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Bob Johnson Buick GMC South - Service Center

Henrietta, NY

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199 Reviews

199 Reviews of Bob Johnson Buick GMC South - Service Center

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August 11, 2011

service work done deal with steve most of the time he is wondreful under stands your problem can:t asd for anyone better undrestanding ... been dealing with patrick for over 20 years More

by kww08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
steve gordon and mario maimone, Steve Gordon, Mario Maimone
Aug 17, 2011 -

Bob Johnson Buick GMC South responded

Thank you very much for over 20 years of business from you along with the great review! It's very much appreciated. Both Steve and Mario along with everyone else enjoys working with you! Thanks again. Mark Pennella VP

July 28, 2011

Recently had brakes replaced and some warranty work performed on my truck. I was given an excellent price, so good I didn't consider doing the job myself. The warranty work resulted in a minor issu More

by sem377
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario, Mario Maimone
Jul 28, 2011 -

Bob Johnson Buick GMC South responded

That was awesome and so much like Mario! All our employees are highly trained and I'm glad to keep hearing that it's working. Thanks again for your business and your continued support! Mark Pennella VP

July 28, 2011

The service department is always friendly and cordial. They great you at the car, seek to make you comfortable by checking on transportation to and from work while the car is in the shop, provide coffee a More

by jcmgsm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Mario the most...but all of them are great., Jeff Dahlin, Mario Maimone
Jul 28, 2011 -

Bob Johnson Buick GMC South responded

Thank you so much for your loyalty! It's really great to hear that you would pay a little more for the peace of mind and trust that you have developed from your experiences here. Thanks again and hope to see you in the near future for all your automotive needs. Mark Pennella VP

June 30, 2011

I purchased my G6 convertible from Patrick in 2006. They have done all the service on it since then and I've never had a problem. The work is done well and has always been ready at the time it was promised. More

by dragontattoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
several over the years, John Tarplee, Jerry Kehoe, Jeff Dahlin, Steve Gordon, Mario Maimone, Jeff Palm
Jun 30, 2011 -

Bob Johnson Buick GMC South responded

Thank you very much for the great review! It's nice to hear that we've done what we train our employees to do thruout the year. Your description of your experience is what we strive for. I'll pass this on to them. Thanks again. Mark Pennella VP

June 29, 2011

I have had nothing but great experience with doing business with Patrick Pontiac. I bought my VIBE new from them, and have serviced it right from the start. Its always fixed correctly, the service pr More

by v946916
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
not sure, John Tarplee, Jerry Kehoe, Tony Coleman, Jeff Dahlin, Steve Gordon, Mario Maimone, Jeff Palm
Jun 29, 2011 -

Bob Johnson Buick GMC South responded

Thank you very much for recognizing all the benifits we offer to our clients! Your review is what we train on a daily basis with our employees. I'm very proud of our staff and grateful for customers like you. Thanks again! Mark Pennella VP

June 27, 2011

I bought my Envoy a little over 2 1/2 years ago and have only taken it into Patrick for service thus far. Patrick does quality work and they always answer my questions. And I ask a lot of questions. I notic More

by sguild65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Maimore, Mario Maimone
Jun 27, 2011 -

Bob Johnson Buick GMC South responded

Thanks so much for your review. We love it that you ask a lot of questions. It actually helps keep us on top of the items that most of our clients may not know to ask which makes us even better. We train consistantly thruout the month and year so it's always great to hear that our efforts are helping. Thanks again!! Mark Pennella VP

June 23, 2011

Jeff Dahlin in service is the BEST!!!!!!!! He is always straight-up and tells us what needs to be done now and what can wait until next time. We use Patrick's service department because of him!!!! More

by dcheasty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dahlin, Jeff Dahlin
Jun 23, 2011 -

Bob Johnson Buick GMC South responded

Jeff has been with us for 20 years and has been an incredible asset to our company! It's great to hear that you are very happy with him and his style. We consistantly train this type of communication with all our employees and we love to hear our clients respond like you. Thank you for the review and we will pass it on to Jeff and for all to see. Thanks again! Mark Pennella VP

June 15, 2011

Patrick is a very friendly dealership. The service department is excellent and fast at getting your car in and out. The waiting room is clean and bright. We have been going to Mario for years. He is More

by 2cars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario, Mario Maimone
Jun 15, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the great review! Mario has been with us for several years and has an enormous amount of knowledge pertaining to automobiles. He compliments a very good and qualifed group of employees that truly desire to have clients that are extremely happy! Were very proud of Mario along with the others and appreciate your kind words. Thanks again! Mark Pennella VP

June 14, 2011

Work is done as quickly as possible. Waiting area is clean.If you are waiting, someone lets you know how much longer it will be. More

by bonnieconley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario, Mario Maimone
Jun 14, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the nice review. It's always great to hear that our customers are happy and being treated in a professional manner. Mark Pennella VP

June 09, 2011

I have gone out of my way for the suburb service I receive from Patrick's , Sales team and service is great. It's a one stop shop, and the quality of the work is 100 percent, I have never had to repea More

by dickmastro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario, Steve, Jim, Todd, Shannon, Steve Gordon, Mario Maimone
Jun 09, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the great review! It's very inspiring to hear that our ongoing training efforts are paying off. Also, thanks for coming to our Care Care Seminar last night and hopefully you picked up some ideas that will help during your ownership of the vehicle. I'll pass this review to the employees you mentioned. Thanks again! Mark Pennella VP