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Bob Johnson Chevrolet - Service Center

Rochester, NY

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1,051 Reviews

1,051 Reviews of Bob Johnson Chevrolet - Service Center

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March 14, 2018

Great communication Very professional dealership. Always kept me informed regarding the status of my vehicle. Dan was Great! They even offered me a rental vehicle at no More

by AJSINOPOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Helmbold
March 14, 2018

Another great visit. I dropped my truck off at 8am for and oil change and rotation. I told Chris "no hurry I'll be back around 2pm. He made sure everything I needed done w More

by TonyD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Sherlock
March 14, 2018

2018 Chevy Traverse Sam the salesman was very helpful with assisting my needs on my new Traverse. He was always just a text message/call away from any questions I had. Th More

by Kelli family of 5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The professional N.E.R.D. who walked me through the Onstar setting was extremely patient & very helpful, Sam Cubiotti
March 14, 2018

Bob Johnsons service My service appointment was top notch!! From the moment I walked in I was greeted and taken care of professionally!! All of the staff made sure I was c More

by MGUDONIS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buddy Baur, Sean Bittner, Jamalle Cade
March 14, 2018

Long waits for poor service These guys get overloaded with customers, I’m sure for basic quick lube work they’re fine, but anything extensive that you need an experienced mechani More

by TKELLY1017
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Christopher Codd, Peter Montante
Mar 20, 2018 -

Bob Johnson Chevrolet responded

I'm very sorry about this situation. I know it was a frustrating experience for you. Please call me when you have an opportunity at 413-9339. I look forward to talking with you soon. Christopher Codd

March 14, 2018

Real Customer Service The service department was ready for me at the time they scheduled my vehicle. Service was punctual, quality was excellent and service manager is al More

by DEBBIE.QUICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bisig
March 14, 2018

Bob johnson Always do a great job, from sales to service never have any problems. Anthony sutera gives my wife and I the service and price we can't find elsewhere More

by NJU222
Recommend Dealer
Yes
Employees Worked With
Andrew Bisig, Anthony Suttera
March 14, 2018

had indication of problem. made appt and problem solved. I called for apt when dash lights indicated a problem. The problem has been corrected. Will return for routine service soon. Andrew was very he More

by GETSPOILS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bisig
March 14, 2018

Laura Tallents is a pleasure to work with and so is the Bob Thank you for the wonderful service and Great and helping cashiers and Laura Tallents is the Best!! Everyone at Bob Johnson’s is a pleasure to deal wi More

by LULU133312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brest, Dan Helmbold, Bill Simpson, Laura Tallents, Lisa Boyer
March 14, 2018

Outstanding Customer Service We have had our 2013 Equinox for 5 years now and just love it. When we need to take it to Bob Johnson Chevy for service, we are always welcomed when w More

by Happy and satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I unfortunately have not kept track of who we actually felt with the numerous times we have been in the service dept. , Christopher Codd