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Bob Johnson Chevrolet - Service Center

Rochester, NY

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1,050 Reviews

1,050 Reviews of Bob Johnson Chevrolet - Service Center

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November 11, 2018

Pleased with service Very pleased with service and machanic the wait was very reasonable. I always enjoy my experience at Bob Johnson on west ridge rd greece ny thank you More

by STARTINOVER64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul schoen, Christopher Sherlock
November 08, 2018

Long wait for inspection Had a 2;00 appointment for inspection. Didn’t even start the car until around 3:30 even though I was told car was out back getting ready when I can st More

by mikegny1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember the name
Nov 16, 2018 -

Bob Johnson Chevrolet responded

I apologize about your wait time. I hope to provide some consolation by telling you that our new quick service department will be open soon and all the wait times will be decreased!

November 08, 2018

Had new steeri reclaced very professional service and worked Very fair and professional work diligently to best price. Stands by service prompt service bob johnson Chevrolet on ridge road is one of the best. More

by Twocars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Codd, Christopher Sherlock
November 07, 2018

Crazy wait I made an appointment for 7:30am to get an oil change. When I showed up there were @20 cars already in line and I was told it was first come first se More

by APRIL.TELLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure
Nov 16, 2018 -

Bob Johnson Chevrolet responded

I apologize for your wait time. We are opening up a quick service department in which you won't need to get out of your car and the oil changes will be 20 minutes or less, so please be patient with us. Thank you!!

November 07, 2018

awesome Andrew and paul the corvette mechanic took great care of me and my 90K Z06.they treated me and my Z with care and respect. More

by MINUTEMAN17762009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bisig, Benny Cannavino, Christopher Codd, Ray Mitchell
November 06, 2018

continued disappointment xxxx poor a car with 32k miles on it and you tell me my brakes all need to he replaced and it's not covered under warranty. xxxx this place More

by SLEEPWALKER07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Barty, Chris Callari, Benny Cannavino, Benjamin Collichio, Sam Cubiotti, Frank Destefano, Joeseph Grimshaw, Nate Bosek-Sills, Karl Dilcher, Brian Antinore
Nov 16, 2018 -

Bob Johnson Chevrolet responded

Hello! I apologize about your experience, that is not the service that we usually provide. Please feel free to call in and ask for Chris Codd our service manager, and we will make things right.

November 06, 2018

Bob Johnson has too much work I made an appointment for 11am and as I live in Orleans County I advised them that I would be waiting for the car. Maintenance and inspection. I sa More

by RMOSHERJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Sherlock
Nov 16, 2018 -

Bob Johnson Chevrolet responded

Hi There, thank you for your review! I apologize about your wait time. You are correct and we are opening up a quick service facility that will be 20 minutes or less! Please be patient with us, good things are coming.

November 04, 2018

The advisor was great. Dan was great he took the time to explain in detail all of the repairs that were made and why they were important to maintain. More

by jladyk80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Helmbold
Nov 16, 2018 -

Bob Johnson Chevrolet responded

Thank you for your review!

November 04, 2018

Great service Excellent service in a timely fashion. The employees make you feel welcomed and taken care of. So I will definitely come back to bob Johnson again More

by KITTYOEMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Codd, Bert Marlatt, Christopher Sherlock
November 04, 2018

Poor service, had to follow up miltiple times Multiple people called me the wrong name. After I was given an estimate on my car I called later to ask questions and was told that the person I was d More

by ERK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Bisig, Christopher Codd
Nov 16, 2018 -

Bob Johnson Chevrolet responded

Hello! I apologize about your experience, that is not the service that we usually provide. Please feel free to call in and ask for Chris Codd our service manager, and we will make things right.

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