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Bob Johnson Chevrolet - Service Center

Rochester, NY

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1,050 Reviews

1,050 Reviews of Bob Johnson Chevrolet - Service Center

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October 15, 2018

Review of service I visited Bob Johnson's Chevrolet for an oil changes and although the waiting room was crowded that Saturday morning. The service crew got me in and o More

by ALICIAK_720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamalle Cade
October 14, 2018

takes 12 days to change a radiator hose? took 9 days to get my Silverado in for an anti freeze leak, took 3 days to replace the lower radiator hose, not one person asked if I needed somethin More

by JMULLIGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Kerr
Oct 15, 2018 -

Bob Johnson Chevrolet responded

Hello! We have a rental department located right in service so I'm not sure why you were not put into a rental. Please call in and speak with Chris Codd and they will handle it for you.

October 14, 2018

Walk in oil change and tire rotation Excellent service and fast wait time as I was a walk in and did not have an appointment before hand. Waiting room had WiFi so I was able to work while More

by LTURRISI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kerr, Steve York
October 14, 2018

remarkably average they completed the recall which was a software update in the normal amount of time. Generally wait times are very long even with an appointment. More

by gasolineguru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bisig
October 14, 2018

Awesome as always Great experience as always , in and out within an hour or so. Service done right! Sometimes people complain about wait times however I would rather it More

by SCOTTRC1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamalle Cade
October 11, 2018

Nice! Great great customer experience and they have always been nice and they have a good job done and I will definitely come here for my next visit and I w More

by ALANSImpala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bisig
October 11, 2018

Awesome Service I arrived to the service depot with no appt due to a s few inmt tire. Andy took me right in and had it resolve by end of the day More

by Loz S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bisig
October 11, 2018

Customer service at its best It's always a great experience when I get service at Bob Johnson. My questions and needs are always met and everyone is so pleasant and welcoming. More

by AmatuAsh81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamalle Cade
October 11, 2018

Wonderful service visit When above to satisfy all my questions etc. yet still took the time to get it done right. I have competed this before pls check that. More

by BARK9999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmgreen
October 11, 2018

Oil change Jadwin helped schedule the appointment and everything was done in a timely, professional matter. The truck was left clean and all services needed were More

by mwill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jadwin Hart
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