Bob Howard Chevrolet

Well let’s see they advised a truck that they said was a 4x4 and sold it to me then I find out it’s not they said they would talk to sales manager And get back to me and they never even called to me that’s 4x4 and sold it to me then I find out it’s not they said they would talk to sales manager And get back to me and they never even called to me that’s false advertisement and I said that to them they also said they wanted to make it right somehow but then they don’t call WOW More

Prices are not as good as they say. Sales associates are good, management is ok. Location not too bad however, I will not go back to them for business. good, management is ok. Location not too bad however, I will not go back to them for business. More

Amazing Customer Service! From the time we stepped onto Amazing Customer Service! From the time we stepped onto the lot our salesperson, Adriana, was a complete joy to work with. She is incredibly kind, a Amazing Customer Service! From the time we stepped onto the lot our salesperson, Adriana, was a complete joy to work with. She is incredibly kind, and never once made us feel like just a customer. Usually the financing is the worst part, but Eric and Franklin made it an enjoyable part of the car buying experience. Signing a note on a car loan can be stressful, but those guys did an amazing job at getting us through it. Other salespeople on the lot were just as great. Several stopped by just to chat, share in a good laugh, or simply wave as they were passing. I'm not one to shop for cars often. My husband on the other hand makes a sport of it, so he's had his share of poor service. He was so impressed with how easy this one was. I believe he has found his "home" dealership. Thank you all for you help and excellent service!! More

Worst service department ever Had a repair done on my car under warranty one year and three months ago. The part is defective and needs to be replaced again. Dealership won’t cov Had a repair done on my car under warranty one year and three months ago. The part is defective and needs to be replaced again. Dealership won’t cover said that because it was covered under my bummer to bummer the part only had 700 mile warranty because that was how much was left on my warranty. However if someone else “ paid” for the repair they get a two year warranty. I first and foremost was never given this option and second why would it matter?! So what you did was put a part in you knew I would have to come back and spend money to have repair done is what it appears. Taylor the service guy helping is rude we have spoke to service manager Chris who didn’t care about our concerns, kept cutting off when trying to talk to him. When tried to explain previous issues and that it is something every time we have to bring a car in he makes excuses, stating they are human and mistakes are made. They called someone who was not me to pick my car up the last time. We have a call into GM currently regarding the part. I have purchased four vehicles from Bob Howard and after all my issues with Bob Howard Chevrolet I will never purchase another vehicle from Bob Howard. This is NOT how a customer should be treated! I stopped communicating with the service tech because of his condescending rude attitude towards me. Update: the service manager now called and said if this post was not adjusted to tell the truth, apparently to a version that doesn’t reflect their poor customer service I need to return my loaner car and pick up my vehicle and not do business with them again. So they also threaten their customers. And after speaking to GM they said the part should be covered under the power train warranty which what I had tried to tell the tech originally who was so rude and would not listen to me. More

Worst service department ever While dealing with my son being in OU Children's hospital I hit a pothole and damaged a tire I figured my best bet would be the dealership for fast re While dealing with my son being in OU Children's hospital I hit a pothole and damaged a tire I figured my best bet would be the dealership for fast reliable service to get me back to my son. Wrong decision..... I arrived at 910 am and was told they didn't have the tire there but was getting one brought over and it would be about 45 minutes so I'd be ready to go in 1 hour. At 1130 I asked about my car because nobody had let me know anything and then I was told they forgot to get my tire and it would be another 45 minutes on top of the over 2 hours I'd already been waiting. I made arrangements for a ride back to the hospital because I couldn't wait any long and was told they would bring my car to me in about an hour and a half. But I'd have to pay upfront which I did with not type of adjustments or anything to try to make there screw up right. They just brought my car to me at 315 PM!!! 6 hours after our first time of car would be ready in a hour and I have scratches above the rear driver side tire and a dent and paint chip on the rear driver side door. Very disappointed and definitely will not be purchasing anymore vehicles OR using the service department from any of the BOB HOWARD auto group dealers and would advise anyone else considering doing business with them to heed all these complaints about there service department and stay far away. And I actually bought our previous 2016 Ford fusion from Bob HOWARD of Edmonds which was also a nightmare to get anything from the service department as well. When call and ask to speak to the dealership manager they sent you to Chris a service manager when you ask to speak to his boss he will get a attitude with you and tell you the only ones higher than him is the stock holders and good luck. More

Horrible Service & Repair Made Car Worst I have 2014 impala only had 2 yrs took to bob howard for recall work and they disassembled my passenger seat and gear shaft area. They did a horrible I have 2014 impala only had 2 yrs took to bob howard for recall work and they disassembled my passenger seat and gear shaft area. They did a horrible job niw my passenger seat sqeaks when someone sits in in while driving they didnt put back all the screws took it back for repairs asked them if they could put it back how they got it of course they said yes but several times back to dealership still not resolved. I wouldnt refer this place to anyone who wants their car to be the same as when they dropped it off and the manager Tim is horrible with getting back to you i left several messages. I may as well went to a street mechanic. All bad. More

information I called in and spoke to Meghan she was awsome amswered all my questions and was very kind. I'll reccomend too all my friends I called in and spoke to Meghan she was awsome amswered all my questions and was very kind. I'll reccomend too all my friends More