TLDR: they don’t understand the cars they sell.
Bob, the owner, the man with the name on the sign had no idea what my car was.
I was locked out of my 2015 Buick Regal, and Mark, Bob, the whole bunch told me there was a secret button underneath my door handle that I had to pry open.... after explaining to him that isn’t is nowhere to be found on my car, he profoundly told me it was, and then became frustrated and hung up. I was locked out of my car, with the keys in hand due to a faulty lock system in my drivers side door. They then told me to bring the car in even though I was locked out. Upon me breaking into my own I went to the dealership so they could explain to me what they were talking about. When I showed up, they looked at my car and said, “huh, must’ve been painted over.”
They don’t understand the cars they sell. On top of it all, they claimed I stole a key fob, and then made the poor minimum wage mechanic pay for my new key fob which was already purchased.
Skummy skummy slime owners and management. Why on earth would a business owner making well over 20,000 a week force his minimum wage mechanic to pay out of pocket for a mistake the owner made.
That is absolutely slimy predatory behavior.
What kind of human runs a business like this?
The guys a bum, and no one in service could recognize my issue without “taking apart my door”
Look, the ladies on the phone were a joy to speak to, and really helped me out, however the owner claimed I stole and double charged me and an employee for his own error.
Pitiful, I would never give my business to such a company again.