Bob Johnson Chevrolet - Service Center

service has been good. My experience with Bob Johnsons' has been efficient and the service i received has been fast, and the people there are very efficient with any updates My experience with Bob Johnsons' has been efficient and the service i received has been fast, and the people there are very efficient with any updates for my vehicle which i enjoy very much. More

Efficient Bob Johnson managed my Malibu's mechanical problem efficiently. My car was towed and serviced within three days. Bob Johnson provided a very nice veh Bob Johnson managed my Malibu's mechanical problem efficiently. My car was towed and serviced within three days. Bob Johnson provided a very nice vehicle while my car was serviced. Texting communications with representatives helped each of us through the process. More

Overall a great experience My 2012 Equinox LT was having engine problems. The engine would stall out. It would start back up but it continued to happen. The service departmen My 2012 Equinox LT was having engine problems. The engine would stall out. It would start back up but it continued to happen. The service department temporarily fixed it. The issue continued. After spending a good chunk of money for the repair, I was told I needed a fuel pump. So I decided to cut my losses.I ended up trading in my 2012 Equinox for a 2019 Equinox LS. I'm very satisfied. More

Transmission issue Tech was taking my car for a longer ride to see issue; they did not put one mile on my car and said there was no issue. Tech was taking my car for a longer ride to see issue; they did not put one mile on my car and said there was no issue. More

Service The service consultant, Chris Sherlock, was helpful, but can't say the same for the service techs. It took them 3 days to fix the problem. I know th The service consultant, Chris Sherlock, was helpful, but can't say the same for the service techs. It took them 3 days to fix the problem. I know they had the part there so that wasn't their "excuse." I DID NOT appreciate being made to use a truck for a loaner. I am 82 yrs. & did not like having to struggle to get into the truck. Don't see why you can't offer some sort of sedan to your customers. VERY disappointed w/this part of the service. More

Inspection I was told that my rotors were "delaminating" and would fail the inspection, where as the rotors were replaced in NC last April. The vehicle sat for 4 I was told that my rotors were "delaminating" and would fail the inspection, where as the rotors were replaced in NC last April. The vehicle sat for 4 1-2 Months this year. I have Verizon "HUM" on this vehicle and nothing indicated that the computer was read. Maybe if the State raised the inspection fee to $178.00 more vehicles would pass. More

Go somewhere else!!! Had an appointment at 8:45 for an oil change and tire rotation. Was told it would be 60-75 minutes tops. Guy came out at 10:00, thought he was going t Had an appointment at 8:45 for an oil change and tire rotation. Was told it would be 60-75 minutes tops. Guy came out at 10:00, thought he was going to say “ all done” but instead he informed me they hadn’t gotten to my car yet. Didn’t get out of there til nearly 11:30. Not acceptable. Apparently the consumers time means nothing. Third survey I’ve been asked to give. Said the same thing in all. Do they care?? Nope. More

Great place to go I love it with an appointment or without they will help you anytime. I drop my car off in the morning grab a courtesy cup of coffee. Catch a ride to w I love it with an appointment or without they will help you anytime. I drop my car off in the morning grab a courtesy cup of coffee. Catch a ride to work with the shuttle service and a ride back when my car is done. I don’t have to waste time waiting for my car to get done. If your car is gong to be there for an extended time ask for a loaner. More

3 repair attempts for the same issue. Upon entry to the service area you are not met, spoken to or directed where to go. It feels as if they avoid eye contact with you as if afraid you’ll Upon entry to the service area you are not met, spoken to or directed where to go. It feels as if they avoid eye contact with you as if afraid you’ll ask for something. 3 attempts to get the Check Engine light off wasn’t reassuring of their skill level as mechanics - loose battery cable found on 3rd try. So far so good. Service Consultant Daniel was excellent and a saving grace to the company. They need a bigger service dept. Waiting over 2 hrs for oil change is poor. Last time I went to Valvoline - done in 25 min. More