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Bob Johnson Chevrolet - Service Center
Rochester, NY
1,050 Reviews
1,050 Reviews of Bob Johnson Chevrolet - Service Center
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November 25, 2018
Best customer service !!! Will not buy a car from anywhere else. Steve York is the best salesman there. The entire Bob Johnson family is attentive to every detail and goes out Will not buy a car from anywhere else. Steve York is the best salesman there. The entire Bob Johnson family is attentive to every detail and goes out of their way to make sure your satisfied everytine you leave. More
by SARAHFARMER159
Verified CustomerEmployees Worked With
Dan Helmbold, George Sarkis, Steve York
November 25, 2018
Inspection and oil change Had a appt and was told it would be one hour and a half and was three hrs was very disappointed in the time I had to wait will not be going back for s Had a appt and was told it would be one hour and a half and was three hrs was very disappointed in the time I had to wait will not be going back for services More
by SHARONBOCCIAS
Employees Worked With
Christopher Codd
November 21, 2018
2018 cruze Great service! Were upfront and honest about problems and kept us up do date through out the whole process. Took care of the car quickly and efficient Great service! Were upfront and honest about problems and kept us up do date through out the whole process. Took care of the car quickly and efficiently. More
by jsauer0
Employees Worked With
Andrew Bisig
November 21, 2018
Exceptional service The Best! Tony makes leasing super easy. Steve Kerr is the man, told me my impala needed some work that was gonna take a week- but gave me a loaner tr The Best! Tony makes leasing super easy. Steve Kerr is the man, told me my impala needed some work that was gonna take a week- but gave me a loaner truck to use. Great people! More
by capoth
Employees Worked With
Jamalle Cade, Steve Kerr, George Sarkis, Anthony Suttera
November 19, 2018
Problems with my lease I have had my current lease for close to two years now. Within the last year I have had it in to service 7 times. The first time was for a piece of mo I have had my current lease for close to two years now. Within the last year I have had it in to service 7 times. The first time was for a piece of molding that had come off on the top of the car. The next time was over the summer of 2018, the cord controlling my air condition broke, they couldn’t get it fixed for over a month because they didn’t have appointments open. The last 5 times have been since the end of September 2018. I had a problem with the engine power being reduced. The first two times they couldn’t pull a code to fix it. The third time they replaced the gas pedal and said If it acts up again they would need to rewire it. The very next day it happened again, they said they knew it would happen but couldn’t fix it correctly per GM protocol. At this time I said I was unhappy with the lease and wanted out. I was told it was to early and still owe to much on it ($3100). I’m sorry but for such a big dealership I feel $3100 is nothing. When I picked it up from being rewired my car windows and mirrors did not work. So now it sits in the shop AGAIN. I feel $3100 is cheaper then losing a customer, but I will now be looking for a new dealer if nothing is done. More
by Itsmaris94
Employees Worked With
Andrew Bisig, Frank Destefano
November 19, 2018
Great service I took my vehicle in for a sensor issue. They got it taken care of quickly and I was out of there fast. Andy Bisig was great too. I took my vehicle in for a sensor issue. They got it taken care of quickly and I was out of there fast. Andy Bisig was great too. More
by Roger Benton
Employees Worked With
Andrew Bisig
November 16, 2018
Oil change I did a walk in and was told it was going g to be a # hour wait just to even look at the car but I waited and there were able to do the oil change I. I did a walk in and was told it was going g to be a # hour wait just to even look at the car but I waited and there were able to do the oil change I. 1 and half hours. Thank you ! More
by CPCURTIN56
Employees Worked With
Benjamin Collichio
November 15, 2018
Oil change Had 9am appt left at 11:15 when I questioned why I made an appt if I had to wait that long was told that’s how we do it here ma’am. I have never made Had 9am appt left at 11:15 when I questioned why I made an appt if I had to wait that long was told that’s how we do it here ma’am. I have never made an appointment and had to wait 2 hours. I will go else where and pay for my oil change before I go back there. More
by Bird
Employees Worked With
Not sure
November 15, 2018
service and loaner It was great having a loaner to use while my car was being repaired. However a truck was not what I thought I'd get. I'm short and getting in and ou It was great having a loaner to use while my car was being repaired. However a truck was not what I thought I'd get. I'm short and getting in and out of it was difficult. Once inside, it was a nice ride though. I don't see why a step or handle to hang onto couldn't be built into this truck. I had to use the steering wheel to hoist myself up into it. Don't see how that's good for a steering wheel long term. By the way, Dan was great to work with. He kept me informed about my car's service. More
by GSSKE
Employees Worked With
Dan Helmbold
November 15, 2018
Very helpful serbice Excellent service very friendly and helpful very quick second time st bob johndon for service great both times everyone is service are was very accomm Excellent service very friendly and helpful very quick second time st bob johndon for service great both times everyone is service are was very accommodating More
by Rosielea50
Employees Worked With
Christopher Sherlock
