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Bob Johnson Chevrolet - Service Center
Rochester, NY
1,050 Reviews
1,050 Reviews of Bob Johnson Chevrolet - Service Center
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March 22, 2018
oil change and rotation very courteous service people and very accurate time frame given for my vehicle, also let me know the recommended service that needs to be done very courteous service people and very accurate time frame given for my vehicle, also let me know the recommended service that needs to be done More
by VJM4
Verified CustomerEmployees Worked With
Jamalle Cade, Paul Palmgreen
March 21, 2018
Went to dealership for an oil change. Went in for an oil change and tire rotation. Steve Kerr was my service associate, he was very courteous and knowledgeable. The service was completed q Went in for an oil change and tire rotation. Steve Kerr was my service associate, he was very courteous and knowledgeable. The service was completed quickly. More
by DADIETZ26
Employees Worked With
Steve Kerr
March 20, 2018
Last minute NYS Inspection Went to dealership for my NYS inspection on last day of February. No appointment. Taken in immediately upon arrival at the service area. On my way hom Went to dealership for my NYS inspection on last day of February. No appointment. Taken in immediately upon arrival at the service area. On my way home in less than an hour. Have always had quick and courteous service even without an appointment. Thank you all. More
by MDANIELS004
Employees Worked With
Kevin Doughterty - Tech, John Lanzatella, Christopher Sherlock
March 20, 2018
I'm a young girl and I feel that they try to take advantage. In the past I had good experiences until recently. I have had a crack thermostat housing unit replaced and another time recently I had a water pump re In the past I had good experiences until recently. I have had a crack thermostat housing unit replaced and another time recently I had a water pump repalced. Both of these parts were covered under warranty. They did not look into them being covered under warranty until I asked and the second time insisted. Two different service associates tried to get me to pay $150 for fluids.... They needed to replace these fluids when changing the parts each time. I refused to pay both times and yet my fluids we're still replaced. The 2 ND time I came in was for the thermostat housing unit and the service associate tried to tell me I needed brake pads and rotors right then and if I didn't get them within a week it would be dangerous. I got 2 other mechanics to look at my brakes and both said I had half my brake pad life left. None of them knew each other. I'm sick of walking in there n having to have my guard up because I feel that I will be taken advantage of. Everyone, think really hard and get a second opinion before just saying yes for them to fix something that's "broken" More
by STEPHANIE.KRYGIER
Employees Worked With
Dan Helmbold, Rocco Pellegrino
March 19, 2018
Knowledgeable Easy to make appointments. Always been taken care off.I will return again for service or trade my car in for new truck in the future. Easy to make appointments. Always been taken care off.I will return again for service or trade my car in for new truck in the future. More
by SLIOY041262
Employees Worked With
Joeseph Grimshaw, Dan Helmbold
March 19, 2018
Side detection faults-repaired. I came in for a side detection fault code and thought I had selected "wait for it" on the scheduler. It turned out that I selected "drop off". The S I came in for a side detection fault code and thought I had selected "wait for it" on the scheduler. It turned out that I selected "drop off". The Service Consultant Daniel Helmbold still was able to get my car in and repaired in a timely fashion, good job. Thx. More
by GSKY2
Employees Worked With
Dan Helmbold
March 19, 2018
excellent service the service team was fast and efficient, even though it was extremely busy. I will always recommend the service and sales team at Bob Johnson. the service team was fast and efficient, even though it was extremely busy. I will always recommend the service and sales team at Bob Johnson. More
by JFAGGIANO3627
Employees Worked With
Jamal Cade
March 19, 2018
Great Service I made the appointment the day before online. I showed up near the end of the day. They took me in, serviced the truck and had me out very quickly. I made the appointment the day before online. I showed up near the end of the day. They took me in, serviced the truck and had me out very quickly. I was able to work in their waiting area. What more could I ask for? More
by davgsmith1
Employees Worked With
Mark Jenkins
March 19, 2018
Professional, friendly GOOD LISTENER Mark Jenkins is a terrific service advisor. He's very professional and knowledgeable. More importantly he's a very good listener. Bob Johnson is an ex Mark Jenkins is a terrific service advisor. He's very professional and knowledgeable. More importantly he's a very good listener. Bob Johnson is an excellent dealership with outstanding employees. Mark took great care of me. I felt like he was very concerned about my vehicle and my time schedule.. More
by BILL
Employees Worked With
Mark Jenkins
March 19, 2018
Too many reviews This is the 4th or 5th review I have received. Although I am pleased with the dealership, I am getting annoyed at the amount of the same review I been This is the 4th or 5th review I have received. Although I am pleased with the dealership, I am getting annoyed at the amount of the same review I been receiving. If these review request don't stop, my next step will be to see the dealer. More
by JIZEKE
Employees Worked With
John Lanzatella
