Bob Johnson Chevrolet West

Customer Service Cindy is the reason I come back....She is the best customer service person you have. I've had a couple bad phone conversations with other people in yo Cindy is the reason I come back....She is the best customer service person you have. I've had a couple bad phone conversations with other people in your organization and I always call back and talk with Cindy. More

This is this best experience we have had with a dealership! We were very impressed with the overall kindness, of all your Staff. We are very pleased with our car, it is just beautiful. Thank you We were very impressed with the overall kindness, of all your Staff. We are very pleased with our car, it is just beautiful. Thank you More

Not Satisfied I paid $600 for them to fix what ever was wrong to make my check engine light go off and to this day its still on. I paid $600 for them to fix what ever was wrong to make my check engine light go off and to this day its still on. More

Expensive but awesome Before you get the wrong idea, I had a lot of work done. The truck had 96000 miles and was still on the original brakes. It needed a full brake job an Before you get the wrong idea, I had a lot of work done. The truck had 96000 miles and was still on the original brakes. It needed a full brake job and I wanted original GM parts. Also did the overdue transmission service, alignment and an oil change. Now it drives like a new truck again. Shuttle service and they called when it was done. More

Fast turn around Cindy is fantastic. I called at 3:00 with brake problems and she booked an appt for that night based on my schedule. I got there at 8:30 and it wa Cindy is fantastic. I called at 3:00 with brake problems and she booked an appt for that night based on my schedule. I got there at 8:30 and it was diagnosed by Steve and repaired and I was home before 10:00. I can not say enough good things about both of them. They are truly the reason I continue to come for my service. I hope they are appreciated as I would hate to loss either one of them. More

Steve goes above & beyond Steve Hanning goes above & beyond for his customers. When it looks like the deal may not go through Steve finds a way to make it happen. Steve Hanning goes above & beyond for his customers. When it looks like the deal may not go through Steve finds a way to make it happen. More

Tires NOT rotated-Again! Went in for an oil change and tire rotation! Tires were never rotated and this is the 3rd time it has happened!! I was taken care of after, but still Went in for an oil change and tire rotation! Tires were never rotated and this is the 3rd time it has happened!! I was taken care of after, but still I paid for a service that was NOT done initially!! More

Used truck Nice truck although they delivered it me me without fixing the things they said they would. I did the repairs my self and the reimbursed me for the re Nice truck although they delivered it me me without fixing the things they said they would. I did the repairs my self and the reimbursed me for the repairs More

Prompt and complete service. Great prompt service. I was admitted on time, and met by Kevin Berg who was very courteous and did not push when I declined to have recommended servic Great prompt service. I was admitted on time, and met by Kevin Berg who was very courteous and did not push when I declined to have recommended service at that time. More

needed minor work My 2011 Silveradoo needed the NYS inspection and the tires rotated to keep the Tires for life policy, purchase from Doan Chevrolet before they changed My 2011 Silveradoo needed the NYS inspection and the tires rotated to keep the Tires for life policy, purchase from Doan Chevrolet before they changed to websmart Chevrolet.The service dept is open late at night and was able to get me right in.Thanks More