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Bob Johnson Chevrolet - Service Center
Rochester, NY
1,050 Reviews
1,050 Reviews of Bob Johnson Chevrolet - Service Center
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September 27, 2018
I have never had such a terrible experience here till now! They were supposed to do my routine maintenance and oil change on my car. I scheduled an appt. That still took an hour and 20 min which is ridiculous! They were supposed to do my routine maintenance and oil change on my car. I scheduled an appt. That still took an hour and 20 min which is ridiculous! While sitting in the waiting room it smelled so moldy and there was a constant mold smell blowing at me. When they were done with my car they left it on the side of the building where the rest of the cars that are getting maintenance are parked. I had to set the alarm off to find it. My seat had blue plastic left on it and a tag left hanging from the mirror. They didnt change out my oil change sticker. They didn't switch the tire pressure sensors that they had incorrect from the last visit that I told them to fix. They gave me a paper to sign with what they did at the end. They say they topped off all fluids which included windshield wiper fluid but they didn't. My wind shield wiper fluid was still completely empty so who knows what other fluids they didn't bother to check. Absolutely terrible service! Not related to this I worked with Darwin to get this car. He is also terrible and after selling me the car he never returned my calls or texts regarding it.. like he made the sale and then didn't care. More
by MDERLETH009
Verified CustomerEmployees Worked With
Darwin Morillo
September 26, 2018
Service needed on new vehicle I dropped off my week old car for service to check out starting concerns. There was some delay and confusion as one service rep left the dealership un I dropped off my week old car for service to check out starting concerns. There was some delay and confusion as one service rep left the dealership unexpectedly. However, once my vehicle was overseen by someone else, the testing was completed quickly. More
by MaryH
Employees Worked With
Christopher Codd, Christopher Sherlock
September 26, 2018
Oil Change and tire rotation I didn't have an appointment but they got me in and everything was completed within 2 hours. They were very efficient. I was even offered shuttle serv I didn't have an appointment but they got me in and everything was completed within 2 hours. They were very efficient. I was even offered shuttle service if I didn't want to wait there More
by MPALUMB1
Employees Worked With
Steve Kerr
September 26, 2018
Unbearable My clutch pedal was not rebounding after being depressed. I purchased an extentended warranty and a claim was filed by Dan for the work. The claim w My clutch pedal was not rebounding after being depressed. I purchased an extentended warranty and a claim was filed by Dan for the work. The claim was originally denied because the company was told that I needed a new clutch. The breakdown reveal that throw out bearing was cause of failure, and should be covered by warranty. Dan persisted along with me to try to get work covered and warranty company paid a partial payment. Dan helped as much as he could, and it took over 3 weeks to try to get the repairs covered. It still cost me approximately $1800 after discounts and warranty payment. More
by pimaercj
Employees Worked With
Dan Helmbold
September 26, 2018
double dip i had work done about two wks ago.i was told that i needed 2 different repairs done. i had 1 done because i didn't have enough money to pay for both.t i had work done about two wks ago.i was told that i needed 2 different repairs done. i had 1 done because i didn't have enough money to pay for both.the problem is i just got a e-mail from the service dept.and on this estimate is a charge for diagnostics $135.00 how can they charge me twice when they all ready did the diagnostic's??????this called a double dip charging twice for the same work More
by SARGE14615
Employees Worked With
Christopher Codd
September 25, 2018
great service as always we always have great service at bob Johnson everyone is friendly and helpful and know what they are doing that why we keep returning to the dealer for we always have great service at bob Johnson everyone is friendly and helpful and know what they are doing that why we keep returning to the dealer for all our needs More
by MCURRY62145
Employees Worked With
Carol Harrington
September 23, 2018
Awesome place They take care of me each and every time I do business with them. You’re not just a walking dollar sign like other businesses look at you like. I have They take care of me each and every time I do business with them. You’re not just a walking dollar sign like other businesses look at you like. I have fought with down and spurr both dealers sucked compared to bob Johnson’s especially when I had an issue with my Chevy cruze I naught from spurr Chevy. Twice it was sent for a transmission leak and came back not fixed. Bob Johnson’s found it within an hour of dropping it off and had it fixed within two days. You guys rock keep it up reason you’re number 1 More
by ADAMSCARLET
Employees Worked With
Andrew Bisig, Jamalle Cade, Christopher Codd, Dan Helmbold, Steve Kerr, Paul Palmgreen, Kirstin Perry, Christopher Sherlock
September 23, 2018
Change oil & tires rotating I was upset that your technician did not rotate my tires during changing oil because I marked yellow on sides of tires in front should rotating front I was upset that your technician did not rotate my tires during changing oil because I marked yellow on sides of tires in front should rotating front to rear? Why? The manager did take care of my situation thanks DaVe More
by dsteiner050
Employees Worked With
Paul Palmgreen
September 23, 2018
Repair for their mistake Went in for an oil change and had to have my oil pan replaced because they stripped out the drain plug. Of course it wasn’t their fault but they are t Went in for an oil change and had to have my oil pan replaced because they stripped out the drain plug. Of course it wasn’t their fault but they are the only ones that used the drain plug since I’ve owned the car for almost 3 years. The told me it was because the car was so old, it’s a 2014. Take it for what’s its worth. More
by Yorklibertarian
Employees Worked With
Steve Kerr
September 23, 2018
good and bad points I love the convenience and the hours - but.... I made an appointment for an oilchange and arrived on time and a "walk in" was taken ahead of me who I love the convenience and the hours - but.... I made an appointment for an oilchange and arrived on time and a "walk in" was taken ahead of me who said she had no appointment and also wanted an oil change. so why should I make appointments? I can go to Valvoline and be in/out in less than 1/2 hr w/o an appointment. while going to Bob's although convenient - I don't see the advantage when I'm waiting 1 1/2 hrs for my oil change. I'm thinking maybe I'll only use Bob's for more major work instead. I like the place - but don't see time saving involved here.... thanks amanda More
by amandalobaugh
Employees Worked With
unknown service guy - friendly - but - still think apointment should go ahead of a walk in.
