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Bob Johnson Chevrolet - Service Center
Rochester, NY
1,050 Reviews
1,050 Reviews of Bob Johnson Chevrolet - Service Center
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November 29, 2018
Danny Helmbold I've been working with Danny Helmbold for several years with both of my Chevy Volts. He has always provided me with great service and is in touch wi I've been working with Danny Helmbold for several years with both of my Chevy Volts. He has always provided me with great service and is in touch with me to discuss what needs to be done. He seems to understand what is needed on these new EV cars and communicates well with the Volt expert in the back service department. Also, having access to a rental car so that I can leave my car in the shop without disrupting my work day is very convenient and is one of main reasons I return to Bob Johnson Chevrolet. More
by ThomWestNY
Verified CustomerEmployees Worked With
Dan Helmbold
November 29, 2018
went in for a recall that sounded like a part needed to be put on and thats all they had to do was bleed the break lines. i was there for almost two hours just to have the that sounded like a part needed to be put on and thats all they had to do was bleed the break lines. i was there for almost two hours just to have the break line bleed. also told them the wipers were not cleaning the entire window. was told they checked them and everything was fine. if they checked them by spray the washer fluid, the would have seen they were not cleaning or clearing the whole window. Was told when i come in for an oil change that they will then replace the wiper blades under warrenty. We will see if this happens or not when i go for an oil change More
by pcruman
Employees Worked With
Paul Palmgreen, Christopher Sherlock
November 29, 2018
Great service as usual Came in for an oil change, leaking tire but wanted my old 2009 Cobalt checked over. Tech noticed transmission hose leaking and rusty bracket made for Came in for an oil change, leaking tire but wanted my old 2009 Cobalt checked over. Tech noticed transmission hose leaking and rusty bracket made for a tricky fix but they were able to save my transmission. More
by ASLATTERY
Employees Worked With
Andrew Bisig
November 29, 2018
Attentive to my needs Had an issue with a tire loosing air....without any hesitation my car was taken inwithoit an appointment....and repaired....thank you for the attentio Had an issue with a tire loosing air....without any hesitation my car was taken inwithoit an appointment....and repaired....thank you for the attention. More
by university840
Employees Worked With
Paul Palmgreen, Brady Schultz
November 28, 2018
Quick and easy Truck went in for a recall and oil change service was great and fast very happy got my Chevy Mobil app set up by took a couple of minutes Truck went in for a recall and oil change service was great and fast very happy got my Chevy Mobil app set up by took a couple of minutes More
by RAYTHORNTON
Employees Worked With
Dan Helmbold, Jason Ryan
November 26, 2018
Great service! Needed service for a recall on my car. Tests that needed to be done and the repair that was needed was fully explained. Service team was friendly, cou Needed service for a recall on my car. Tests that needed to be done and the repair that was needed was fully explained. Service team was friendly, courteous and super! More
by PARKERSTAVERN
Employees Worked With
Dan Helmbold
November 26, 2018
They fixed it! I had an issue where the traction control came on when it shouldn't have. They took the time to find the cause and fix it. We got there early and I had an issue where the traction control came on when it shouldn't have. They took the time to find the cause and fix it. We got there early and they got us right in. They had a loaner for me, which was good since it took a couple of days. I am glad I purchased the extended warrantee on my 2013 Impala. More
by AUNTNANK
Employees Worked With
Shawn Harder
November 25, 2018
In for oil change and tire rotation. Service time was efficient considering they were very busy that day. About 1 1/2 hrs. Service rep was very courteous and explained all services that w Service time was efficient considering they were very busy that day. About 1 1/2 hrs. Service rep was very courteous and explained all services that were performed. More
by Ejhaack2
Employees Worked With
Kevin Tucker - Service Advisor
November 25, 2018
Can't always fix electronic issues on new car. On my last car (2015) the dash lights dimmed during the day and you couldn't see the dash instruments whenever you turned on the wipers. Couldn't fix. On my last car (2015) the dash lights dimmed during the day and you couldn't see the dash instruments whenever you turned on the wipers. Couldn't fix. Our current car: back brakes and rotors badly scored after just 12,000 miles. They said that is normal and probaly is due to rust?????? They did agree to turn the rotors this one time for me. But what's causing this to happen on the back two wheels only? Also my interior display and functions don't show up till 1-2 minutes after the care is started ... another problem they say that is GM's fault and they can't fix it. The experience of entering the service write up area is confusing because it can become a free-for-all to see where to go and who's next. No customer wait line identification so everyone stands anywhere. Other customers have also told me they feel confused upon entering the service write up area also. Talked to the service manager with no success. What???? More
by KSG83
Employees Worked With
This is not about the service people it's about poor management in that area.
November 25, 2018
Every time is something Where to begin. Your service department is terrible. Period. Every oil change is at least 2 hours and that’s with a scheduled appointment. 2 hours. My Where to begin. Your service department is terrible. Period. Every oil change is at least 2 hours and that’s with a scheduled appointment. 2 hours. My girlfriends last appointment for an oil change turned into a 4 day ordeal because a bolt for the tires stripped while performing a tire rotation. Was told it was from the factory when the put the locking nut on. They had to order the part so it would be the next day. As we went to get a courtesy vehicle we stood there for almost 10 minutes before 1 of the 5 employees who were doing nothing finally agnowledged us. The following day my girlfriend called at 3pm. Had to call back. Called at 4 as she was leaving work and was told it would be done at 5. We chose to take the courtesy vehicle for the weekend. Who knows if it would actually have been done by 5. In the future if we buy a vehicle from Bob Johnson our regular maintenance will be done elsewhere. It’s just ALWAYS something. Oil changes shouldn’t take up to 3 hours. More
by eric8050
Employees Worked With
Benjamin Collichio
