Bob Johnson Chevrolet - Service Center

Service I waited 2 weeks for an appointment just to be told there were no courtesy vehicles. I realize that the vehicles are on a first come first serve basis I waited 2 weeks for an appointment just to be told there were no courtesy vehicles. I realize that the vehicles are on a first come first serve basis. My appointment was scheduled so late in the day, and I felt like I should've been informed that the vehicles may not be available. I most likely would have gone somewhere else. My time was completely wasted. More

Fast and professional service Chris took good care of me and my vehicle. Maintenance was completed on time and in a timely fashion. They brought several things to my attention, to Chris took good care of me and my vehicle. Maintenance was completed on time and in a timely fashion. They brought several things to my attention, to help with the long-term care of my vehicle. I will continue to have my car serviced here. More

The best experience I have had from a dealership! Andy Bisig was the best! He took my truck in sooner than any other dealership I called and got me a loaner while he took care of my truck. Figured ou Andy Bisig was the best! He took my truck in sooner than any other dealership I called and got me a loaner while he took care of my truck. Figured out the problem with mine and got the parts and installed them with in 2 days. Thought they did a great job and in a timely fashion, while keeping me informed every step of the way!! More

Great Service was great and the people I worked with were great. Vehicle was done on time and with no issues. I would highly recommend getting your vehicle Service was great and the people I worked with were great. Vehicle was done on time and with no issues. I would highly recommend getting your vehicle serviced here. More

Service visit Quick and competent service visit. Hours of operation accomodated my working hours. Prompt and timely communication re pick up time. Thanks and keep Quick and competent service visit. Hours of operation accomodated my working hours. Prompt and timely communication re pick up time. Thanks and keep up the good work! More

Basic Maintence and yearly check Can in and had yearly inspection and oil change, tire rotation, and other basic checks, it was done. There was wait, but very busy that day. Can in and had yearly inspection and oil change, tire rotation, and other basic checks, it was done. There was wait, but very busy that day. More

Poor and overly/ hourly service I waited 6 days to have my car fixed, on top of tthat the quality of work sucks. I wold have been better off taking my car elsewhere. I waited 6 days to have my car fixed, on top of tthat the quality of work sucks. I wold have been better off taking my car elsewhere. More

Accused my wife and I of intentionally damaging vehicle. Windshield wipers stopped working on my wife's car on her way home from work during snow storm a few weeks ago. Working one moment, and then stopped Windshield wipers stopped working on my wife's car on her way home from work during snow storm a few weeks ago. Working one moment, and then stopped the next. A very dangerous condition! I brought it into the dealer the next morning and was so shocked when we were called and told the repair would not be covered by warranty since we purposely didn't clean the windshield off and stripped the wiper motor. Didn't clean it off?? How was it working one moment, and then not the next? The motor is a direct drive unit on the Chevrolet Bolt EV, no transmission. Impossible to strip. There is a known issue and bulletin for wipers stalling coming out of park during cold and snowy conditions. If the customer complains the wipers do not come out of park during icy or snowy conditions, replace both motors with updated PN. (This is a RECALL in Canada, BTW!) Quoted more than $300 to repair. Fought with dealer and GM for a week and they would not cover the cost of the repair. GM even hung up on my wife more than once. Would not even have a reasonable conversation about the issue. Company is run by children apparently. I paid the diagnostic fee and fixed the car my self. I ordered the motor from another GM dealer. It is interesting to note that they diagnosed the wiper being stripped without actually disassembling anything! In the process of taking the car apart to fix it myself I could tell that none of the trim fasteners had even been touched! How did they know anything was damaged if they didn't even touch anything? Entire job took about a half an hour. They wanted to charge me at least 1 hour labor plus parts. (I do not remember exactly) Anyway - when I was done, I disassembled the old motor and found nothing stripped, nothing damaged, no signs of worn or stripped parts, no shavings - nothing. I've been a warranty engineer for one of GM's largest suppliers for 20 years. This is our last GM car. I am not going to be accused of being a liar and continue to buy cars from this company. More

Everything went well once they located the parts they needed I was misled by scheduling my appt on line. I thought by scheduling online and telling them what service I needed they would be sure to have my parts I was misled by scheduling my appt on line. I thought by scheduling online and telling them what service I needed they would be sure to have my parts on hand. Instead they had to try and locate my parts somewhere else. My appt was at 8:00am and my truck was never completed until just after 4:00. More

Honest I have been a loyal customer for many years. The past couple of visits have not been good. First, I was unable to get a good trade in for my Sonic tha I have been a loyal customer for many years. The past couple of visits have not been good. First, I was unable to get a good trade in for my Sonic that I purchased there. I still wished to use the service department. But will not after the last visit. The seats were not put back to the original position. Paper floor mats were not put down. The oil change mileage sticker was not updated. Very disappointing to say the least More