Bob Johnson Chevrolet - Service Center
Rochester, NY
1,052 Reviews of Bob Johnson Chevrolet - Service Center
Excellent Service Intake of vehicle was immediate. I was greeted in a friendly and professional manner by the sevice agent. I told him what I needed to have done. He to Intake of vehicle was immediate. I was greeted in a friendly and professional manner by the sevice agent. I told him what I needed to have done. He told me the timeline and directed me to the waiting room. In the timeline that was stated the vehicle was finish and I was on my way. Very satisfied. More
Great service Andrew from the service dept was extremely helpful and kind. My car was finished and ready for me faster then I thought and the price was not bad. I w Andrew from the service dept was extremely helpful and kind. My car was finished and ready for me faster then I thought and the price was not bad. I will definitely bring my car back. More
strange I was waiting for an oil change and tire rotation . they said they would come and get me . This was at 1pm. Finally at 3 or after someone who reco I was waiting for an oil change and tire rotation . they said they would come and get me . This was at 1pm. Finally at 3 or after someone who recognized me got my car keys and bill for me . When I got home there was a message for me saying the dealership would be open until 5 and I could pick up my car anytime before then . That message was left at 1:50pm. My second adventure is that my speedometer digital was changed to tire pressure . I can not get it back to where I need it and I have no time to bring it back right now . My manual is of no help . It shows me buttons that are not on my model . Called the service desk , they could not help either . More
Service Great service and friendly staff. Very helpful and knowledgeable. Would Defrecimmebd and send everyone I know there. Andy is top notch. Clean faci Great service and friendly staff. Very helpful and knowledgeable. Would Defrecimmebd and send everyone I know there. Andy is top notch. Clean facity. Polite, friendly nice ki x More
Quick oil change. Went to Bob Johnson’s for their quick oil change service. There was a backlog. Estimated time, 2 hours. I was told upfront. Actual time. About 4 Went to Bob Johnson’s for their quick oil change service. There was a backlog. Estimated time, 2 hours. I was told upfront. Actual time. About 4 hours. Good news. They accepted a coupon, so there was a discount in price. Bad news: they recommended $665.00 in additional work. Waiting room is comfortable. Bring a book. More
Would not recommend Takes too long- never call when ready, last time I received a text to text with any questions, I texted to see if far was ready and no response! Also Takes too long- never call when ready, last time I received a text to text with any questions, I texted to see if far was ready and no response! Also horrible exp when buying car- broken promises , wrong prices, was asked to not return when we complained- tried to work it out, but they refused, asked to meet with Mr. Love and he refused, no loyalty to customers, have leased 4 cars- these leases will be up next yr More
Service for oil change Could not get an explanation why according to receipt wrong oil weight was used on oil on my 2018 equinox bought from Bob Johnson Chevy Could not get an explanation why according to receipt wrong oil weight was used on oil on my 2018 equinox bought from Bob Johnson Chevy More
Oil change and rotate tires 1 of 2 offered on leasing plan. Like that I can sign up on line. Service was within a few days. Got right in. Service completed within an hour. Happy with service. The only thing I c Like that I can sign up on line. Service was within a few days. Got right in. Service completed within an hour. Happy with service. The only thing I could say is that there is grease on some of the hub caps from the rotation. It would have been nice if they cleaned that up. More
Great as always Always a pleasure to deal with. Great place to buy a car and the service is always top notch! Would recommend Bob Johnson highly to anyone ! Always a pleasure to deal with. Great place to buy a car and the service is always top notch! Would recommend Bob Johnson highly to anyone ! More
excellent service We worked with service employee Dan Helmbold. He was excellent to work with Took care of our issue in the time he had told us. Extremely knowledgea We worked with service employee Dan Helmbold. He was excellent to work with Took care of our issue in the time he had told us. Extremely knowledgeable and caring about our needs. We were extremely pleased More