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Bob Johnson Chevrolet - Service Center

Rochester, NY

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1,050 Reviews

1,050 Reviews of Bob Johnson Chevrolet - Service Center

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March 22, 2018

oil change and rotation very courteous service people and very accurate time frame given for my vehicle, also let me know the recommended service that needs to be done More

by VJM4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamalle Cade, Paul Palmgreen
March 21, 2018

Went to dealership for an oil change. Went in for an oil change and tire rotation. Steve Kerr was my service associate, he was very courteous and knowledgeable. The service was completed q More

by DADIETZ26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kerr
March 20, 2018

Last minute NYS Inspection Went to dealership for my NYS inspection on last day of February. No appointment. Taken in immediately upon arrival at the service area. On my way hom More

by MDANIELS004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Doughterty - Tech, John Lanzatella, Christopher Sherlock
March 20, 2018

I'm a young girl and I feel that they try to take advantage. In the past I had good experiences until recently. I have had a crack thermostat housing unit replaced and another time recently I had a water pump re More

by STEPHANIE.KRYGIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Helmbold, Rocco Pellegrino
Mar 21, 2018 -

Bob Johnson Chevrolet responded

Hi Stephanie, I'm so sorry to read this review and hate that you feel that way as we would never want any of our customers to have their guards up! Thank you for bringing this to our attention so we can address it. Please give Chris Codd, our service manager, a call so he can talk to you and trust us that next time this will not be the case.

March 19, 2018

Knowledgeable Easy to make appointments. Always been taken care off.I will return again for service or trade my car in for new truck in the future. More

by SLIOY041262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joeseph Grimshaw, Dan Helmbold
March 19, 2018

Side detection faults-repaired. I came in for a side detection fault code and thought I had selected "wait for it" on the scheduler. It turned out that I selected "drop off". The S More

by GSKY2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Helmbold
March 19, 2018

excellent service the service team was fast and efficient, even though it was extremely busy. I will always recommend the service and sales team at Bob Johnson. More

by JFAGGIANO3627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Cade
March 19, 2018

Great Service I made the appointment the day before online. I showed up near the end of the day. They took me in, serviced the truck and had me out very quickly. More

by davgsmith1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Jenkins
March 19, 2018

Professional, friendly GOOD LISTENER Mark Jenkins is a terrific service advisor. He's very professional and knowledgeable. More importantly he's a very good listener. Bob Johnson is an ex More

by BILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Jenkins
March 19, 2018

Too many reviews This is the 4th or 5th review I have received. Although I am pleased with the dealership, I am getting annoyed at the amount of the same review I been More

by JIZEKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lanzatella
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