Bob Johnson Chevrolet - Service Center

New car purchase I Brought my Cruze in for service and decided to trade in the Cruze and buy a Chevy Tahoe. Overall the experience went pretty well. I Brought my Cruze in for service and decided to trade in the Cruze and buy a Chevy Tahoe. Overall the experience went pretty well. More

Great service. Professional people Always someone there to help you, very little waiting time pleasant service people who respect you and want to help you get a perfect job done on your Always someone there to help you, very little waiting time pleasant service people who respect you and want to help you get a perfect job done on your vehicle More

Excellent Had Chris Sherlock for service. He was friendly and called me as soon as my part came in. He was very easy to talk to and answered all of my questions Had Chris Sherlock for service. He was friendly and called me as soon as my part came in. He was very easy to talk to and answered all of my questions and concerns. Will definitely go back for service in the future and work with Chris. More

Why I come to Bob Johnson's First class knowledge with a focus on customer satisfaction. Best inventory and price. Friendly sale and financial staff. Free car rental when needed. First class knowledge with a focus on customer satisfaction. Best inventory and price. Friendly sale and financial staff. Free car rental when needed. Very satisfied More

Service Had a appointment for 6/1 did not complete work till 6/12. Almost 2 weeks for muffler and seat fabric repair. I had to call three times for updates. Had a appointment for 6/1 did not complete work till 6/12. Almost 2 weeks for muffler and seat fabric repair. I had to call three times for updates. Not 1 call from service to keep me in loop More

No Hassles / Great Experience Easy scheduling for maintenance, good communication on loaner vehicle and easy pick up. The service staff kept me posted on parts delivery timing and Easy scheduling for maintenance, good communication on loaner vehicle and easy pick up. The service staff kept me posted on parts delivery timing and the completion of my repair. Great experience! More

Tried to charge me for services not needed The service rep said it would cost $2200 to fix my van and it wouldn’t pass inspection if it didn’t get done. I went elsewhere it passed inspection no The service rep said it would cost $2200 to fix my van and it wouldn’t pass inspection if it didn’t get done. I went elsewhere it passed inspection no problem with no work needed. Went back later and had the ball joints fixed and it only cost $400. Nothing close to the $2200 the dealership wanted to charge me. Wont be back not even to buy a vehicle. More

Disappointed Don't get me wrong...... overall I am very satisfied with my dealership. I was a little disappointed on my last visit for an oil change and tire rot Don't get me wrong...... overall I am very satisfied with my dealership. I was a little disappointed on my last visit for an oil change and tire rotation that (for the 2nd consecutive time) the oil reminder indicator on the dash wasn't reset and there was no reminder sticker on the windshield. The last time I assumed it was reset and a short time after was getting reminders from OnStar that my vehicle needed service. I reset the indicator myself. I called the dealership and asked if a blank reminder sticker for my windshield could be mailed to me and was told it wasn't, that I should stop back and get one. This seemed rather strange to me. Just stick one in an envelope and mail it to me! How ridiculous! I also received a text while I waited from my service advisor that I should text if I needed anything. I later on texted about the aforementioned items and never received a reply. All in all, this wasn't what I was accustomed to from this dealership! More

Problems breaking Was experiencing problems when breaking. Had to push break pedal to the floor to slow the Equinox down. After three days of hearing nothing, I called Was experiencing problems when breaking. Had to push break pedal to the floor to slow the Equinox down. After three days of hearing nothing, I called the service rep. The rep stated that he had test driven the vehicle but he could not get the breaking issue to repeat. Called back in another three days only to be told the vehicle would be ready later that day. My frustration is the poor communication from the service rep. More

As always l was treated with respect an taken in before my w I was brought in before my appointment an very little wait. They stopped out to review with me what was needed in a friendly manor. I was brought in before my appointment an very little wait. They stopped out to review with me what was needed in a friendly manor. More