Bob Johnson Chevrolet West

CINDY LADD CONTINUES TO BE AWESOME!!!!!!!! I can not say enough good things about Cindy. Even when its bad news about one of the 3 vehicles I bring to Websmart for service she always makes th I can not say enough good things about Cindy. Even when its bad news about one of the 3 vehicles I bring to Websmart for service she always makes the experience understandable and enjoyable. She is a people person and I love that when I drive up into the bay and see her smiling face. She has so much knowledge about my specific vehicle when she calls or comes to find me because I am waiting for it, that I completely understand what is wrong and my options. She takes the time to see how I am and I know she is my voice if the mechanic has a question or concern. She is a true ASSET to your company. I really wish she could be cloned!!! Note the 4 star rating on pricing is just due to the higher mechanic fee due to their skills. I would not trade their skills!! More

My service experience was completely satisfactory. Jon Yaniro, the Service Representative was friendly, courteous, knowledgeable and helpful. The necessary service was completed in the time that I was Jon Yaniro, the Service Representative was friendly, courteous, knowledgeable and helpful. The necessary service was completed in the time that I was told that it would be. The customer service waiting area was very comfortable and spacious. More

Quick and painless My needs were met. Staff was friendly, and helpful. My visit for serving three things was quick, and done under an hour. Waiting area was comfortable My needs were met. Staff was friendly, and helpful. My visit for serving three things was quick, and done under an hour. Waiting area was comfortable as well. More

Excellent dealer, dealership, and service!! I was in the market for my first brand new car and DW made it so easy and helped me choose the very best vehicle! Will recommend them to Everyone!! Th I was in the market for my first brand new car and DW made it so easy and helped me choose the very best vehicle! Will recommend them to Everyone!! Thank you so much More

Warranty paint work Upon picking up my new equinox from the dealer I noticed a couple of flaws in the paint. The dealer made arrangements for a loaner car and promptly to Upon picking up my new equinox from the dealer I noticed a couple of flaws in the paint. The dealer made arrangements for a loaner car and promptly took care of the issue. More

Very convenient hours & comfortable waiting area I only had to get an inspection but I am pressed for time during the week. So it was great to get this done after 7:30 PM on a weekday. The waiting I only had to get an inspection but I am pressed for time during the week. So it was great to get this done after 7:30 PM on a weekday. The waiting area is comfortable complete with TVs and free wifi. Time passes almost too quickly because the repairs were complete before I really got settled in! More

great service kevin did a great job made sure my truck was in and out sooner than expected. highly recommend this service department to anyone , everyone was friend kevin did a great job made sure my truck was in and out sooner than expected. highly recommend this service department to anyone , everyone was friendly as always More

They did a good job on my inspection. They were accommodating and the waiting room was nice. They were also understanding when I expressed my opinion that I didn't need on my inspection. They were accommodating and the waiting room was nice. They were also understanding when I expressed my opinion that I didn't need something that they suggested. More

Never had this many issues and websmart ignores me I purchased a CPO Malibu from in November of 2018. I had no issues with the purchase. Since then the car has been in for warranty claims twice and s I purchased a CPO Malibu from in November of 2018. I had no issues with the purchase. Since then the car has been in for warranty claims twice and still has issues. I recently noticed body rust forming near the rear tail light. A collision shop said it was not a manufacturing defect but was due to an accident from the previous owner. How does a lease return CPO vehicle have so many issues. I attempted to contact websmart multiple times and was ignored every time. This will be my first and last vehicle from this dealership. More

always come to this service center i purchased a used car from a private party...websart service made it perfect...the night time service crew is the best. thank you cindy, donna, an i purchased a used car from a private party...websart service made it perfect...the night time service crew is the best. thank you cindy, donna, and lee More