Bob Johnson Buick GMC South - Service Center
Henrietta, NY

199 Reviews of Bob Johnson Buick GMC South - Service Center
My wife called and talked to Rachel after she was struck by a deer on Friday, she asked when we would we be able to bring in our 2007 Buick. Rachel said that we could as soon as we got the okay from our in by a deer on Friday, she asked when we would we be able to bring in our 2007 Buick. Rachel said that we could as soon as we got the okay from our insurance company. She said they could start as soon as the car was there. We dropped off the car on a Monday just before they closed, they called on Wednesday to update us. They called again on Friday of that same week and said the car was ready to be picked up, one week from the accident. Very nice. Thanks to all involved, except the deer. More
I am new to the area and I went to Patrick to have the oil changed in our 2011 GMC Terrain. The entire experience was phenomenal until I went to get in the car and saw the oily hand print on the chrome s oil changed in our 2011 GMC Terrain. The entire experience was phenomenal until I went to get in the car and saw the oily hand print on the chrome strip on the hood and steering wheel. I have 2 pet peeves when it comes to having my auto serviced and that is oily hand prints on the hood, door or steering wheel and dirty foot prints on the floor boards. I spend a lot of money to keep my cars clean and serviced and when I see the hand or foot prints, I feel that the service technician isn't as concerned about my vehicle as I am. For that I gave Patrick two 4's instead of all 5's. The people, the shop, the waiting area was unlike anything I had ever seen. It was fantastic, all but the hand prints. I would still recommend Patrick to anyone. More
Mark was very helpful with the estimating and follow through on our vehicle. Rachel was very friendly and made the paperwork simple. The repairs were done very well and completed earlier than expected through on our vehicle. Rachel was very friendly and made the paperwork simple. The repairs were done very well and completed earlier than expected. We are grateful for their help during what could have been a crazy and confusing time. They both should be commended along with the technicians that made the repairs. Thank you! More
They always fix my car correctly the first time. They check the car over completely and give me reccomendations. They fit me in when I had an emergency situation, and completed the work on teh car that d check the car over completely and give me reccomendations. They fit me in when I had an emergency situation, and completed the work on teh car that day. The shuttle service is great - always get me to wrk on time, and pick me up when I need to be. Everyone is friendly and the waiting room is very clean and comfortable. More
I have had my GMC vehicles serviced at Patrick's for yhe past 20 years. When my wifes Honda Accord needed service we brought it to Patrick's as she seemed unpleased with the service she received at the Hond past 20 years. When my wifes Honda Accord needed service we brought it to Patrick's as she seemed unpleased with the service she received at the Honda Dealership. She had new tires put on and an oil change done and was quite pleased with the service. More
Outstanding experience with the people and the quality of workmanship for the collision repairs done on my Avalanche. Even stayed open late (on a Friday no less) to complete my transaction and rental car ret workmanship for the collision repairs done on my Avalanche. Even stayed open late (on a Friday no less) to complete my transaction and rental car return. More
Patrick Collision Center provided friendly, courteous service from the onset. I'm very pleased with the auto body repair work in every aspect. The work was professionally accomlished; even down to the service from the onset. I'm very pleased with the auto body repair work in every aspect. The work was professionally accomlished; even down to the post repair detailing of my Lincoln. This was truly the best experience I've had with an auto collision facility. I wouldn't hesitate to recommend Patrick Colision Center. More
It has been a long time since I had bought an auto new or used from a dealer. When I went looking for a truck, I knew what I wanted, just wasn't sure if I was going to get new or used. Patrick was the first used from a dealer. When I went looking for a truck, I knew what I wanted, just wasn't sure if I was going to get new or used. Patrick was the first and only place I stopped. I found what I was looking for. I have dealt with the service dept 3 times, I am very satisfied with the work and the people. They all remembered my name even though it had been a few weeks since I had visited the dealership. Thank you Patrick, keep up the good work..... More
I discovered a foreign object in my passenger side rear tire on a trip to Buffalo on Saturday, March 31st. I was unable to find a place the next day (Sunday)who had a tire that I needed for my car. I cal tire on a trip to Buffalo on Saturday, March 31st. I was unable to find a place the next day (Sunday)who had a tire that I needed for my car. I called Patrick Monday morning and they were able to get me in and replace the tire. I also found out that there had been a recall on my radiator surge tank and they were also able to replace that the same day. I have always been very satisfied with the service I have received from Patrick over the years and will remain a loyal customer. Paula Rowlinson More
My daughter bought her 2009 poniac G-5 at patricks. From the day she bought the car to present day, I have never been so impressed with the service dept. I have been there several times with my daughter for the day she bought the car to present day, I have never been so impressed with the service dept. I have been there several times with my daughter for inspections and other services. The personal have been very courteous and knowledgeable on explaining what needs to be done now and what needs to be done in the future. An employee that stood out had a first name of Mario with a last name that i think started with a M. I have been a long time faithful ford owner all my life ( 35 yrs. of buying fords ) but Im seriously considering switching to patricks. I live in another county about 25 miles away but think it would be worth it. I even think there radio commercials are cool. This review is 100% genuine. Tom Becker Ontario,N.Y. More