be fine. I asked you are going to replace the bumper on the truck before I come get it right? He said he would have to ask his Manager that question. Ready for this… He said no they were not going to fix the bumper and that it would be the same deal as we discussed with the truck now as is….but it should only cost me about $700 for a new one. Are you kidding me … So Now I’m supposed to pay the same price for the truck , but now I have to spend another $700 to replace the bumper as soon as I purchase it.. When they were the ones that damaged it ..Not me… in the first place…. I told them to keep their truck…. What a horrible way to run a dealership, I’ll be sure to pass the word… More

Great experience Love my car! Better than I expected. Great price! Rich was very accommodating and knowledgeable. Also had the pleasure of dealing with Frank. He was a Love my car! Better than I expected. Great price! Rich was very accommodating and knowledgeable. Also had the pleasure of dealing with Frank. He was awesome and I enjoyed learning about my car's capabilities from him. More

Pleasant Purchase Pleasant sales agent who was very nice and helpful. There was very little haggling over the price. The past couple cars we have bought were from Carma Pleasant sales agent who was very nice and helpful. There was very little haggling over the price. The past couple cars we have bought were from Carmax so we could avoid the haggling and sales games dealers often play to pressure you into the purchase. Bob Howard did none of that and restored our faith in buying from a dealership again. We were already trying to sell our old vehicle ourselves and our agent provided very helpful tips further enhancing our pleasant sales experience. More

Vehicle service Outstanding service and outstanding individuals working there. I already do recommend Bob Howard to friends. Everyone I know that has been there is Outstanding service and outstanding individuals working there. I already do recommend Bob Howard to friends. Everyone I know that has been there is pleased. Very professional and friendly. More

I was taken care of very well I brought my 2015 Silverado in that was was having trouble starting and they took my truck to the back ran the diagnostic check and come to find out I brought my 2015 Silverado in that was was having trouble starting and they took my truck to the back ran the diagnostic check and come to find out it was a bad battery and it was replace by warranty , the only question I had was when I got home I noticed a large cut in my left from tire I couldn't say it Happened at the service department ,, I also question are the factory wheels Covered under warranty. Thank you Darren Martin More

Purchase No issues with any part of the purchase. I saw what I wanted and we negotiated a deal that I felt was fair and that I could work with. No issues with any part of the purchase. I saw what I wanted and we negotiated a deal that I felt was fair and that I could work with. More

Key problems I was having problems removing my key. Clay was very helpful in getting my insurance plan setup and called too see if everything was covered before I was having problems removing my key. Clay was very helpful in getting my insurance plan setup and called too see if everything was covered before we did the job. Thank you Clay, you and the mechanic a job well done More