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Bob Johnson Buick GMC South - Service Center

Henrietta, NY

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199 Reviews

199 Reviews of Bob Johnson Buick GMC South - Service Center

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June 03, 2012

My wife called and talked to Rachel after she was struck by a deer on Friday, she asked when we would we be able to bring in our 2007 Buick. Rachel said that we could as soon as we got the okay from our in More

by Brianeq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel and Paul
Jun 04, 2012 -

Bob Johnson Buick GMC South responded

Thanks so much for the great review. I'm glad you were impressed with our service. Follow up is one of the main items that we teach our employees along with repairing the vehicle correctly the first time. Looks like we acomplished both. Thanks again! Mark Pennella VP

June 02, 2012

I am new to the area and I went to Patrick to have the oil changed in our 2011 GMC Terrain. The entire experience was phenomenal until I went to get in the car and saw the oily hand print on the chrome s More

by mwatts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Jeff Palm
Jun 06, 2012 -

Bob Johnson Buick GMC South responded

Thank you for the honest review. John Tarplee our Service Manager just left you a message to talk to you about the smudges. He is going to offer you a 'detail' for your entire vehicle to use at your convienence. Also, he will be speaking with the technition today to reiterate that all vehicles are to be checked before delivery. Although rare, we want to ensure you and everyone else that this is unacceptable. Other than the 'prints' I'm pleased to hear that your experience went very well. Thanks for letting us know and for your business. Enjoy Rochester, it's a great place to live! Mark Pennella VP

May 18, 2012

Mark was very helpful with the estimating and follow through on our vehicle. Rachel was very friendly and made the paperwork simple. The repairs were done very well and completed earlier than expected More

by dougnik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Spak, Rachel Van Bortle, Mark Spak
May 18, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for the great review. Mark and Rachel are both very good at ensuring our clients are very happy, and it sounds like they made that happen. This will get passed on to them along with the technicians and their managers. Thanks again! Mark Pennella VP

May 14, 2012

They always fix my car correctly the first time. They check the car over completely and give me reccomendations. They fit me in when I had an emergency situation, and completed the work on teh car that d More

by v946916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Various, John Tarplee, Jerry Kehoe, Jeff Dahlin, Steve Gordon, Mario Maimone, Jeff Palm
May 15, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for the kind review. I'm pleased to hear that we've taken real good care of you and your vehicle. Thank you for your business! Mark Pennella VP

May 13, 2012

I have had my GMC vehicles serviced at Patrick's for yhe past 20 years. When my wifes Honda Accord needed service we brought it to Patrick's as she seemed unpleased with the service she received at the Hond More

by JQuadd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Maimone, Mario Maimone
May 14, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for the 20 plus years of loyalty! It's a great testiment to bring your wifes Honda to our service center. Thanks again!!! Mark Pennella VP

April 23, 2012

Outstanding experience with the people and the quality of workmanship for the collision repairs done on my Avalanche. Even stayed open late (on a Friday no less) to complete my transaction and rental car ret More

by layr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark / Rachael , Mark Spak
Apr 23, 2012 -

Bob Johnson Buick GMC South responded

Thank you for the kind review. I'm glad Mark and Rachel took very good care of you, and most importantly.....you noticed. That really means so much more when our clients express that in testimonials and reviews. Thanks again! Mark Pennella VP

April 23, 2012

Patrick Collision Center provided friendly, courteous service from the onset. I'm very pleased with the auto body repair work in every aspect. The work was professionally accomlished; even down to the More

by north415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel VanBortle
Apr 23, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for the outstanding review! Rachel along with the Collision team are very focused on ensuring our clients are extremely happy. It appears as though we acomplished that. Thanks again. Mark Pennella VP

April 10, 2012

It has been a long time since I had bought an auto new or used from a dealer. When I went looking for a truck, I knew what I wanted, just wasn't sure if I was going to get new or used. Patrick was the first More

by oatie1158
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Palm, Jeff Palm
Apr 10, 2012 -

Bob Johnson Buick GMC South responded

Thank you for the review. I'm pleased to hear that we made the shopping experience simple and fast. Our service center is very well known with one of the highest ratings in the entire state of New York, so I'm not surprised that we remembered your name and took real good care of your needs. Thanks again and hope to see you soon. Mark Pennella VP

April 09, 2012

I discovered a foreign object in my passenger side rear tire on a trip to Buffalo on Saturday, March 31st. I was unable to find a place the next day (Sunday)who had a tire that I needed for my car. I cal More

by prowlins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sanza, Jr., John Tarplee, Jerry Kehoe
Apr 10, 2012 -

Bob Johnson Buick GMC South responded

Thank you so much for the great review. We try extremely hard to perform services quickly and correctly the first time, and it appears that we've accomplished that again for you. Thanks again for being our loyal client. Mark Pennella VP

April 06, 2012

My daughter bought her 2009 poniac G-5 at patricks. From the day she bought the car to present day, I have never been so impressed with the service dept. I have been there several times with my daughter for More

by tom becker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mario m., Mario Maimone
Apr 09, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for the great review along with the confidence that you have in us performing repairs on your daughter's vehicle. Mario Maimone is a great asset to our company and has received many outstanding reviews and letters since we hired him several years ago. We would certainly welcome you to experience all the new Buicks and GMC's along with servicing your vehicle as well. Hope to see you in the future! Thanks again. Mark Pennella VP

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