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Bob Johnson Chevrolet - Service Center
Rochester, NY
1,050 Reviews
1,050 Reviews of Bob Johnson Chevrolet - Service Center
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January 03, 2019
Recall Brought in my 2015 silverado for a power steering recall. I was treated very courteously and was ushered to waiting room. My truck was ready within on Brought in my 2015 silverado for a power steering recall. I was treated very courteously and was ushered to waiting room. My truck was ready within one hour! More
by RJPECOR
Verified CustomerEmployees Worked With
Andrew Bisig, Steve Kerr, Willie Williams
January 02, 2019
Keys lost at service center I brought my truck in for service and a bolt came out of my brake caliper so I had to get it towed back in. They called me to pick it up and couldn’t I brought my truck in for service and a bolt came out of my brake caliper so I had to get it towed back in. They called me to pick it up and couldn’t find my key and the service guy went to lunch. After over an hour of waiting and multiple time asking I told them to make me a new key. Within a few minutes my old key appeared. I guess they didn’t try too hard to find it. Also when I asked for the manager he was at his desk and did not even turn around to acknowledge the problem. Very disappointed. Don’t know the names I worked with. Service --------- the replay back was 'sorry I experienced unsatisfactory service and to reach out to the Service Manger if I want'. My replay to that is.... 1 - If my truck falls apart do to poor repairs - BJ should be towing it back ... not me 2. - When I bought this truck why did I only get one key anyway? That still bugs me. 3. - I already expressed that the manager ignored the situation. He should have been the one responding to my discontent. More
by JOSEPH.STEEHLER
Employees Worked With
Christopher Sherlock
January 02, 2019
Very fast and courteous staff I have been with Bob Johnson for 9 years and never had a problem that the Service Department hasn’t taken care of. They have quality people working t I have been with Bob Johnson for 9 years and never had a problem that the Service Department hasn’t taken care of. They have quality people working there. More
by Marieno@yahoo.com
Employees Worked With
Guy Barberra, Benny Cannavino, Dan Helmbold
January 02, 2019
Bob Johnson is the Best!!! I love them! They are always so friendly and attentive, I wouldn't go anywhere else for service or sales.. They are the best dealership in Rochester. I love them! They are always so friendly and attentive, I wouldn't go anywhere else for service or sales.. They are the best dealership in Rochester. More
by sharons0
Employees Worked With
Christopher Codd
January 02, 2019
Quick and satisfactory Bob Johnson is amazing! They always keep you in the loop with what’s happening with you car and create a plan that efficiently gets your car done as s Bob Johnson is amazing! They always keep you in the loop with what’s happening with you car and create a plan that efficiently gets your car done as soon as they can. More
by Bnewton
Employees Worked With
Christopher Codd
January 01, 2019
Service with a smile When it comes to cars it can be frustrating to a woman who does not know much about the process of how the system works , these particular two gentilm When it comes to cars it can be frustrating to a woman who does not know much about the process of how the system works , these particular two gentilman as well as a few others who I can’t name , always reduce the stress , with the calmness and an understanding demeanor, and they tell you the truth and express safety and concerns. I would definitely put them on a pedestal considering I have been coming to this center since 2010. Always helpful , always smiling, even with the long lines and the impatient people who come with multiple complaints. Thanks you for all that you do. More
by LA2OYA
Employees Worked With
Jamalle Cade, Dan Helmbold
December 31, 2018
Typical dealer service They did the annual inspection in a reasonable amount of time. I asked them to see why the media, communication center goes out. They told me I would They did the annual inspection in a reasonable amount of time. I asked them to see why the media, communication center goes out. They told me I would have to make another appointment and leave the my car until the unit went down again. This would leave me without my only means of transportation indefinitely or having to pay for a rental car indefinitely. The whole reason I leased this car was so I wouldn't have these issues. I am very unhappy and counting the days until I can get out of my lease. More
by MARYAMOOR
Employees Worked With
No names, Michael Barty, Chris Callari, Benny Cannavino, Benjamin Collichio, Sam Cubiotti, Frank Destefano, Nate Bosek-Sills, Karl Dilcher, Brian Antinore
December 31, 2018
Excellent I have been a customer of Bob Johnson’s for over 20 years. My experience has always been excellent. From their awesome sales people to the excellent q I have been a customer of Bob Johnson’s for over 20 years. My experience has always been excellent. From their awesome sales people to the excellent quality from the service department. I would never choose any other dealer More
by LRIZZI0
Employees Worked With
Dan Helmbold, Anne Lakis, Eric Pappert, George Sarkis
December 31, 2018
steering recall on my truck Everyone was friendly and courteous from start to finish. Very well planned out. I was assured that they would take care of me right away and it would Everyone was friendly and courteous from start to finish. Very well planned out. I was assured that they would take care of me right away and it would not be too long. The waiting room was comfortable, the time went fast and I was in and out in less then an hour. More
by Stalks05
Employees Worked With
Andrew Bisig
December 30, 2018
The service center tries to upsell At every chance the service felt true to upsell for other services. My car wbi h they said previously needed new brakes which I did not gave done, th At every chance the service felt true to upsell for other services. My car wbi h they said previously needed new brakes which I did not gave done, this time supposedly needed a caliper service. When my husband turned down the service, the technician brought the paperwork out to my husband and told him he was all set. My husband inquired about the brakes and the tech stated tvatcthere is nothing wrong with them. This is a lease and when it us up I'm not getting another Chevy at Bob Johnson and I've been a customer there for ma y years... More
by BONNIE.LEE
Employees Worked With
Steve Kerr
