Bob Johnson Chevrolet - Service Center
Rochester, NY

1,051 Reviews of Bob Johnson Chevrolet - Service Center
Great communication Very professional dealership. Always kept me informed regarding the status of my vehicle. Dan was Great! They even offered me a rental vehicle at no Very professional dealership. Always kept me informed regarding the status of my vehicle. Dan was Great! They even offered me a rental vehicle at no charge until my truck was complete. More
Another great visit. I dropped my truck off at 8am for and oil change and rotation. I told Chris "no hurry I'll be back around 2pm. He made sure everything I needed done w I dropped my truck off at 8am for and oil change and rotation. I told Chris "no hurry I'll be back around 2pm. He made sure everything I needed done was documented. Made sure he had my correct contact number and made sure I didn't need transportation. At 9:30 he called to say I was all set and I could pick it up anytime. Picking up was a breeze. Chris had my paperwork and keys. He reviewed the work that was done and that everything looked great. As always, the cashier was fast and courteous and made sure to ask for my awards card (I had forgot). I can't say enough good things about Bob Johnson Chevy. They consistently exceed my expectations. I expect to be a customer for a long time! More
2018 Chevy Traverse Sam the salesman was very helpful with assisting my needs on my new Traverse. He was always just a text message/call away from any questions I had. Th Sam the salesman was very helpful with assisting my needs on my new Traverse. He was always just a text message/call away from any questions I had. The N.E.R.D. trainer was great in getting me set up with Onstar & showing me all the settings in my new vehicle. I have already recommended 2 family members to Bob Johnson. More
Bob Johnsons service My service appointment was top notch!! From the moment I walked in I was greeted and taken care of professionally!! All of the staff made sure I was c My service appointment was top notch!! From the moment I walked in I was greeted and taken care of professionally!! All of the staff made sure I was comfortable and checked on me to see if I needed anything!!! Could not ask for more!! Thanks again!! Job well done!! More
Long waits for poor service These guys get overloaded with customers, I’m sure for basic quick lube work they’re fine, but anything extensive that you need an experienced mechani These guys get overloaded with customers, I’m sure for basic quick lube work they’re fine, but anything extensive that you need an experienced mechanic on could take weeks. I needed an aftermarket part removed in a vehicle they sold me and didn’t disclose that was in there (cold air intake). It took them a week to get the parts and 3 days for the work. After that I had to go back again due to air leaking by the injectors now. That took another two weeks. They had the truck in their shop longer than I owned it. I ended up getting rid of the truck since I wasn’t able to ever drive it as bob Johnson could never fix the issue 100%. More
Real Customer Service The service department was ready for me at the time they scheduled my vehicle. Service was punctual, quality was excellent and service manager is al The service department was ready for me at the time they scheduled my vehicle. Service was punctual, quality was excellent and service manager is always pleasant. More
Bob johnson Always do a great job, from sales to service never have any problems. Anthony sutera gives my wife and I the service and price we can't find elsewhere Always do a great job, from sales to service never have any problems. Anthony sutera gives my wife and I the service and price we can't find elsewhere. More
had indication of problem. made appt and problem solved. I called for apt when dash lights indicated a problem. The problem has been corrected. Will return for routine service soon. Andrew was very he I called for apt when dash lights indicated a problem. The problem has been corrected. Will return for routine service soon. Andrew was very helpful. More
Laura Tallents is a pleasure to work with and so is the Bob Thank you for the wonderful service and Great and helping cashiers and Laura Tallents is the Best!! Everyone at Bob Johnson’s is a pleasure to deal wi Thank you for the wonderful service and Great and helping cashiers and Laura Tallents is the Best!! Everyone at Bob Johnson’s is a pleasure to deal with! Thank you for everything More
Outstanding Customer Service We have had our 2013 Equinox for 5 years now and just love it. When we need to take it to Bob Johnson Chevy for service, we are always welcomed when w We have had our 2013 Equinox for 5 years now and just love it. When we need to take it to Bob Johnson Chevy for service, we are always welcomed when we arrive and never have had a bad experience in the 5 years we have owned our vehicle. The staff in the service dept. are truly customer focused and very professional. We have also had the wonderful opportunity of visiting with the Service Manager, Christopher Codd, he has been exceptionally helpful to us and it shows that he takes an interest in his staff as well. The service personal are always pleasant to work with and it appears that they love what they do and are so happy to be employed with Bob Johnson. I am sure all of this is due to the exceptional leadership capabilities of Mr. Codd and the caring attitude that he displays to his employees. More