Bob Johnson Chevrolet - Service Center

In case you do not want to read a novel, the bottom line is their communication and organization is subpar at best and that will make even the most simple service requests difficult. But here is the full ac is their communication and organization is subpar at best and that will make even the most simple service requests difficult. But here is the full account: In March 2025, our car was serviced at Bob Johnson. On this day we took care of a recall, got inspected, and lastly a battery replacement. I dropped off the car for my wife and let the service advisor know I was waiting, he noted it on the account. Well during the inspection something failed and he still decided to call my wife instead of finding me in the waiting room. Communication error at the least. We allowed Bob Johnson to do the fix and after a 6 hour wait I was finally done with what was supposed to be a 2 hour appointment. In May 2025, we brought our car to a local mechanic to get the engine temp sensor replaced. Upon this visit the shop checked the batter and their Interstate test came back with the code "Replace Battery" and I let them know that we just got a new one in March. They recommended I go back to the original dealer to get it swapped out via the warranty. In June 2025, we brought the care back to Bob Johnson to get the battery swapped and they needed to run their own test on the battery and that would take 2 hours to charge and test the battery. The battery came back good on their test and therefore they were not willing to swap out the battery. The service advisor mentioned after I expressed concern about this battery that because we have done this once we likely won't have to do the battery test should it happen again. In July 2025, after the car sat for 3-4 days during vacation, the car was completely dead and I couldn't even get the key out because of a safety feature of a dead battery of the car. We got the car jumped and made an appointment with Bob Johnson. Upon arriving at the appointment I gave the service advisor my number and asked they contact me as I have a little more flexibility in my day. This was a drop off appointment and I took the shuttle back home. The shuttle was the best part of my experience. And around 4pm that day the shop calls and leaves a voicemail for my wife. Their voicemail said the battery was fine and they were keeping the vehicle overnight She tried to call back within 5 minutes and left a voicemail. It was after 330 the next day we called and left another voicemail as the first one was not returned. We also tried calling the service department to get any assistance we could. Finally they called back around 4pm and let us know we could pick up the car and there is nothing wrong with the battery. They even surmised that we could have left a light on and that is why the car was dead. We were also told they close by 6, so that left us little time to plan. We arrived around 5:30pm and I asked to speak to a manager because at this point I have spent close to 10 hours of my time with this issue and the horrible communication and organization I received there. Clay took me into the office and we discussed the specifics of the case. At one point he said they would not leave us high and dry and offered us additional options for testing. I asked why wasn't this offered over the phone and why do I have to keep coming here and wasting my time. I also informed them they are not to touch anything else with the vehicle. Upon leaving, I asked Clay if he was the manager and he stumbled over his words as he is a manager but he stopped short of saying he was a service manager. So I am not entirely sure who I was speaking to. We will not go back to Bob Johnson for service and honestly I regret doing anything outside of the recall work there. I am not an expert so I am not saying it is the battery, but if it is we are out $300. And if it isn't they never offered options when they had the vehicle. Lesson learned not to use dealerships for services. If you are looking for a shop that is helpful, honest, communicates, and organized, please do not bring your car here for service. More

Stay clear of this place when it comes to services. Don't take my word for it, do your own research and look up reviews for yourself regarding services. Nothing worse than buying a new car and then rea Don't take my word for it, do your own research and look up reviews for yourself regarding services. Nothing worse than buying a new car and then realizing the service is awful. Was a great place before it was bought out...do yourself a favor and go down the road to Van Bortel. My daughter bought her car from there and no the quantity isn't as good BUT who care about quantity when you need your car fixed correctly. More

I have had a dealer loaner for two weeks now. Bob Johnson not only has not figured out the issue on the vehicle but has sent it to another dealership to diagnose. I have full factory new car wa Bob Johnson not only has not figured out the issue on the vehicle but has sent it to another dealership to diagnose. I have full factory new car warranty until January. I have been in touch with Mike Sofia, who has been extremely helpful, but my issue is I am getting nowhere near tthe gas mileage I was told I would when I bought it. He told me a story about a customer who traded in a car and lost money because gas prices rose and had buyers remorse. I then reached out to try and contact the owner, John Love, and his second in command, Rob Scott. I was told John was out and the woman took my summary of issues and said that Rob would call me back and he was the best. Hours later no call. I called back and went to his voicemai. I don't care about the cost of gas but it is not related as I am spending gas on a vehicle that doesn't perform as it should. I emphasized all I want is the car I paid for and I don't even know if I can get that. The only reason I am rating this dealership is I was told this is where the main offices and the people I need to reach are located. More

Stay away. .3 times to fix the same problem, I have a GM extended warranty. Cost me $600 dollars to replace a thermostat and now they won't release my car until .3 times to fix the same problem, I have a GM extended warranty. Cost me $600 dollars to replace a thermostat and now they won't release my car until they receive payment from warrentee company.. Bottom line..$ 1700.00 to replace a thermostat..$600 out of pocket.. They are thrives. More

They say they will keep my car in service for 1 month or more, but they do not give a loaner. more, but they do not give a loaner. More

Been calling service dept. for 3 days no answer. Finally left message and no call back. They had no problem selling me a truck but then horrible customer service. Never go back for 3 days no answer. Finally left message and no call back. They had no problem selling me a truck but then horrible customer service. Never go back again. More

AVOID AVOID AVOID!!!Please add “0” rating! This dealership is so overgrown that the right hand has no clue what the left hand is doing. They jerked me around until my warranty was up! At which ti dealership is so overgrown that the right hand has no clue what the left hand is doing. They jerked me around until my warranty was up! At which time they gleefully told me to go “F” myself. I bought a brand new 2018 Silverado ($47,000) from these clowns. Between the faulty installs of their expensive GM parts, to the bizarre “service” department run arounds, I wouldn’t recommend them to my worse enemy! More

I dropped my car off to be diagnosed and I dealt with Andrew bisig my car was there for about 5 days and I was told that he did a diagnostic on the car and that it needed several things done when my fian Andrew bisig my car was there for about 5 days and I was told that he did a diagnostic on the car and that it needed several things done when my fiance went to pick the car up he was told that they could not give him a printed diagnostic on the car and that they couldn't tell us what was wrong with it when Andrew verbally told me what was wrong with the car they then tried to charge us $350 for a diagnostic that they couldn't prove they did once my fiance got agitated and you know a little loud the manager then came out and told him they can't give us a diagnostic because they have to attach a part number to it and the part for my car doesn't exist anymore cuz it's nowhere in the country they can't find it. Several days later my cousin and I took her car to the same Chevy dealership we're the same things that were wrong with my car was wrong with her car she got with someone other than Andrew I believe his name was Chris when she got her car back she got a printed diagnostic of what was wrong with the car so I asked her the person that she dealt with chevy gives printed Diagnostics? He said absolutely and then handed her her printed diagnostic. So what was Andrew's problem with giving me my printed diagnostic because the same parts that I needed on my car my cousin needed on hers and she has a printed diagnostic. Needless to say this Chevy is not a great Chevy their sales team may have great rating but their service is lacking I would not recommend this place at all to anyone. More

Service appointment took much too long. I dropped off my 2015 Silverado at 9 a.m. on 11/11. I did not pick it up until 5:30 p.m. 11/13. I was told several times that the work would be done I dropped off my 2015 Silverado at 9 a.m. on 11/11. I did not pick it up until 5:30 p.m. 11/13. I was told several times that the work would be done, and that I would be contacted via telephone. This did not happen; I had to keep calling to talk to anyone. I was told it would be done 11/12- it wasn't; I was then told it would be done by noon on 11/13- it wasn't. I then talked to service manager "Mike", who checked with service techs. He told me it would be done by 5 p.m. 11/13; I had to wait for it to be finished. This was totally unacceptable, knowing that vehicles that came in after mine were being serviced ahead of mine. I was without a vehicle for 3 days........RF More

Accommodating The staff was pleasant and courteous. The waiting area was comfortable. The staff went out of their way to expedite things to get me out as I was supp The staff was pleasant and courteous. The waiting area was comfortable. The staff went out of their way to expedite things to get me out as I was supposed to be going out of town and had to leave. More