Bob Johnson Chevrolet - Service Center

Very efficient & friendly I was taken care of quickly & had questions answered promptly. I had 3 vehicles worked on, and all were done within or before the time frame they pro I was taken care of quickly & had questions answered promptly. I had 3 vehicles worked on, and all were done within or before the time frame they promised. More

Excellent service Jamalle Cade is the best. He makes me feel important anytime I visit Bob Johnson’s . Thanks for a great job, I’ll be back. sincerely Angelo Jamalle Cade is the best. He makes me feel important anytime I visit Bob Johnson’s . Thanks for a great job, I’ll be back. sincerely Angelo More

Call ahead and you will be in and out. I always have my service work performed on my vehicles here and if you call ahead you will get excellent service. The prices are very fair for a Deale I always have my service work performed on my vehicles here and if you call ahead you will get excellent service. The prices are very fair for a Dealership and the waiting room is very nice. More

Great service quick and reasonable pricing Went to get vehicle inspection done i had no appointment I just walked in and customer service took care of my vehicle the service manager Christopher Went to get vehicle inspection done i had no appointment I just walked in and customer service took care of my vehicle the service manager Christopher codd and very nice manager who takes care of the vehicle and makes sure you leave home with a smile on face I will recommend anyone to go there I will for now have any vehicle I have done there for sure More

Slow service and they stole from me They had my car for a week, horrible organization, and they stole from me. I brought it in for warranty work, which obviously isn't a priority to them They had my car for a week, horrible organization, and they stole from me. I brought it in for warranty work, which obviously isn't a priority to them, and they seemed to have forgotten about the car. It was there 4 days before they worked on it. I finally got it back and my prescription sunglasses and a bluetooth receiver were stolen out of my vehicle. I will never go to them again! More

Service Center I had my car towed to this place because the first shop I took the car to couldnt figure out what was wrong I was contacted by chris codd i told him e I had my car towed to this place because the first shop I took the car to couldnt figure out what was wrong I was contacted by chris codd i told him exactly what was going on my gas gauge and rpm was jumping back and forth as we spoke over the phone he insist that he would fix the car the estimate he gave was a lil too much so he wouldnt start perfoming work on the car until i told him it was ok. So i said ok He then tells me the car is ready i go to pick up the car and the same problem is still occuring here i am a month later still trying to fux the problem and the service director robert scott never picks up the phone or return calls this is the worse dealership in rochester ny. Should be taken out of business. More

Cannot even begin to tell you how bad of a service experience we had with the entire service department. I have been buying cars from this place for 15 years, and my family has for way longer. I can experience we had with the entire service department. I have been buying cars from this place for 15 years, and my family has for way longer. I can honestly say that the service department has officially made it so I never come back here again. If you think they are willing to help you in any way you are dead wrong!!!! SAD More

Last Year I purchased 2 vehicles from this dealer. One of the vehicles was a used silverado pickup it was a 2002 so it was 9 years old when purchased. Less than a year later I bought it in for service and th the vehicles was a used silverado pickup it was a 2002 so it was 9 years old when purchased. Less than a year later I bought it in for service and the repair bills were costly. I did have an extended warranty but out of pocket expenses were high.After talking to my sales associate,used car manager and service personnel I felt issues were not getting resolved. A sales associate advised me to talk to either the General Manager or the Owner. After talking to the right person, which was the General Manager my issue were resolved. The General Manager and owner do not want unhappy customers and are more than willing to right any wrongs. They went out of their way to resolve this issue. I will recommend and buy from this dealer. Before writing a bad review talk to the right people and I am confident they will make your experience a good one. More

The service department is very friendly I have never had a bad experience or had service that was less than 100%. Chris Codd is whom I always speak to, he keeps me continuously informed and updated with the a bad experience or had service that was less than 100%. Chris Codd is whom I always speak to, he keeps me continuously informed and updated with the progress of my vehicle. He is friendly and always a pleasure to deal with. I would like to mention the particular mechanic who is the reason I choose Bob Johnson to service both my vehicles and that is Dave Secash. I am not sure if the mechanics ever get recognition since they do not directly have contact with the customers. His work is meticulous nothing less than perfect and I never have any doubt that my car will not be fixed correctly or that he will never know the solution to the fix. More

very good service, capable, honest, and fair. sales dept typical, if you can not bargin get ready to pay above full retail typical, if you can not bargin get ready to pay above full retail More