Bob Johnson Chevrolet - Service Center

Extremely disappointed I've purchased 3 vehicles from this dealership and due to my recommendations 4 friends have also bought vehicles there. But recently I've had two expe I've purchased 3 vehicles from this dealership and due to my recommendations 4 friends have also bought vehicles there. But recently I've had two experiences that have forced me to take my business elsewhere. The first was when a technician either over-tightened the center cap on the custom rims on my Cadillac or misplaced the cap. Bottom line - I picked up my Cadillac and when I arrived home I saw the center cap missing. I immediately contacted the dealership to complain and was told I'd get a return call. Two days went by and no call. I called again and was told the same thing. It is now over two months later and no one ever called and I had to spend $80 to replace the center cap. The second incident was 3 weeks ago when I put my 2014 Cruze in service because it repeatedly would not start. They did not repair the problem and told me that it "could be" caused by the remote starter. I insisted that because the remote starter was purchased by the dealership at the point of sale that they bear some responsibility. Bob Johnson refused to even diagnose the problem stating that the remote starter was "after market" and not covered under the extended warranty. They suggested that I take my vehicle to "Tim's Trim" instead of investigating the problem further or referring me to the company they hired to originally install the remote starter. After 4 more days in a row of my Cruze not starting I took it elsewhere and was told that the remote starter was improperly installed and paid $40 to have it removed. I contend that Bob Johnson could have easily done the same with a bit more consideration and effort. More

Great service quick and easy process from drp off to shuttle to pick up. Definitely recommend Bob Johnsons service dept. Polite friendly clean no pressure to do m quick and easy process from drp off to shuttle to pick up. Definitely recommend Bob Johnsons service dept. Polite friendly clean no pressure to do m po re service or up selling More

Worked very hard for me I was pleased that they tried very hard to save me the expense of a whole new engine. It took time and effort but they saved me almost $2000. I also a I was pleased that they tried very hard to save me the expense of a whole new engine. It took time and effort but they saved me almost $2000. I also appreciate the free loaner to drive during the repairs. More

Always Outstanding Service The Service Team at Bob Johnson Chevrolet always provides outstanding service. I highly recommend them to anyone in need of service. The are profess The Service Team at Bob Johnson Chevrolet always provides outstanding service. I highly recommend them to anyone in need of service. The are professional, polite, and knowledgeable. More

Service Jamalle was great. He helped me understand what was wrong with my car. And gave me a great deal to get me back on the road asap Jamalle was great. He helped me understand what was wrong with my car. And gave me a great deal to get me back on the road asap More

Recent NYS Inspection and oil change. Very prompt service experience with an unscheduled appointment. Service writer provided a full explanation of service performed and recommendation fo Very prompt service experience with an unscheduled appointment. Service writer provided a full explanation of service performed and recommendation for future maintenance/replacement of cabin air filter. Waiting area was clean comfortable. More

Not as fast as I would think It took longer to get an oil change than I expected. I was told about an hour from sales and it was closer to like 2.5 hours It took longer to get an oil change than I expected. I was told about an hour from sales and it was closer to like 2.5 hours More

Greeted very friendly outside. Guided in quickly. Service wr Greeted friendly outside. Guided in quickly. Service writer was thorough. Guided to waiting area. Comfortable and clean area and the bananas were a hi Greeted friendly outside. Guided in quickly. Service writer was thorough. Guided to waiting area. Comfortable and clean area and the bananas were a hit. Work done promptly. Cashier friendly car was waiting. 👍👀 More

Everyone is great here! Every single person I have ever came in contact with has been wonderfully helpful and kind. Customer service is exceptional at this dealership and tha Every single person I have ever came in contact with has been wonderfully helpful and kind. Customer service is exceptional at this dealership and that alone is enough to keep me from going elsewhere. More

They are the best Bob Johnson does what they say and I admire that - they are not just out for the sale which most dealers are about I will continue to do business wit Bob Johnson does what they say and I admire that - they are not just out for the sale which most dealers are about I will continue to do business with BJ More