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Bob Johnson Chevrolet - Service Center
Rochester, NY
1,050 Reviews
1,050 Reviews of Bob Johnson Chevrolet - Service Center
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December 06, 2018
Chris the Best Terrible experience never Bob Johnson again but Chris took care of me and change me from never to a strong possibility. I had taken my car in a coupl Terrible experience never Bob Johnson again but Chris took care of me and change me from never to a strong possibility. I had taken my car in a couple of times while on warranty nothing found even left it overnight. Took it in for an oil change then things were found not under warranty. Chris got me a rental no charge and somehow was able to get half of the work done under warranty. And only because of Chris will I consider purchasing and havingy car service at Bob Johnson. More
by MARVA.JOHNSON
Verified CustomerEmployees Worked With
Christopher Codd, Willie Williams
December 06, 2018
Nice work! Our leather seat look great! The Tahoe has an upgrade now ! Nice job! Steve took the time to get me a loaner and explained the delay. Very accommod Our leather seat look great! The Tahoe has an upgrade now ! Nice job! Steve took the time to get me a loaner and explained the delay. Very accommodating! Thanks! More
by aiacchetta
Employees Worked With
Andrew Bisig, Steve Levine
December 05, 2018
Inspection Was a long line, but they kept the line moving quickly and efficiently. Was able to get my inspection done in less than a half hour. Was a long line, but they kept the line moving quickly and efficiently. Was able to get my inspection done in less than a half hour. More
by John
Employees Worked With
Andrew Bisig
December 05, 2018
Very happy! My Malibu was having an engine issue and I was very satisfied with the service I received. I was given a loaner car and the Malibu was repaired in th My Malibu was having an engine issue and I was very satisfied with the service I received. I was given a loaner car and the Malibu was repaired in three days. Best of all there was no charge! Definitely going back to Bob Johnson's! More
by Wendy DePorter
Employees Worked With
Dan Helmbold
December 02, 2018
Needed to replace 2 tires. I needed to replace two rear tires on my 2017 Trax. The quote BJ gave me was $270, I went down the street and got the same tires for $100 less and th I needed to replace two rear tires on my 2017 Trax. The quote BJ gave me was $270, I went down the street and got the same tires for $100 less and that was before the $20 coupon and I didn't have to wait 1 1/2 hours in your waiting room. More
by Harry
Employees Worked With
Christopher Codd
December 02, 2018
Excellent! Staff is fantastic. Quickly answered all my questions and prepped my car for service. Service completed in under an hour. Completely satisfied custome Staff is fantastic. Quickly answered all my questions and prepped my car for service. Service completed in under an hour. Completely satisfied customer here who will definitely be back. More
by jeff.welch
Employees Worked With
Jamalle Cade, Paul Palmgreen
December 02, 2018
Chris was a great help. Very pleased with the service and that Bob Johnson had a rental available while my car was being serviced. Chris made it all possible in a very effice Very pleased with the service and that Bob Johnson had a rental available while my car was being serviced. Chris made it all possible in a very efficent and timely matter. I will definitely return as a customer. Thank you Chris! More
by none3
Employees Worked With
Christopher Codd, Christopher Sherlock
December 02, 2018
Poor customer service I had called on a Monday to schedule an appointment to get the sensor for my ABS checked and the woman I spoke to said that if I dropped my car off We I had called on a Monday to schedule an appointment to get the sensor for my ABS checked and the woman I spoke to said that if I dropped my car off Wednesday night that I would have an 8:15am appointment on Thursday. When I dropped my car off Wednesday night, it took at least 20 minutes for someone to even see me to take my keys and sign the paperwork. Then on Thursday, I waited for a call to hear what was wrong with the car and what service needed to be done but did not hear anything all day. I called the service agent Dan Helmbold at 4:15 and didn't hear back from him for another two hours. When he called me, he said the car still hadn't even been looked at but that it would be first thing the next day. On Friday, Dan contacted my father as I wasn't available at work to answer his call right away, and explained that the sensor needed to be replaced which was expected. When I went to go and pick up the car around four, it still wasn't even ready. Also when I asked about why this had happened since my car only has 30,000 miles on it and that I was concerned it was a manufacturer defect, he couldn't give me a straight answer as to why it happened. I also explained my frustration with having to have work done on the breaks every 6 months and that it doesn't seem right and he couldn't explain why either. He said he would take care of me because i'll f the inconvenience and ended up giving me $40 off, essentially the cost of the tax. I felt very disrespected and not valued as a customer. I have always brought my car to Bob Johnson for service as many members of my family have and I no longer feel that I should do so as I feel taken advantage of. More
by Taylor Netchke
Employees Worked With
Dan Helmbold
December 01, 2018
Excellent customer service in the service dept They were very helpful and explained everything needed. In addition, they made sure all warranty and recall work was completed and up to date. Safety They were very helpful and explained everything needed. In addition, they made sure all warranty and recall work was completed and up to date. Safety was a priority. More
by KAREN.EARLEY
Employees Worked With
Andrew Bisig, Dan Helmbold
November 29, 2018
Key fob program Everyone was so helpful and I was able to get my key fob programmed so quickly! I thought I was going to have to wait 2 hours because the techs were g Everyone was so helpful and I was able to get my key fob programmed so quickly! I thought I was going to have to wait 2 hours because the techs were going on lunch but then one of them jumped in and took care of me right away! More
by Katie
Employees Worked With
Mike in parts, Steve Kerr
