
Bob Johnson Chevrolet
Rochester, NY
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2,880 Reviews of Bob Johnson Chevrolet
Bob Johnson The experience here was great. Everyone was very helpful and courteous. They all made me feel comfortable and made sure I was satisfied at all times. The experience here was great. Everyone was very helpful and courteous. They all made me feel comfortable and made sure I was satisfied at all times. More
Top Notch Service! I went to see Anne at the recommendation of a friend who has done repeated business with her. Anne did not disappoint, she knows her craft very well. I went to see Anne at the recommendation of a friend who has done repeated business with her. Anne did not disappoint, she knows her craft very well. So knowledgeable, friendly and incredibly accommodating at every aspect of the sale. There was an unexpected issue with my trade-in, and Anne went far beyond my expectations to help me work through it. She truly cares about her customers, always put my needs and concerns first. The transaction was effortless. I have already recommended her to a few friends who will be looking to buy soon., and will most definitely do business with her again. I am a techy-nerd to the core, and Tim was an absolute joy to work with. He explained and demonstrated my vehicle's features in detail, from one end to the other. Helped me to sync my phone, and also assisted with Onstar initiation. Tim took his time, made sure I understood each feature, and even showed me several ways to access and use some of the features. It was a lot of fun learning about the technology in my vehicle. He was great! The only downside to this experience was that the interior of my new vehicle was filthy when I took delivery. There were smudge marks on the rear view mirror and interior door panels. After I got home I found what appeared to be greasy fingerprints on the headliner above the driver seat. There was a coating of dust over the dash and visible particles throughout the entire interior, The outside was washed but the inside had been ignored. I reported this to Anne after I took the car home, and took it upon myself to clean and detail the interior. Despite the hiccup with the interior, I am very pleased with the level of service during this sale and look forward to doing continued business with Bob Johnson Chevrolet. More
too Long of a wait Very hard to get an appointment and the only way to get service earlier than 1 1/2weeks is to go and wait. Had to leave my car for 4 hours to get an Very hard to get an appointment and the only way to get service earlier than 1 1/2weeks is to go and wait. Had to leave my car for 4 hours to get an oil change and tire rotation. More
Best Chevy Dealership My wife and I are very pleased with our experiences at Bob Johnson Chevy. Our sales person Sam Cubbiotti by far the best car salesman we have ever had My wife and I are very pleased with our experiences at Bob Johnson Chevy. Our sales person Sam Cubbiotti by far the best car salesman we have ever had to deal with. He is friendly, courteous and knowledgeable. He listens to the customer, assesses their needs and makes a recommendation on the right car for you. He is far from being a pushy salesman; he is quite the opposite. There is never any need to negotiate the price; he knows what you want to pay and knows what his manager will OK and gives you a fair price. On all three cars, we have bought from him he has given an acceptable the first time; no need to negotiate a better price. We have also used your service department and have always been pleased with how we were treated and satisfied with the work done on our car. A shout out to Will, Sam(finance), and Joe who also assisted us in our purchase. They also were very friendly, courteous and knowledgeable. More
Buying Experience Amazing experience...exactly what you expect from a dealership when purchasing and picking your a new vehicle. Exactly the reason why i am a returning Amazing experience...exactly what you expect from a dealership when purchasing and picking your a new vehicle. Exactly the reason why i am a returning customer. THANK YOU! More
Phone wouldn't connect Corey Sherwood and Tim Ferris took the time to try and fix my problem. Though it could not be fixed they found a way around it to find another way t Corey Sherwood and Tim Ferris took the time to try and fix my problem. Though it could not be fixed they found a way around it to find another way to connect my phone. They would not let me leave until I was completely satisfied.. They are absolutely an asset to Bob Johnson and the dealership is very fortunate to have them. They both were very patient and courteous. More
Lease Everyone is friendly professional and very knowledgeable! Always love the service we always get here ! Willie is our always to go guy ! Thanks again B Everyone is friendly professional and very knowledgeable! Always love the service we always get here ! Willie is our always to go guy ! Thanks again Bob Johnson More
Service Dropped my vehicle off a week and 1/2 ago. Still waiting to get it back. They were waiting for parts. It’s understandable though. I am in a loaner veh Dropped my vehicle off a week and 1/2 ago. Still waiting to get it back. They were waiting for parts. It’s understandable though. I am in a loaner vehicle. More
Easy, painless, informative Very friendly, knowledgeable, quick and efficient. Love my new car and how hassle free it was to purchase! Thank you Bob Johnson Chevrolet, will defin Very friendly, knowledgeable, quick and efficient. Love my new car and how hassle free it was to purchase! Thank you Bob Johnson Chevrolet, will definitely recommend! More
Extremely satisfied The team at this location has given me amazing customer service. They worked with me very hard to get me into my dream car! Thank you everyone and esp The team at this location has given me amazing customer service. They worked with me very hard to get me into my dream car! Thank you everyone and especially my salesman Anthony Suttera. More