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Bob Johnson Chevrolet West - Service Center

Spencerport, NY

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80 Reviews

80 Reviews of Bob Johnson Chevrolet West - Service Center

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June 15, 2019

Prompt and complete service. Great prompt service. I was admitted on time, and met by Kevin Berg who was very courteous and did not push when I declined to have recommended servic More

by dennis.dupree71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Berg
June 14, 2019

needed minor work My 2011 Silveradoo needed the NYS inspection and the tires rotated to keep the Tires for life policy, purchase from Doan Chevrolet before they changed More

by mw3450011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mrs.Ladd
June 04, 2019

Found more than what was asked I took my car in for an inspection, and the service technician was able to find a very serious problem with the wheel hub bearings. We were able to wo More

by ShaneImpala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
none of the above
May 28, 2019

Never answers the phone Tried calling to get my daughter's car in for scheduled maintenance - never answer the phone - Had to actually drive my truck to the dealer to sched More

by jflemin4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
May 21, 2019

Great service Oil change, inspection, tire rotation and alignment all done quickly and well explained before service done. Everyone very friendly and helpful. Servi More

by barreas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy
May 16, 2019

Fastest oil change and tire rotation Everything operated like clock work from sign in to completion of my needed services. Everyone that I encountered and very professional and polite W More

by DBROWN2C24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
orgot service advisors name
May 16, 2019

CINDY LADD CONTINUES TO BE AWESOME!!!!!!!! I can not say enough good things about Cindy. Even when its bad news about one of the 3 vehicles I bring to Websmart for service she always makes th More

by kim.hyback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Ladd, Stephen Hanning
May 15, 2019

My service experience was completely satisfactory. Jon Yaniro, the Service Representative was friendly, courteous, knowledgeable and helpful. The necessary service was completed in the time that I was More

by brucerychwalski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Yaniro
May 14, 2019

Quick and painless My needs were met. Staff was friendly, and helpful. My visit for serving three things was quick, and done under an hour. Waiting area was comfortable More

by mikeking615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Ladd
May 10, 2019

Warranty paint work Upon picking up my new equinox from the dealer I noticed a couple of flaws in the paint. The dealer made arrangements for a loaner car and promptly to More

by 29stanford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Berg, Travis Gillespie
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