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Bob Johnson Chevrolet - Service Center
Rochester, NY
1,050 Reviews
1,050 Reviews of Bob Johnson Chevrolet - Service Center
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November 15, 2018
Excellent With the cold weather coming my tire pressure has dropped. Brought my vehcile in and was greeted by Christopher Sherlock who was extremely helpful and With the cold weather coming my tire pressure has dropped. Brought my vehcile in and was greeted by Christopher Sherlock who was extremely helpful and polite. More
by JES_LEACH
Verified CustomerEmployees Worked With
Christopher Sherlock
November 15, 2018
New Tires 2 weeks to get appointment and I was 1st in line, told 10:30 completion.10:30 truck was not touched. Asked to have old tires marked for future and the 2 weeks to get appointment and I was 1st in line, told 10:30 completion.10:30 truck was not touched. Asked to have old tires marked for future and they were not. Tire pressures ranged from 32 to 41 psi. Poor service communication on truck completion. More
by CJUDD585
Employees Worked With
Dan Helmbold
November 15, 2018
Easy peasy I brought my car in for an oil change without an appointment you were able to get me in quickly they called one recommendation for a filter change th I brought my car in for an oil change without an appointment you were able to get me in quickly they called one recommendation for a filter change that and then I was able to pick up my car shortly after everyone was very friendly and easy to work More
by TERRAMKELLER
Employees Worked With
Jessica Stahl, Andrew Bisig
November 15, 2018
Equinox Exclenr setvice but forgot window washer fluid. Sales team was great. Quick easy pickup and transfer of trade in. Will be back for next car in January Exclenr setvice but forgot window washer fluid. Sales team was great. Quick easy pickup and transfer of trade in. Will be back for next car in January More
by 99ALDRIDGE
Employees Worked With
Andrew Bisig, Steve York
November 15, 2018
Great service Had to have engine replacement, new fuse box, battery, alternator the job was done and everything is working well. Bob Johnson gmc worked with me to k Had to have engine replacement, new fuse box, battery, alternator the job was done and everything is working well. Bob Johnson gmc worked with me to keep prices as low as possible. I will definitely be a customer and recommend them to keep you on the road. More
by Twocars
Employees Worked With
Chris Callari
November 15, 2018
Good. Nail in tire. Brought car in and the tire was repaired. Coffee was good. The waiting room clean and comfortable. Good job. Thank you. Nnnkkk you Nail in tire. Brought car in and the tire was repaired. Coffee was good. The waiting room clean and comfortable. Good job. Thank you. Nnnkkk you fff edrxfv zxsa More
by JCBEAR48
Employees Worked With
Steve Kerr, Anthony Suttera
November 14, 2018
Four times! And total my truck was towed six times, four times to Bob Johnson Chevrolet. 2 times to auto finishers. After telling the service advisors that ot And total my truck was towed six times, four times to Bob Johnson Chevrolet. 2 times to auto finishers. After telling the service advisors that others think that the problem looks to be the fuel pump that was the last thing that was looked at. I was told that the problem was the automatic starter and that I must have it removed! So I towed the truck to auto finishers and had the unit removed. So yes... the tows and the removal and re-install was costly and not necessary! The charges were over $490! The service department gave me bad advice In addition, another frustrating situation was when the truck broke down in the dealers lot (upfront). It was left so the can fix whatever the problem was... but when I came back the next day, I noticed that the truck was not ever moved or looked at by a technician! How do I know that? It was Obvious and Chris the service advisor told me that. Chris also mentioned that the shop manager told him that they won’t continue to work on the truck until the remote start is removed!!! Chris is a professional and was nice. But nice still cost me almost $500 I believe if you can fix a problem that third or fourth time and you can certainly fix that same problem the first time in! More
by Mmillan
Employees Worked With
Christopher Codd, Christopher Sherlock
November 14, 2018
November service visit The service dept is a very professionally run department very clean environment professional and experienced personnel they had the work done on my The service dept is a very professionally run department very clean environment professional and experienced personnel they had the work done on my truck in the time they said very pleased More
by RPARINA
Employees Worked With
Chris Callari, Christopher Codd, Tyler Kole, Tyler Kostraba, Christopher Sherlock
November 11, 2018
Good service, longer wait then expected. Good service as always. Service advisor asked what time I needed it by, I told him 11:30 am and was called at 12:30 pm saying my car was all set. If t Good service as always. Service advisor asked what time I needed it by, I told him 11:30 am and was called at 12:30 pm saying my car was all set. If the vehicle is not going to be finished by the time the advisor tells you, the customer should be updated about the longer than promised wait time. More
by THEPASONOS
Employees Worked With
Can't remember name
November 11, 2018
Oil and tire rotation Everything went great. Except, they did not reset my tire pressure sensors correctly. Even after I asked them if they did. But that is very minor co Everything went great. Except, they did not reset my tire pressure sensors correctly. Even after I asked them if they did. But that is very minor considering everything that was done. . More
by JWSMITTY
Employees Worked With
Steve Kerr
