
Bob Johnson Chevrolet West
Spencerport, NY

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162 Reviews of Bob Johnson Chevrolet West
Steve Hanning is new to the car business but he was great to do business with - We live about 2 hours away and he was the reason we made the purchase - It came down is new to the car business but he was great to do business with - We live about 2 hours away and he was the reason we made the purchase - It came down to three different Suburban's and because Steve constantly responded in a timely fashion we felt comfortable doing business with Websmart and will contact him when we need another vehicle More
Family friendly service I came in for an inspection appointment with my 3 year old son. Cindy the Service Manager was amazing! She quickly took care of our intake so that we I came in for an inspection appointment with my 3 year old son. Cindy the Service Manager was amazing! She quickly took care of our intake so that we we're not waiting inside the garage. The waiting room is clean, with plenty of tables and chairs and a small play room. We we're in and out quickly! Cindy is always amazing but this time was even better. She really made sure that I was in and out quickly since I was waiting this time with my son. More
Repair Work Always a pleasure working with Cindy Ladd. Her customer service and personality are outstanding...main reason why I schedule my repairs there...she i Always a pleasure working with Cindy Ladd. Her customer service and personality are outstanding...main reason why I schedule my repairs there...she is always friendly and honest with what needs to get repaired. More
oil change did not have to wait long for the service to be done in and out in less than 1 hour and the coffee was allways hot did not have to wait long for the service to be done in and out in less than 1 hour and the coffee was allways hot More
I had questions. The dealer had answers. I had questions about why my replacement tires were so expensive and the service and parts departments worked together to get me product information s I had questions about why my replacement tires were so expensive and the service and parts departments worked together to get me product information sheets detailing the specifications of the performance tire we installed versus the bargain tire available in the same size to help me understand the price difference. I felt I needed this detail to be an informed consumer and understand why the expensive tires were worth the extra price. More
Waited over two hours for a scheduled oil change , after waiting around and seeing no one working on my vehicle, I inquired with service as to what was taking so long. Apparently the technician never , after waiting around and seeing no one working on my vehicle, I inquired with service as to what was taking so long. Apparently the technician never received the service manager’s note that I didn’t want any additional service, and I sat there for 2 hours and 30 minutes for a job that was done within the first 20 minutes of my arrival. They also wouldn’t honor coupons I received for service from my original chevy dealer. It will be cheaper and faster for me to do it myself next time. More
NYS Inspection The service staff are very courteous, and friendly. Willing to assist you with all of your needs and also able to recommend other items that you may n The service staff are very courteous, and friendly. Willing to assist you with all of your needs and also able to recommend other items that you may need at you time of inspection. More
Great service I always deal with Larry when I go in for service. He is always nice and helpful. Nice people. Prices are fair and they always get me done in a timel I always deal with Larry when I go in for service. He is always nice and helpful. Nice people. Prices are fair and they always get me done in a timely manner More
Helped me get out of a bad truck They helped me get out of a bad lease and into a nice Silverado at a reasonable payment. They were very educated on the vehicles as well as helped me They helped me get out of a bad lease and into a nice Silverado at a reasonable payment. They were very educated on the vehicles as well as helped me setup my phone in the truck More
Easy to deal with very personable Very personable, easy to deal with, had my car ready and went over everything in and outside of the car. Dealership clean and had cars that could be t Very personable, easy to deal with, had my car ready and went over everything in and outside of the car. Dealership clean and had cars that could be test driven. Many dealerships did not let me test drive More