Bob Jeannotte Buick GMC
Plymouth, MI
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This is one of my go to dealerships, they do exactly what they say they are gonna do. The advisors are always respectful and fully explain what’s going on with your vehicle. I’ve taken my car to many dealers they say they are gonna do. The advisors are always respectful and fully explain what’s going on with your vehicle. I’ve taken my car to many dealerships and this one is by far the best. They don’t seem to take short cuts and they have an appropriate waiting area. Would definitely recommend this dealership. More
Chris was amazing to work with. He was very patient and did not push me to buy, but allowed me space and time to make decisions while answering all my questions via phone and email. I would definitely reco did not push me to buy, but allowed me space and time to make decisions while answering all my questions via phone and email. I would definitely recommend him to my family and friends. More
I had an oil change service at this dealership. It was not a pleasant one. The ladies at the service department and the casher just lied over and over again without a blink of an eye. At the very start , not a pleasant one. The ladies at the service department and the casher just lied over and over again without a blink of an eye. At the very start , I asked the price of the service and pointed out that they had a promotion ( oil change and tire rotation for $49.99) at the time, the lady at the service department said " the total will be 60 + , they just changed price and have not update the web page ... but we will honor the price , but it is still going to be 60+, because you need to pay tax and fees ". well, after the service done, the final was 69.56. On the receipt , it says labor 28.95, parts 33.45 ,misc 4.86, and tax 2.3. Clearly , they honored 62.4 instead of $49.99. When I asked the casher, she said, the normal price is 70 + .... At the time, I knew it was better to just pay , an argument would make the experience even worse. So, be prepared if you have to use their service ! More
There staff is friendly and knowledgeable. Always a professional and relaxed atmosphere. Ray is a phenomenal salesman with extensive knowledge of the product. Service department is amazing. professional and relaxed atmosphere. Ray is a phenomenal salesman with extensive knowledge of the product. Service department is amazing. More
I really wish I could just review a Salesman and not the whole dealership but as I'm able to name people in a review, and as I had a really awful experience with a salesman at this establishment here is my whole dealership but as I'm able to name people in a review, and as I had a really awful experience with a salesman at this establishment here is my review of my experience. 1 star. One of my sales persons first comments to me was in regards to my age referencing that I'd probably need a cosigner to purchase the vehicle I was interested in. I didn't. His next comment which he outright admitted to was he knew absolutely nothing about the car I was interested, he knew I was coming to view it, maybe do some research? The next then that really bother me was throughout our email communications I often had to ask my questions twice before a actually got my answer, and throughout the whole process he maintained a very dismissive and arrogant attitude towards me, end the end he did not even thank me for my business. And lastly, only after I got the car home did I realize on of my car fobs was not working as it needed a new battery, it's a simple detail, yes, but when you buy a car you'd hope the dealership would pay attention to those little details that make an experience. In hindsight, I probably should have switched salesmen because it does pain me a bit to have him receive the commission he got off my purchase but it would have put me in an uncomfortable position to do so. Overall, I don't recommend this dealership, and had I not loved the car I very much would have walked. More
My recent service appointment was a pleasure. Although it was a routine oil change, the way service personnel explained the details was really exceptional. The wait time was less than anticipated. was a routine oil change, the way service personnel explained the details was really exceptional. The wait time was less than anticipated. More

